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Hi @all,
we are running the latest Mobicontrol Version (15.4.1.4828) and the latest Agent Version on the TC8000 (15.0.0.1110). When we start to enable the Administrator Mode on Remote View then we get the error: error message received from device (Internal storage decryption not supported)" in the logs and administrator mode will not be enabled. Enabling User Mode is working.
Many thanks
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Hello Andre,
Thank you for posting in the community.
I would like to follow-up if your issue with Administrator Mode has been resolved.
If you are still facing issues with the Admin Mode on remote view, then please update the MobiControl Agent to the 15.1.2 version and also make sure the Zebra Plugin version 1.16.10 is installed on the device and then test Enabling the Admin Mode.
Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net
