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Zebra MC33 non-gms Add Issue

IK
ismail kurnaz
mobisis2025

Hello,I’m experiencing an issue while enrolling a Zebra MC33 Android 8 Non-GMS device into SOTI. Although I enroll the device as Work Managed, it gets added as a Work Profile instead. I’m unable to manage the device, and it does not register in Work Managed mode as expected.I have tried all the steps listed below, but the issue still persists. Could you please share your insights or experiences regarding this issue?

https://supportcommunity.zebra.com/s/article/SOTI-agent-error-message-This-device-agent-is-incompatible-with-your-device?language=en_US

22 days ago
SOTI MobiControl
ANSWERS
MD
Matt Dermody Diamond Contributor
22 days ago

You have to use StageNow in order to install the agent and set it as Device Owner if you want it to be Work Managed. All of the other Device Owner based enrollment methods (DPC Identifier, QR, etc. ) are not available to you because of the lack of GMS features. StageNow is the only option. 

A
ASMOD@SOTI
21 days ago

Dear Ismail,

Thank you for posting on SOTI Pulse.

Many thanks Matt for your valuable inputs.

 Please use Stage Now , you can follow the below link for the same.

https://supportcommunity.zebra.com/s/article/How-To-Enroll-Into-Soti-Server-Using-StageNow-DO?language=en_US#:~:text=On%20your%20PC%2C%20navigate%20to,select%20Android%20N%20and%20above.

 

If you have any additional questions or concerns, please don't hesitate to reach out here or you can contact us at  support@soti.net

 We're dedicated to providing assistance and support. 

 

 Kind regards,

     SOTI

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