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Velocity Browser automatically removed from devices

Solved
W
Wayne
Continental Reifen Deutschland GmbH

Good Day, 

On our VC80x Zebra devices the velocity browser is automatically uninstalled, 

At first I thought this happened as I hanged the application from Mandatory to Suggested in the App Catalogue as all my devices was affected, 

Then I removed the catalogue completely and assigned the application via a SOTI Profile, but still it gets removed randomly from some devices and this is totally random and may happen to 1 or 2 devices then for 5 hours nothing and then all of a sudden a few devices again. 

I get this error in SOTI: 

Error message received from device (Package [com.wavelink.velocity] does not contain default activity)
when the app gets uninstalled, The fix is to force the package to be installed again
 
I am lost and have no idea what else to do, I removed all my configs from the devices and just left the Application Profile & Package.
 
 
google-play afwmobicontrol velocity zebra-android
4 years ago
SOTI MobiControl
ANSWERS
R
RRMOD@SOTI
4 years ago

Hi Wayne,


Thanks for posting in SOTI CENTRAL.


This issue occurs due to multiple reasons if the package is not properly deployed or application has not been properly designed/implemented, and the device firmware doesn't know which module of this app to run when it is initiated. Therefore, this would require further troubleshooting and need to check the agent and server logs to land on solution. Please raise a support case(click here) or call SOTI Support team(click here) to assist you ASAP.

 

Solution

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