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MobiControl won't push wifi profile when I am on Wifi - seems only when I am docked (ETH)

Solved
C
Chad

Hi,

I recently updated to MobiControl 15.6 and tried to push a new Wireless Profile - just added proxy to it. 

I have units connected to wifi using another profile (so connection is good) and my newly created wireless profile just won't push, hangs on pending install... I did remove the old one first and I confirmed it's removed from units.

I then looked closer and the only units that got the new profile installed were ones that were connected via ethernet (docked) and not wifi.

Is there a new rule that says wireless profiles can't be pushed unless the unit is connected via a wire?

Thanks for any help or thoughts

NOTE: It's Enterprise Work Managed Device and the profile is Android PLUS and Android 9 device.

wireless profile
2 years ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
2 years ago

I have not seen behavior like that before, where an existing WiFi configuration prevents the configuration of a new configuration. Are you adding the proxy to a configuration for the same existing SSID that the device is already configured for or connected to, or is it a new SSID?

Also you mention Andoid Plus, but can you confirm that the Type is Android Enterprise. Confusingly both Classic (DA) and Android Enterprise Work Managed (DO) both show as Android Plus Family, but are differentiated by type. It is probably correct if it has installed on some devices and is even showing pending status on others, but still worth verifying that you have the right Profile Type.

MD
Matt Dermody Diamond Contributor
2 years ago

Also check to see you don't have any network restrictions in the Profile installation criteria:

Solution
C
Chad
2 years ago

Matt,

Thank you so much! This was it. Sorry I missed this. Something I should always keep in mind now.

Appreciate the hint.

Thanks,

RS
Rafael Schäfer
2 years ago

Hi Chad, 

what kind of security you are using? 

We have a case open at Soti that currently (for us only on one specific model) if we push a wifi profile using certificates says installed but isn't (even certificates are also included in the profile and authentication is set as well).

But a normal Wifi profile using SSID and Password for authentication works fine.

But i think the last post from Matt shows most promising.

A
AMMOD@SOTI
2 years ago

Hi Chad,

Thank you, for engaging with SOTI Pulse. We appreciate your participation, Matt and Rafael, for providing responses to the post.

We are pleased to hear that you have found a solution to your query.

Thank you, Matt, for providing a solution to the customer's question. Your expertise and willingness to help are greatly appreciated!

If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

Kind regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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