Not able to access device APIs exposed by Zebra FX7500/9600 via custom data
Summary
Issue: Not able to access custom data using Zebra RFID device APIs
Affects: Zebra RFID FX7500/9600 agent
Cause: The password of the RFID devices has been changed by device administrator. Device password is being used by device agent to access Zebra device APIs and due to password change, agent is not able to access device APIs to get device information or perform application installation.
Resolution:
Related SOTI ONE Platform Products
Process Description
Issue: Not able to access custom data using Zebra RFID device APIs
Affects: Zebra RFID FX7500/9600 agent
Cause: The password of the RFID devices has been changed by device administrator. Device password is being used by device agent to access Zebra device APIs and due to password change, agent is not able to access device APIs to get device information or perform application installation.
Resolution:
- Create PASSWORD.txt, put the changed password into this text file.
- Send PASSWORD.txt in /mnt/data in device via file sync rule.
- Perform device check in and agent would update the device password.
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