I am curious if any has had any issue with a Certificate Profile failing to install and what it may be caused by.

In my case, we are installing a Cert to a Zebra Android+ device to run an application. The Cert is in its own profile and the mandatory Auth is in a separate Lockdown profile. (This may be relevant but I have not found it to be yet)

At some point after making changes to a completely different profile, the already installed Cert would change to an Install Failed status and the app would no longer operate. To my knowledge, the profile was not reinstalled and the Lockdown(with Auth) was not removed during this issue.

I am able to reproduce the failure by revoking and reinstalling the Cert profile on a device (while keeping Lockdown + Auth installed). Once I attempt to reinstall, I get a failure for the Cert profile and have to Factory Reset the device to even get the cert to reinstall.

Another note, not to distract from the main topic, is if you have Cert XYZ in Profile A and Profile B, SOTI somehow sees that the cert is the same and does not attempt to reinstall the cert when changing from Profile A to B via folder move or other means.

I have a SOTI case open and have sent verbose logs but it's not really getting anywhere and I am apprehensive to move forward with changes I need to make in fear that it will bring down their production devices.