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Shared Device Users can't login

DM
Daniel Maniera
OPAL Associates GmbH (Germany)

I just set up an LDAP Connection to out Test environment and added User Groups and Users to the specific group.

I even added these groups to a Shared device folder in MobiControl.

Everything seems to be fine till i tried to login in a device.

When i'm entering my cretentials on the device login screen i'm receiving the Error:

AUTHENTICATION FAILED:

You are not authorized to access this resource. Please contact your administrator for more information.

I'm lost at this moment and hope anyone can help me out!

3 years ago
Android
ANSWERS
OA
Ozan Acikalin Silver Contributor
3 years ago

You can check several things:

  • Is you user part of that group that you assigned to a shared folder?
  • Is MobiControl able to find the user? (Try to add that user as a MobiControl user)
  • Try to delete the groups in the shared device option and add them again
DM
Daniel Maniera
3 years ago

Hi Ozan,

the users are part of the added groups and i'm even able to add those groups and users to be able to login into WebConsole.

I just deleted and added the Groups ad you mentioned.

Unfortunately i'm still running into this issue.

Z
ZPMOD@SOTI
3 years ago

Hello Daniel Maniera,

Thank you for requesting a response from SOTI Support Staff. 

I would wish to know some more details. Are you testing with Android or iOS and what version of MobiControl?

Regards,  

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

Z
ZPMOD@SOTI
3 years ago

Hello Daniel Maniera,


Were you able to get it to work? 
If so please feel free to share your resolution.

Regards,  

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

DM
Daniel Maniera
3 years ago

Hi there,

we solved the issue today with 4 your collegues.
Reason for our issue was that MC and DC weren't in the same Domain. We had to edit the dns host table on MC's side by adding the DC to get it to work.

Kind regards,

Daniel

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