There's a new home for Articles. Find Articles on Our Product Support Page.
Weird one. Using Soti MobiControl 15.2.6.1006, Android Enterprise with agent 15.0.0.1110 in lockdown mode. We use an app that downloads a PDF file but can't open it, we get "No application available to view this file type". The app has storage permissions and downloads the file and then tries to open it and fails. When it downloads the file, its name is a date/time and no file extension. There are apps installed to handle PDF files. When I looked into it I thought it could be because the file doesn't have an extension but when I reset this device and set it up again without mobicontrol the app works correctly and opens the very same PDF file with no extensions Any thoughts? Don't know much about Android development, the key might be finding how does Android handle a request to open a file without an extension? Could it be through a system app that is not available under lockdown?EDIT: the PDF apps are whitelisted under lockdown.
Hi! I have been testing with Handheld Nautiz X41 and MobiControl. When I restart the device I get an System UI has stopped / System UI keeps stopping -error message. I think it's caused by the lockdown screen that prevents the UI opening/doing something. Is there a solution for this problem? Everything else works great.
Hi, I have a configuration file sync upload from the device to the server, and the files we sync quite a lot. How can we download the file directly in one folder, not one file at a time because it will take a long time?
Hello, everyone We use the Gmail app with exchange and setting from the feature control. With us, the devices rotate and then the Gmail users are no longer correct.So I wanted to ask if there is the possibility to query where the user data is entered every 24 hours?
Hi everyone, I got around 250 devices enrolled to MC v15.2.3.1033 Recently i applied File Sync Rule to all devices to collect JSON file from each devices to server. 1 file size around 800kb-1MB. I collect it daily, means around 250MB collect daily from all devices. I used Subfolder with device tree path. My question is, is there any way we can delete file from SOTI File System with kind of filter : Example : bulk delete all JSON file > 7 days Reason being is i am afraid it will loaded the cloud server since in 1 month it will be 7.5 GB size of data.
Hi! My qestion is: After factory reset, how can I safe the soti agent on device? If I do factory reset on the tc26 (for example), What will happen with soti agent? I think so, soti agent will survive in the „enterprise” folder. Is it correct?
Where can I download MobiControl version 13.3.0.3965 ?
I can't seem to successfully execute the Uninstall.bat file from the MobiControl folder for Windows Classic I receive this error message: I've looked for CNTService in Services and can't find it - where does the service run? As a result I can't successfully enroll the device in Windows Modern
Hello all; I'm hoping someone can point me in the right direction. I've got a set of Samsung Android Tablets, running the latest Android version, that just won't automatically install the apps designated as Mandatory installs through the Application Catalogue rules. To add to the oddities, on Monday i had another batch of the exact same model and version, but those applications did install without a problem. When i take a look through the logs on the MobiControl console, it reads "Device is missing mandatory application", but that's all the information given by the log. What am i missing? What could have changed from Monday to today that is causing these tablets to not automatically install the mandatory applications? Thank you for any assistance.
Yesterday we released the 14.5.0 Agent which has a silent VCF Importing Script feature. Format of the Script is:import_contacts_vcf <filePath> 1/00 = Add contacts to existing contacts1 = Replace existing contacts with the new contacts of the vcf file The Contacts should import silently and this script is supported for Android Classic and Android Enterprise. If you're unable to use our new Script command above, here's a fresh link for you: https://sftp.soti.net/public/file/RXWY2g2U4Eib0oXvbZNy8A/Contacts_Import%20(4).apkP: Ej=1SUQ0p!q+0c Source - https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/v145/android-enterprise-agent-maintenance-releases/ Regards, Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net | I read this and a whole load of other posts on importing contacts. Still I did not find an answer that worked. I can't use any of the file links of the APK. Do you have a new one? The import_contacts_vcf script only imports the first contact included in the VCF and then stops. the 0 and 1 options do what they should. I am using an export of an google contacts list exported to vcf.
As I understand the Wifireconnect is a macro for the legacy language of mobicontrol. But is there a way to reference it or use it in javascript instead?
My current script is a log saying that %Devicename% has initiated a wifi reconnect, then uses the wifireconnect macro. But I also want to include the last known coordinates before/as the script was ran. Currently I have to match timestamps with the collected data section but I'd like my log to say %Devicename% has initiated a wifi reconnect, last known location was (Latitude and Longitude).
We have around 2600 Samsung A10S devices with Android Enterprise Agent. Since such devices has been upgraded to Android 10 and Android 11, we have faced a raising cases of devices locked by a unknown PIN. As the devices are no longer being connected, we are not being able to reset its PIN. In all the cases end user swears that they have not requested t change the PIN. Looking in the device log, we may see records regarding PIN changed, only when we send it by a script from the console. We have created an schedule task, running at each 2 hours, to set the PIN back again and we could hold the cases a bit. We are trying to identify what and when the PIN is changed, to check if it is a virus case or something alike. Have anyone faced such PIN change by no command on Samsung A10S ?
These are for use in a warehouse and will just provide velocity access for inventory and possibly push to talk functionality
Hi all, When starting with SOTI MobiControl we made a choice to put the server on-premises.This because, back then, there where only on-premises devices that needed to be managed.All connected either by internal LAN or WiFi. Now, from within the organization, came the question to have a device connected by 4G and not only being used on-premises. Question: What is the best practice? Moving server to DMZ zone? (not preferred) Second DS server in DMZ zone? Setting up FW rules? ... Any advice, best practice approach is welcome. Greetings,Karel.
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
