Hi,
I use Soti's lockdown profile with an HTML template on Zebra Android TC72s. the disadvantage is that with this profile, the virtual keyboard appears all the time by default, you always have to click on return to bring it down and see the screen clearly.
We also use Soti Lockdown with an template (the dynamic one, slightly changed) but never saw this happen.
Is there maybe some kind of input field selected automatically, so that android is showing the keyboard?
We use Zebra Enterprise keyboard. What's surprising is that if the device goes into administrator mode (turns off the lockdown), we don't have the problem. that's why I suspect some configuration in the lockdown but I can't find anything.
Hi Cedric,
What you can test is, you can create a new folder for test purpose without assigning any extra profile, only lockdown profile + authentication. And you may try to monitor whether this is same by using the default HTML template if it is, for this case on the same folder, you can try to use your own HTML template, so you may narrow down the issue, whether it's related to any profile or HTML itself. I hope it helps.
Thank you
Zafer
I use the SOTI Lockdown + Zebra devices + Enterprise Keyboard in 100+ different SOTI environments that I manage and have not seen this reported behavior before. I think something is wrong with your setup and agree with Zafer's recommendation for isolating the variables to identify the source of the issue.
Is it possible that this is in the HTML template? I have no knowledge in this field.
See the code below.
Hi Cedric,
I'm definitely not an expert reg. HTML but for me i can't see anything but you could also check this with one of the default templates (provided by Soti) on a test device.
If it's fine afterwords, you should take on of the default ones as the basement and align them to your needs but if the issue is still there you need to investigate further as Zafer already mentioned.
Hi Cedric Zelie PM
Thanks for posting on SOTI Pulse.
Thank you, Rafael, Zafer, and Matt, for responding to the post, your expertise and willingness to help are greatly appreciated.
We are glad to know that your issue has been resolved. If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.
Technical Support, SOTI Inc.
