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Recently we have had a number of issues installing the Omnitracs XRS application on our TC57 Android 13 devices. Back in July, we were forced to go to package-based deployment of the app due to a weird error when deploying it using the built in App Policy method (Enterprise APK upload). I have attached screenshots showcasing this issue as well as the device logs. Once we went to package-based deployment, now we are having a strange issue where the application does install properly, but randomly it will disappear on devices and need a reinstall. We have had 5 or more of these occur each week over the past few months. I am not sure if this is related to deploying the app as a package or not. I have heard some things about Google Play Protect possibly being the culprit, but no way to know as of right now. 1. Is there any way to get the App Policy to work again or is this a known issue? This doesn't seem to be an issue with Google as the device is clearly showing an error even when attempting to install it. 2. Is there any reason why deploying this app as a package would cause random uninstalls to occur?
Hi, We have an issue that my stagenow mdm xml does not want to install on my TC21 devices from Zebra. The message in the logs : custom log (Mxconfig failed: /sdcard/CFG-TC21_TAV.xml) and Error sending message (Error sending DEVICE_SCRIPT_MSG (General communication error)) I created the xml with the stagenow software (latest version 5.6.0.1028) and with the right MX version selected : 11.3 Device specifications : Device Kind : Android Enterprise Device Family : Android Plus OS Version : 11 Agent Version : 15.1.5.1049 Plugin Version : 1.6.0.102 Android API Level : 30 Remote Control Version : 1.20.1.120 OEM Version : 11-20-18.00-RG-U02-STD-HEL-04 Supported APIs : RC Virtual Display, Work Managed Device, Android Zebra EMDK, Android Plus 1.6 Android Security Patch Level : 2022-04-01 MX Version : 11.3.0.2 Mobicontrol package: Destination : %sdcard%\ Post install script : sleep 2mxconfig /sdcard/CFG-TC21_TAV.xml Please advice Best regards,
Hi All, I have created a file sync rule which copies a file TO the root of the device. But I keep getting the error: File Synchronization failed ... Device File = %sdcard%\url.CapMgmtServer File = \\ServerName\folder1\folder2\url.CapMgmt I'm completely new to this software. What could be wrong? File is accessible, but can't be delivered to the device. I've also noted that in the logs says %%sdcard%% (see DS log below) DS log says: 2021-03-25 09:43:01,724 (0x00000364) [ERROR] [ 14] Comm.Client.1 [354401112252426]: SendFileAsync(%%sdcard%%\url.CapMgmt): Device reported error PackageFileIoError2021-03-25 09:43:01,724 (0x00000364) [ERROR] startTransfer: File transfer error reported from device. All files of the same rule will discard. Rule: 24, device: '354401112252426' Any advice is welcome.
Hello together, in the past few weeks I upgraded the SOTI server version from 14.x to 15.1.x. In the time I have not actually installed any new devices. Because of this I have no reference since when the problem exists. But I think that this is a different problem... Devices that were already staged in the system and are only formatted, can be installed again without problems and included in the platform. This error apears on a fresh, new installed device: "Enrollment failed. Please retry or contact your system administrator." The current SSL certificate from SOTI is stored in the server. The device also starts an SSL handshake and asks for a manual confirmation for the trust check of the certificate. I have added the deployment log to the attachment. Here are two errors, which were suspicious: [2020-12-17 07:53:27.538] DEBUG [Management] (DeviceCheckInService): [DeviceCheckInService.WaitUntilNextDeviceCheckIn] Waiting for more device check-ins (max 00:00:20 seconds)[2020-12-17 07:53:36.353] INFO [General] (59): Outgoing response [][2020-12-17 07:53:47.543] DEBUG [Management] (DeviceCheckInService): [DeviceCheckInService.WaitUntilNextDeviceCheckIn] Waiting for more device check-ins (max 00:00:20 seconds)[2020-12-17 07:54:07.553] DEBUG [Management] (DeviceCheckInService): [DeviceCheckInService.WaitUntilNextDeviceCheckIn] Waiting for more device check-ins (max 00:00:20 seconds)[2020-12-17 07:54:08.775] DEBUG [Database] (49): Execute StoredProcedure: [dbo].