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Mandatory File Fetch Failed

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Ryan Scott

I am trying to set up Mandatory Files in SOTI Hub. I am using OneDrive as the repository. I want to make everything that I have on OneDrive mandatory so it will automatically be downloaded on the devices. I have enabled File Fetch, which should do what I am looking for. Under the Files and Folders section, I have added the main folder that everything is in, under the Path section. For type, I have Folder selected. I save it all, then force a check in. On SOTI Hub, under Mandatory Content, I see the folder, but there are no files or folders inside it. When I try to refresh, it says "Mandatory Files Sync Failed. View Event logs for details." When I go to Event logs, it doesn't actually give me any details, so that's useless (see below). 

Has anyone else run into this issue? 

Thank you. 

Ryan 

file-sync failed
5 years ago
SOTI hub
ANSWERS
OA
Ozan Acikalin
5 years ago

Hey Ryan,

it seems like the path is not correct. Try to leave the "Path" blank under the OneDrive settings.

Now comes the tricky one under file fetch configuration.

When you add the path for a folder then it fetches only the files within the folder and not the folders
inside the folder.

For example:

Folder1 contains 3 files and 2 more folders. When u add Folder1 to your fetch list then it will fetch
only your 3 files and not your 2 folders.
To get the content of the other two folders you have to add those folders to your fetch list too.

Example:

Folder1
Folder1/Folder2
Folder1/Folder3

Hope this will help you out

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