Need help fast? Ask Pulse AI and get instant support.

Go back to homepage
Community - SOTI MobiControl

Community - SOTI MobiControl

There's a new home for Articles. Find Articles on Our Product Support Page.

SOTI MobiControl Discussions


  • 0 votes 1 answer

    Script to completely remove/uninstall Mobi Control from Windows Mobile 6.5 device

    Hi, As per the title, I'm looking for a script I can run in Mobi Control that will remove the program and ALL related files please?

    Windows
    7 years ago
  • 0 votes 3 answers

    Managing Android input devices

    Does anyone know if it's possible to manage input devices (e.g. USB barcode scanners) on Android+ devices? I was hoping to load configuration files of a USB barcode scanner (Zebra DS8178) using the tablet it's connected on, through MobiControl. The barcode scanner comes with its own remote management tool (SMS), but that only supports Windows clients.

    Android
    7 years ago
  • 0 votes 3 answers

    Remote control desktop plugin: change default video color quality settings (too much traffic in highest color)

    Is there a way to change the default video color quality settings in the desktop remote control plugin of MobiControl? Whenever I start a new session, it always defaults to "Highest Color (32-bit)". This is unfortunate because many of our customers' units connect on cellular, have tariffs billable to the MB, and a short remote session with the highest color quality is known to take up dozens of MBs of traffic. Besides, I have the impression that the video on the remote control plugin initializes more slowly because it starts with he highest quality. Sometimes all you need is to retrieve some files, kill/restart processes, send scripts, etc., so the video streaming is not always needed. I'd like to change it to "4 Shade Grayscale" by default. I don't find this in the "Edit" settings, although there are other settings which are persistent, such as "File Extension Mapping", which is a neat way to have a preferred text editor to open up device logs and other text files. So maybe this would be a feature request? Would appreciate any help.

    SOTI MobiControl
    7 years ago
  • 2 votes 7 answers

    Linux Device Management using MobiControl

    I would like to start a discussion around Linux Device Management. First off, I am curious if any of our 14x customers have tried the Linux Agent and on what kinds of devices.  Also - does anyone have questions about the solution? 

    Linux
    7 years ago
  • 0 votes 11 answers

    Issue pushing VPP apps to devices with iOS 12.1 (edit: iOS 11.4+) Solved

    Is anyone else having issues with pushing VPP-licensed apps to iOS 12.1 devices? Any devices we have with older versions of iOS are working fine. This started yesterday afternoon and is affecting iPhones and iPads. Edit: We have noticed this on iOS devices that have 11.4+ installed.

    SOTI MobiControl
    7 years ago
  • 0 votes 2 answers

    Can't change app logo on Android KitKat and WIndows CE 6 Device Solved

    Hi, I'm trying to change the Logo of an app in the lockdown screen but it always stays as the default.  I've tried changing the file to .jpg, .png, and .ico but none of them work. I've made sure that the file is under 1MB and it's only 40px x 40px. Anyone know why the logo wouldn't be changing?  (Also, this isn't my application so I can't edit the programs files to change the default logo) Thank you Joe

    SOTI MobiControl
    7 years ago
  • 0 votes 4 answers

    Understanding package changes when moving devices

    Hi all,    First time here, thanks for the help. I am running version 12.3.0.28297 and have a question. We have a large group of TC70 Zebra devices that I am learning to manage. We push our custom config.xml file for the Enterprise browser as a package. We also push the startup menu(some html files) as a separate package. I was finished with the 40 or so devices we were using in a test group and I moved them to the "main" group. The rules for each group were identical. However, when I moved the 40 devices it broke the files for all devices in the main group. A force re-install seems to work, but has to be done individually as the rule target said they had been installed already. Can anyone tell me where I went wrong, and more importantly how I can avoid it in the future?

    Android
  • 0 votes 3 answers

    Disable pinch/pull functionality within SOTI Surf Browser Solved Locked

    Hi all, I can't seem to find any option within SOTI Surf 14.1.0 Build 66 to disable and lockdown this functionality, when users are navigating our webpage. Current use case is for a customer experience solution, so we would like to avoid customer zooming in completely on the page and leaving it in that state. Does anyone have any suggestions?

    Android
    7 years ago
  • 0 votes 8 answers

    Data is temporarily unavailable error

    Hi, Just wondering if anyone else has had this problem where they get a error "The Database is temporarily unavailable"  We are on mobicontrol v14.2 and when I try to open some (not all) of our existing profiles i get the following error. Same thing happens when i try to upload APK files.  Has anyone had similar issues?

    Android
    7 years ago
  • 0 votes 5 answers

    How to Block all OS and App updates in Android Enterprise Work Managed ?

    Devices: TC25 Zebra

    Android
    7 years ago
  • 0 votes 2 answers

    Hide Lockdown Password on C-five Coppernic Solved Locked

    I have to remote control a device. To verify the parameter I have to remove temporaly the lockdown. Is it possible to hide the password to avoid that the user see it ? Thank you

    Android
    7 years ago
  • 0 votes 3 answers

    Cannot Create Work Profile - SOTI Stage Programmer

    HI, We've come across an issue with configuring some out of the box Samsung X Cover 4's using the SOTI Stage Programmer tool and wondered if anyone had any ideas. Essentially up to the tool has worked well for us auto provisioning the devices VIA NFC adding the Wi-fi, downloading and installing the enterprise agent and then enrolling the device. However with the latest batch of phones we're getting the following error which we haven't seen before. "Cannot create work profile, the security policy prevents the creation of managed device because a custom OS is or has been installed on this device" We factory reset some which worked for around 5 but not for others, any ideas?

    Android
    7 years ago
  • 0 votes 1 answer

    REST API Syntax error

    All the syntax I have tried resulted in error. Anyone who know the correct value for parameters below? 1. Batch moving of devices  2. Create device group

    SOTI MobiControl
    7 years ago
  • 0 votes 1 answer

    Zebra StageNow vs Mobicontrol Stage Programmer?

    1. ZebraStageNowRequirements: Host - Laptop Software - Free 2. Mobicontrol StageProgrammer Requirements: Host - Android Phone *Device should be NFC Capable or else you cant install the app  Software - Free Review: On Zebra StageNow they do have feature on bypassing GMS Setup Wizard, however I'm not sure what are the consequences of doing such thing. Does it have any impact in the future?

    Android
    7 years ago
  • 0 votes 8 answers

    Time sync failed with wifi on Coppernic C-five device Solved

    Server version is 14.18 C-five agent version is 13.6 We have no problem to sync the time on WAN connection but when the device is connected on wifi, the time is not synchronized. I think we have to configure the firewall to authorize the sync, can you please help me ? Thank you for your help

    Android
    7 years ago

Top 3 Contributors of The Week

View All

Earn Contributor Badge

More info
  • Diamond
    Diamond

    Top-tier experts who are delivering outstanding content. Should have more than 7000 points.

  • Platinum
    Platinum

    Experts who are consistent with great content. Should have more than 1000 points.

  • Gold
    Gold

    Highly experienced members with valuable inputs. Should have more than 700 points.

  • Silver
    Silver

    Beginners taking the initiative. Should have more than 500 points.

  • Bronze
    Bronze

    New contributors starting their journey. Should have more than 250 points.