Enrollment Error - SSL Handshake Failes

Solved Locked
J
Jln145
Meyer & Meyer Holding GmbH & Co. KG

Hello,

I've got an Erro while Enrolling Android Enterprise Devices. "SSL Handshake Failed". I tested devices of differnt manufacturers.

For me it looks like there's a problem with the database? It's on an seperate SQL Server.

Anybody knows this problem? Thanks for your help!

This is my Error Log from the Soti Server:

2020-12-21 15:34:38,596 (0x00000d9c) [INFO ] < 41> Comm.Client.7: Accepted a new connection from [::ffff:10.150.0.72]:45162.
2020-12-21 15:34:38,627 (0x00000d9c) [ERROR] < 41> Comm.Client.7: Error authenticating client [::ffff:10.150.0.72]:45162: System.Security.Authentication.AuthenticationException: Fehler bei SSPI-Aufruf, siehe interne Ausnahme. ---> System.ComponentModel.Win32Exception: Beim Verarbeiten des Zertifikats ist ein unbekannter Fehler aufgetreten
   --- Ende der internen Ausnahmestapelüberwachung ---
   bei System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)
   bei System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)
   bei System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---
   bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   bei Soti.Comm.Client.<OnReceived>d__48.MoveNext()

4 years ago
Android
ANSWERS
J
JCMOD@SOTI
4 years ago

Hi,

Thank you for posting in SOTI Central.

SSPI related errors are usually related to the SSL Protocols / Ciphers utilized in your environment. Can you clarify if you're trying to enroll an Android 10 device and that you haven't enrolled one before?

Resource: https://discussions.soti.net/kb/android-10-sha-1-deprecation/

Regards,

Solution
J
Jln145
4 years ago

Thank you so much, that's the solution for my problem!