Remote control is not working for Linux devices

Issue: Remote control is not working for some Linux devices. When user access remote desktop using plugin/SOTI Assist, it will show white screen or remote control will crash.

Affects: Any Linux distribution where Wayland is set as a default display.

Cause: Remote control feature uses X11 Library and as of now SOTI does not support Wayland Library.

These libraries are used for communication between the d

Issue: Remote control is not working for some Linux devices. When user access remote desktop using plugin/SOTI Assist, it will show white screen or remote control will crash.

Affects: Any Linux distribution where Wayland is set as a default display.

Cause: Remote control feature uses X11 Library and as of now SOTI does not support Wayland Library.

These libraries are used for communication between the display server and its clients.

Remote control does not work for Linux distros where display environment is Wayland. 

Resolution: Change display environment from Wayland to X11 in 4 simple steps as below

Step 1 - Copy monitors.xml file to gdm’s home folder.

     $sudo cp ~/.config/monitors.xml ~gdm/.config/monitors.xml

Step 2 - Change the permissions on this new copied file.

     $sudo chown gdm:gdm ~gdm/.config/monitors.xml

Step 3 - Uncomment the line as below in “/etc/gdm3/custom.conf”

     WaylandEnable=false

Step 4 - Reboot

     $reboot