Disable hard reset via hardware key combinations

Solved
TK
Todor Kostadinov
ENERGO-PRO Varna EOOD

Hi,

We just enrolled about 250 new Honeywell CT45P devices.

The problem is that the ON/OFF button is on the side and when it is pressed, the natural grab of the hand presses the volume button on the other side. Which of course initiate a HARD RESET...

Any way to prevent users from initiation a factory reset via hardware key combinations?

7 months ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
7 months ago

Never heard of that (just that you get into the relevant menu, when device is off and even then need to navigate actively to the relevant menu) but honeywell may do it different (?).

But back to your question: Check if you can disable it using the honeywell oem config app (depending on the Mobicontrol version you use, you can provide the app via app policy and the configuration via profile which i would recommend).

And if i follow the features listed here: https://sps-support.honeywell.com/s/article/Honeywell-OEMConfig-for-MDM-EMM-UEM-solutions
Key remap should be the one you are looking for maybe.

Otherwise you may need to enable FRP (Factory reset protection) in general but be very careful with that.

TK
Todor Kostadinov
7 months ago

Yes, it starts the menu, but is very easy for people who don't speak English and are not so "techy" to press the the wrong button...

RC
Raymond Chan Diamond Contributor
7 months ago

Legacy MobiControl script commands

    hardwarekeys -keys  ##  /block
    hardwarekeys -keys  ##   /unblock

can be used to disable/enable certain hardware key event on Android devices.  ## is the key event number.    However, not all device brand/firmware versions are supported and you have tp test on your own targeted device(s). 

Also, I don't think there is any key event code for  hardware-reset (power + volume-plus)  combination.  You can check if blocking either one can block also the combination on your test device model(s).  Even so, using this approach has the side effect that ALL apps using the same blocked  physical key for some specific UI/UX interaction(s) will ALL have such interactions not usable within the corresponding apps.

RK
Radim Kadlec
7 months ago
TK
Todor Kostadinov
7 months ago

This looks promising... Can this .xml be used  if devices are already provisioned?

R
Remy
7 months ago

Of course, one option would be to use UEMConnect.

Solution
TK
Todor Kostadinov
7 months ago

Great, thank you!