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Missing IP/MAC info in Lockdown

M
MiKe

Hi,

I have following setup:

Soti Mobicontrol: 15.5.1.1010

Zebra TC58: OEM Version 11-19-15.00-RG-U00-STD-ATH-04

Agent Version: 15.3.4.1113
 
I'm experiencing missing IP and MAC data fields in Dynamic Lockdown after restarting the device. Neither Lockdown nor script "notify ..." updates it. Only solution is to switch to Admin mode and then back to User mode. 
 
Anyone else experienced this?
 
lockdown
2 years ago
Android
ANSWERS
MK
Martin Kren
2 years ago

Hi,

I have here also a TC58, but have not seen this behaviour, have just some never components:

MC: 15.6.3, Agent also 15.3.4, Mode: AEDO with managed Google Play Account
OEM Version: 11-20-08.00-RG-U01-STD-ATH-04
Webview: 112.0.5615.135

Martin

M
MPMOD@SOTI
2 years ago

Hi MiKe,

Thank you for posting on SOTI Pulse! 

Can you confirm the method you are using for your lockdown to get these details on your device? Is this happening to multiple devices? Is this OS-specific? 

Kind regards,

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