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App Store License Account not showing up

M
Manuel
EDEKA Handelsgesellschaft Nordbayern-Sachsen-Thüringen mbH

Hey everybody,

I might be missing something obvious but I am having issues adding an app policy for our iOS devices.

It says "No Accounts Available" despite an account being available.

3 years ago
iOS
ANSWERS
RC
Raymond Chan Diamond Contributor
3 years ago

Are your enrolled  Apple devices already added into your your company account  managed with Apple Business Manager portal?  If so, have you performed integration of your MobiControl server with your corporate account (Apple Software License ASL, or previously called Volume Purchase Program/VPP) ?

K
KCMOD@SOTI Silver Contributor
3 years ago

Hello Manuel,

Thank you for posting on SOTI Central!

Please click on "Manage App Store License Account" -> Then click on more button (3-dots) next to the account name -> Click Test -> Please let me know the result of the test that you will see on the screen (screenshot of result would be beneficial).

Please let me know if you have any questions.

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

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