Thank you. After a complete check and analysis of the logs, it turns out that MobiControl does not know how to correctly follow the AD referrals. However the error message in the logs was really not clear : Exception: LDAP server is not available.

So the solution for us was to simply uncheck the "Follow Referrals" box (which was checked until now)

(Works with the port 636 and 3269)

Hi,

did you had enablet the Active Directory login in the MobiControl settings ?

After set the LDAP Settings ?

https://www.soti.net/mc/help/v15.1/en/console/system/ldap/console_authenticate.html

After you had enabelt the "LDAP" it should be possible to login

Hi Marcus,

yes i enabled it from the beginning. I also unenabled and re-enabled the setting just in case.

I mean it was working for 2 months. And now without any changes this is happening.

Ho Ozan,

can it happen that the Password from the User has changed or the User bis Blocked ?

I had this issue too , and the Password from the User who is connecting to the Active Driectory has changed.

Hi Marcus,

the password of the user didn't changed. I can login with the user via ldap on other platforms
without any problems. The user is not blocked as far as i checked. I thought the user got blocked
by the MC web console because of failed login attempts but this option does work only for local
users on the web console.

Maybe there is a option where ldap users can be blocked i dont know about?

Hi, same issue here. Any solution or idea ?

Many thanks

If the AD/LDAP integration in Soti MobiControl was not done properly, it is possible that one can never get any AD/LDAP log-in  done successfully.  There are over ten parameters to be set up, and possibly much more related to attribute/value pairs if the DS server is not Microsoft AD.

Thank you for your anser.

Currently, the Directory Service Configuration seems to be correctly configured (no error message when validating the addition of  the new LDAP connection). LDAP integration is enabled in the Console Security options.

We can also add our AD groups in the users management. MobiControl can correctly find them.

But it is still impossible to login to the console with AD credential.

And like Ozan, it was correctly working few days ago and no changes have been made.

If the log-in worked fine few days ago, then your DS integration should be OK.

What is the version of your MobiControl server?

Did you look into various server logs for any suspicious items within these few days?   Open an official support case with Soti support team and send them the log files.

Hello Ozan, 

Were you able to apply any of the suggestions provided in this discussion to resolve your issue?  Perhaps if any of these have solved your post you can select it as "is solution".  if not please update the post so we can provide you with next steps.

Regards,

Hello,

i actually dont know. Non of the solutions worked. Even the solution from @Yoan.

I just gave the broken users a new login so they were able to work again on the web console.

But since then and after few upgrades to newer versions of MC the problem never appeared again.

Will set @Yoan post as "is solution" :)

Hello Ozan, 

Thank you for the reply.  

Alternatively, you can create a case VIA Support@soti.net and have one of our Technicians look into the issue more in-depth VIA the logs.

Regardless, thank you for marking the post as "is solution" as it seems that the resolution that was provided by Yoan is a viable solution.  Unfortunately, it didn't work for you.

If you create a case feel free to let me know the case number VIA the private message and I will ensure follow-up is conducted.

Regards,