Admin console utility -> log application not found

C
Christophe Platinum Contributor
Post & Telecommunications Luxembourg

Hello all,

We have migrate to mobicontrol v14.3 to version 15.5.1 there some days

all seems to be good ...

But, yesturday for one ticket help desk we need to find a device (localisation) enroll into android + (zebra tc75x device android 7).

We try to modify the rule and applies to the device ..but every time we receive server error on admin console !

And when i go to the server utility and try to read the log now i have application not found.. 

Any one have idea about how to read log ?

log is normally place on c program data soti perhpas it's just a problem about the path ..

Before to migrate it was possible to read the log.

For the rule of location, if you have some idea don't hesitate ..

thanks for all

christophe

3 years ago
SOTI MobiControl
ANSWERS
K
KCMOD@SOTI Silver Contributor
3 years ago

Hello Christophe,

Thank you for posting on SOTI Central!

Server error (depending on what exactly it reads) can point to the Search issue.

You can check Search indexes by navigating to:
Global Settings -> Console Settings -> Search Index Sync -> Sync now -> Check what is written next to "Last sync status" .

Please confirm your issue with the logs:
Are you able to open MobiControl Admin Utility and check the Logs from Log Settings?

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net