Using email profile Sign is Enabled and greyed out in Mail

SR
Sue Richmond
Canadian Wireless Communications Inc (End User)

We are using email profiles for iOS but when creating an email users receive an error Unable to Sign. I tried to disable Sign in Apps | Mail | Account | Advanced but it is enabled and greyed out. I've tried re-creating the email profile mulitiple ways but I can't find a setting that disables it or allows it to be disabled.

Version 2025.1.0.1007 Cloud version

Sue

9 months ago
SOTI Identity
ANSWERS