Memor 10 and MobiControl - Airplane Problem

S
SteeveP
Sogesma/Logesma

Hello everyone,

I come to you as so far, we can't find a way to solve our problem.

The situation is this one, we got a bunch of Datalogic Memor 10 to be deployed soon , but got a huge bug with it.

So far, without any reason our device will turn into Airplane mode.

All of them are on Android 8.1, and basically we can't upgrade them to 9.0 due ton some compatibilty test.

So, question is this.

I saw in Mobicontrol the possibility to turn off the airplane mode setting but only for Android 9.0 devices, so can't be used.

So i tried to find a bypass for this problem and ran into the "Out of contact" setting that can be set into profile.

Seems that this one is a good way to bypass the problem, as when device should get out of connection with server, it will run a script.

I tried a simple script, to turn wifi On. , it worked when directly sent to device

setradioenable wifi 1

But when added to the "out of contact" , it's seems that the script never execute itself.

I've tried "manually" to activate wifi when airplane mode is on and it work, same as execute the script manually on a device with wifi turned off.

So...maybe i don't get the point of the 'out of contact" setting ?

or maybe you guys, got another way to solve this problem?

Thanks for the reading, and hope you could help.

Steeve.

5 years ago
Android
ANSWERS
D
DDMOD@SOTI
5 years ago

Hi Steeve,

Thanks for posting your concern!

The Out of Contact configuration enables you to specify actions to be taken if a device has not reconnected with SOTI MobiControl within a specified period of time. Until and unless the condition you mentioned on the profile is not met, it will not execute the script that you had included within this profile. 

If you still have issue with this Datalogic Memor 10 device, I would suggest you to raise a support case(click here) or call SOTI Support team(click here) to assist you better as per your availability.

Regards,

RC
Raymond Chan Diamond Contributor
5 years ago

Do your Datalogic Memor 10 have cellular connection?  If so, and if such connection remains active, then out of contact event won't get triggered.  

Also, the OOC options configured may not be appropriate to the Wifi-turned-off occurence pattern of your test device.   Maybe you can try a short  OOC interval of 2-min with repeat action option also enabled.

 

You could also consider using "Task Scheduler" profile payload, which runs your script irrespective of the state of the Wifi and cellular hardware.