Selecting Support Channels for Live Support

SOTI XSight 2024.0.0 and later introduces Live Support functionality, allowing text, audio, and/or video communication. This article provides the steps to easily adjust the communication channel.

SOTI XSight

Certain organizations may have policies related to audio/video communication with end users due to privacy concerns, needing to rely solely on specific communication channels.

 

The communication mode can be modified by following the below steps:

 

1. Navigate to the SOTI XSight console.

 

2. Select the X located at the top left corner.

 

3. Select Settings from the dropdown menu, then select Chat.

Note: Ensure that the Chat Component toggle is enabled.

 

4. Under Support Channels, select the preferred mode of communication (Text Only, Text and Voice, or Text Voice and Video).

7. Select Save to apply the changes.

 

Users can now remotely control a device and initiate chat interactions. Channels not permitted according to the configured settings will be automatically disabled, ensuring compliance with organizational policies.