Have you created the root device-group deployed with both kiosk single-app mode and "shared device" advanced-configurations set up with the LDAP group(s) associated with device-group(s) to which each logged-in device.gets relocated?

Also,  I don't really understand what you were talking about when you said " If i had a group i'm belonging (or whoever) as administrators, then i had Shared Device Configuration to my devices with the group i'm belonging".  You seem to be mixing up administrators group in MobiControl with LDAP group to which end-users of shared devices belong.

Hi Thibaud,

Thanks for posting on SOTI Pulse, Thanks Raymond for responding to the post.

Have you got a chance to test the suggestion given by Raymond, did it resolve your query?

I would also like to present that this error occurs when attempting to authenticate on the Shared Login screen. The message "Failed to authorize user 'username' because the user is not permitted in the shared device configuration" indicates that the user trying to log in is not allowed within the shared device configuration settings.

This could be due to specific permissions or restrictions configured for the shared device in the SOTI system. To resolve this, you should review the shared device configuration settings and ensure that the user in question has the appropriate permissions to access the shared device.

If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

Kind regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |