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I have enrolled an Zebra MC33 Oreo (with latest Lifeguard Update) device with Android Enterprise Device Owner.
The Hawkeye Plugin available from Soti Webpage was installed via MobiControl and shows up as "installed".
The problem is that there is only "remote view" available, remote control does not work.
Does anybody have an idea what the problem could be?
MC-Version: 14.3.0.3144
Agent-Version: 13.6.0.1662
I'm having success with RC using the same hawkeye plugin in MC 14.2 with 13.6.01662 on MC33s, MC93s, and VC80x devices all running Oreo. The only major difference I can see is that its a 14.3 instance. Did you upgrade from 14.1 or 14.2 to 14.3 and if so was Remote Control previously working?
The MobiControl Instance was updated from V14.2 to V14.3.
RemoteControl was also not working previously to the update.
Hello Juergen,
Thank you for requesting a response from SOTI Support Staff.
I may be a little late to the party, but have you tried any of the reset scripts to see if they can resolve this for you?
Also, is this happening on all of your devices or are you only testing on one for now?
Regards,
Same error here.
works fine on a MC93, but not on MC33
where can I get the remote agent (plugin) in V1.13 ??
Only the V1.12 is on the website.
do you think that the agent installed is looking for a specific version of sotimobicontrol installed ?
(I use the latest : V13.8)
