Android Enterprise mandatory apps can be uninstalled

TM
Thomas Morgan
DHL Supply Chain Management GmbH

Hi,

We have a Zebra TC57 running android V8.1. without a lockdown users can access the play store and can remove mandatory apps. previously it came with a banner saying this is mandatory and you cannot uninstall. Agent version is 13.7.6.1004.

am i missing a flag or something? 

Thanks

Tom

6 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago (edited 6 years ago)

Have you deployed any Android-Enterprise feature control profile with the option "Disable Managed App Uninstallation" checked?

TM
Thomas Morgan
6 years ago (edited 6 years ago)

Hi Raymond, yes that flag is checked

 

H
HKMOD@SOTI
6 years ago (edited 6 years ago)

Hello Thomas,

When the device is Administrator mode you can uninstall the applications, and the applications cannot be uninstalled when the device is in User mode.

RC
Raymond Chan Diamond Contributor
5 years ago

Hi Thomas,

From your screenshot, your Gboard app defined in the app-catalog rule is from Google Play Store rather than Managed Google Play store.  So, it is not a managed app, which means that it can be uninstalled by device end-user even if the AE feature-control option "Disable Managed App Uninstallation" has been checked and deployed.