[GEN_Settings_Get][2020-12-17 07:54:08.775] DEBUG [Database] (49): Parameters: @Name = MaxDeviceStatusReportRequestThroughput[2020-12-17 07:54:27.555] DEBUG [Management] (DeviceCheckInService): [DeviceCheckInService.WaitUntilNextDeviceCheckIn] Waiting for more device check-ins (max 00:00:20 seconds)[2020-12-17 07:54:47.566] DEBUG [Management] (DeviceCheckInService): [DeviceCheckInService.WaitUntilNextDeviceCheckIn] Waiting for more device check-ins (max 00:00:20 seconds)[2020-12-17 07:55:07.568] DEBUG [Management] (DeviceCheckInService): [DeviceCheckInService.WaitUntilNextDeviceCheckIn] Waiting for more device check-ins (max 00:00:20 seconds)[2020-12-17 07:55:08.788] DEBUG [Database] (49): Execute StoredProcedure: [dbo].[GEN_Settings_Get][2020-12-17 07:55:08.788] DEBUG [Database] (49): Parameters: @Name = MaxDeviceStatusReportRequestThroughput[2020-12-17 07:55:12.063] DEBUG [Android RESTful Enrollment] (55): 554cb274-9afb-4783-bd02-7cfcbe25e5c9 CT60 3e2b64be-38f1-4a5f-b0f6-cf891a6866ef Android enroll request { addDeviceRuleId = 1033, addDeviceRuleTag = , deviceNameFromIniFile = , agentUniqueId = 554cb274-9afb-4783-bd02-7cfcbe25e5c9, authenticationToken = , acceptedTermsAndConditionsUrl = , isDeviceGmsCertified = True, isOemAgent = False, androidBuildVersion = 27, deviceIp = 10.114.30.191, deviceFirmwareVersion = , DeviceId = 0c23692c9XXX, BluetoothMac = , WifiMac = 0c23692c9XXX, Mac = 0C23692C9XXX, SerialNumber = , HardwareSerial = 20247D8XXX, Oem = Honeywell, Model = CT60, safetyNetAttestationStatement = , safetyNetAttestationErrorMessage = }[2020-12-17 07:55:12.063] DEBUG [Android RESTful Enrollment] (55): 554cb274-9afb-4783-bd02-7cfcbe25e5c9 CT60 3e2b64be-38f1-4a5f-b0f6-cf891a6866ef CheckForCompatibleAgent begins[2020-12-17 07:55:12.063] DEBUG [Android RESTful Enrollment] (55): 554cb274-9afb-4783-bd02-7cfcbe25e5c9 CT60 3e2b64be-38f1-4a5f-b0f6-cf891a6866ef CheckForAllowedAgent begins { isOemAgent = False, androidBuildVersion = 27 }[2020-12-17 07:55:12.063] DEBUG [Android RESTful Enrollment] (55): 554cb274-9afb-4783-bd02-7cfcbe25e5c9 CT60 3e2b64be-38f1-4a5f-b0f6-cf891a6866ef CheckForAllowedAgent returns - AE Agent[2020-12-17 07:55:12.063] DEBUG [Android RESTful Enrollment] (55): 554cb274-9afb-4783-bd02-7cfcbe25e5c9 CT60 3e2b64be-38f1-4a5f-b0f6-cf891a6866ef SafetyNetAttestation skipped - Enroll on SafetyNet Attestation Failure[2020-12-17 07:55:12.063] DEBUG [Android RESTful Enrollment] (55): 554cb274-9afb-4783-bd02-7cfcbe25e5c9 CT60 3e2b64be-38f1-4a5f-b0f6-cf891a6866ef Target Device Group ID defined. { targetDeviceGroupId = 1074 }[2020-12-17 07:55:12.063] DEBUG [Database] (55): Execute StoredProcedure: [dbo].[Device_GetAndroid_bySerialNumberOrMACOrWifiMACOrBluetoothMAC][2020-12-17 07:55:12.063] DEBUG [Database] (55): Parameters: @SerialNumber = @MAC = 0C23692C9XXX @WifiMAC = 0c23692c9XXX @BluetoothMAC = [2020-12-17 07:55:12.063] ERROR [Android RESTful Enrollment] (55): Unhandled exception on POST https://serveraddress/mc/enrollments/android {"AddDeviceRuleId":1033,"AddDeviceRuleTag":null,"AcceptedTermsAndConditionsUrl":null,"IsDeviceGmsCertified":true,"IsOemAgent":false,"Snapshot":{"DeviceName":null,"Info":{"Uuid":"554cb274-9afb-4783-bd02-7cfcbe25e5c9"},"SafetyNetAttestationResponse":null,"ApiLevel":27,"OSType":800,"DeviceFirmwareVersion":null,"Ip_And_IpType":{"Ip":"10.114.30.191"},"ImsiNumber":"","Esn":"Unavailable","Iccid":"","PhoneNumber":"","Mac":"0C23692C9XXX","SerialNumber":"","Model":"CT60","Oem":"Honeywell","PersonalizedDeviceName":"CT60","LockScreenMessage":null,"Id":"0c23692c9XXX","BluetoothMac":"","WifiMac":"0c23692c9XXX","HardwareSerial":"20247D8XXX","Imei":"Unavailable","SupportedApis":{"ActiveMdmIds":[1040],"RcId":"813"}}}System.InvalidOperationException: Unable to match devices by criteria. at Soti.MobiControl.DeploymentServerExtensions.Android.Resolvers.DefaultEnrollmentLookupResolver.GetClosestDeviceMatch(HardwareCriteriaModel[] devices, AndroidDeviceMatchLookup criteria, IReadOnlyDictionary`2 deviceSnapshot) at Soti.MobiControl.DeploymentServerExtensions.Android.DeviceEnrollmentLookup.GetPreviousDeviceEnrollment(IReadOnlyDictionary`2 deviceSnapshot) at Soti.MobiControl.DeploymentServerExtensions.Android.DeviceReEnrollmentDetectionService.IsReEnrollment(DeviceIdentity deviceIdentity, String& oldDeviceId, String& oldDeviceName, Nullable`1& oldDeviceGroupId) at Soti.MobiControl.Components.Enrollments.Android.Enrollment.EnrollmentService.Enroll(Nullable`1 addDeviceRuleId, String addDeviceRuleTag, String deviceNameFromIniFile, String agentUniqueId, String authenticationToken, String acceptedTermsAndConditionsUrl, SafetyNetAttestation safetyNetAttestation, Boolean isDeviceGmsCertified, Boolean isOemAgent, Int32 androidBuildVersion, DevicePlatform devicePlatform, String deviceIp, String deviceFirmwareVersion, DeviceIdentity deviceIdentity, String imsi, String esn, String imei, String iccid, String phoneNumber, String personalizedDeviceName, String lockScreenMessage, DeviceApi[] supportedActiveMdmIds) at Soti.MobiControl.Components.Enrollments.Android.Enrollment.Web.EnrollmentController.Enroll(EnrollmentRequest enrollmentRequest) at lambda_method(Closure , Object , Object[] ) at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters) at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)--- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()--- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()--- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()[2020-12-17 07:55:13.425] DEBUG [Android RESTful Enrollment] (38): 554cb274-9afb-4783-bd02-7cfcbe25e5c9 CT60 e3189792-fbc2-4acd-8f26-acd633f69f6f Android enroll request { addDeviceRuleId = 1033, addDeviceRuleTag = , deviceNameFromIniFile = , agentUniqueId = 554cb274-9afb-4783-bd02-7cfcbe25e5c9, authenticationToken = , acceptedTermsAndConditionsUrl = , isDeviceGmsCertified = True, isOemAgent = False, androidBuildVersion = 27, deviceIp = 10.114.30.191, deviceFirmwareVersion = , DeviceId = 0c23692c9df6, BluetoothMac = , WifiMac = 0c23692c9df6, Mac = 0C23692C9XXX, SerialNumber = , HardwareSerial = 20247D8XXX, Oem = Honeywell, Model = CT60, safetyNetAttestationStatement = , safetyNetAttestationErrorMessage = }[2020-12-17 07:55:13.425] DEBUG [Android RESTful Enrollment] (38): 554cb274-9afb-4783-bd02-7cfcbe25eXXX CT60 e3189792-fbc2-4acd-8f26-acd633f69f6f CheckForCompatibleAgent begins
I am trying to set up Mandatory Files in SOTI Hub. I am using OneDrive as the repository. I want to make everything that I have on OneDrive mandatory so it will automatically be downloaded on the devices. I have enabled File Fetch, which should do what I am looking for. Under the Files and Folders section, I have added the main folder that everything is in, under the Path section. For type, I have Folder selected. I save it all, then force a check in. On SOTI Hub, under Mandatory Content, I see the folder, but there are no files or folders inside it. When I try to refresh, it says "Mandatory Files Sync Failed. View Event logs for details." When I go to Event logs, it doesn't actually give me any details, so that's useless (see below). Has anyone else run into this issue? Thank you. Ryan
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