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Hi Guys, I encountered a problem with the Legacy Remote Control.It's just one user who has this problem and the Web-based Remote Control is working fine for him.If he used the Legacy mode, it takes 2-3 minutes, then the Legacy Remote Control is opening, but shows no data or device. After some time, it closed automatically. In the log of the deployment server there is a message. Error message is: "Remote Control token has expired for device" and "Comm.Client.9: System.UnauthorizedAccessException was captured when processing message: StartRemoteControlMsg:{}" and "Comm.Client.9: System.UnauthorizedAccessException: Invalid RC token.". We already uninstalled and installed the plugin again but doesn't work ether. Do you have any suggestions? Thanks for your help.
Hello Can anyone help me with my Problem? I use lockdown page to start soti surf. When i go back to lockdown Screen and open Soti Surf again, Soti surf everytime open a new tab with startpage. Is there a Chance to open only 1 TAB in Soti Surf?
We are running into issues with chrome webview stable on our Zebra TC75X Android 7.1.2 devices.After identifying some bugs with "chrome webview stable" that is constantly crashing our applications, we're trying to find a way to disable chrome so that the standalone android system webview can toggle over after being installed from another apk (webview settings are found in developer mode) We've blacklisted chrome but it is still enabled and not letting the android system webview take over. I can't find any scripts that will disable chrome either. This is affecting a large amount of devices and would like to make these adjustments with as little "remoting" in and configuration as possible.Anybody have any ideas?
I want to give users a choice (yes/no or cancel/ok) to perform an action. For example: when a application is starten, a popup message appears. Pressing yes (or ok) starts the application, pressing no (or cancel) aborts and doesn't start the application. The example in the scipt for AndroidPlus devices doesn't seem to work. Anybody got some experience / examples with this?
Hello,I was wondering if there is a way to Automatically install the Device Plugin (if one is available in database) on a newly enrolled Android Enterprise device. Instead of clicking the "Install Device Plugin" action button. I presume by creating a package with a downloaded Plugin. (Or a filesync rule.)What I hope to find is a script command. Cloud server version : 14.4.0.4857
I am looking for a method to ignore battery optimization for a specific app on Android Enterprise devices. The batteryoptimize command only seems to work on Samsung devices, and I need this to work for non-Samsung devices. Does anybody know if I can use an intent for this purpose? If so, what intent URL do I use?
hi, We have recently upgraded to MobiControl Version: 14.3.4.1087, on some devices we are trying to initiate an OS upgrade but the option is greyed out and requires us to temporarily remove MobiControls admin privileges which is preventing it. Unfortunately since the upgrade the option to untick and de-activate mobicontrol as a device administrator is greyed out. We have upgraded the MobiControl Device Agent version to 13.8 but still the option is greyed out. I notice when remoting the device via HTML5 a new option exists to enter admin mode or user mode, but clicking either of these provides no feedback. Please can you advise on a solution to drop the admin rights? The current device stats are: Samsung ELM Android Plus OS Version 4.4.4 (wanting to upgrade to 5.1) Agent Version 13.8.0.1047 Thanks
Hey guys, i have a simple question. I know there is a way to send a script command todelete applications. Is there a script command to deactivate applications? Does someone know the command?
Hello, can I delete contacts via SOTI? Is there a script for this? Server Version 14.3 Devices: Zebra TC77 (Android 8) Thanks Daniel
I have a 14.2.3.1069 instance with Zebra MC93s enrolling with AEDO via StageNow on agent version 13.7.6 Build 1004. The devices are running the latest public Oreo BSP from Zebra (01-21-18.00-OG-U00-STD) for the Helios devices and have the Zebra OEM Plugin (Zebra_Hawkeye_RC_AE_1.6.0.102) installed. On just about 1 out of 3 of the devices I enroll I get a prompt to manually enable the modify system settings permission. The other devices never prompt for this and install all packages and profiles without issue. The devices that prompt for this actually fail to install any packages containing APKs, citing storage/permission issues. After granting the permission manually and then forcing a package reinstallation the installation is successful. Any idea on what might be going on here?
We have a Zebra TC20 we are testing. We installed mobicontrol through afw#mobicontrol. Everything works well except for when we try to remote control into the device. When we pull up the app we are using. It goes into a black screen. When not in the app it doesn't show a black screen. I remember it saying privacy mode or something along those lines on the handheld screen but I wasn't staring at the handheld and I cannot get it to reproduce that message at the moment. Is there something we can do to disable this black screen. We don't have a profile with a feature control of disable screen sharing as I saw in other forum questions. I can still interact with the screen and click on the back button and then it goes to SOTI MobiControls lock down screen. But clicking on the app again produces the black screen.
This is coming from the Bitdefender Antivirus that's included with MobiControl on a TC52. As far as I know this has only come up on one device. It appears to be a system app, and from web searches it seems that this is common to come up as a false positive, but we've got to treat it seriously as it's a device that is at one of our stores. Exact Message: Error: Malware application detected (Malware Application Notification Message, packageName=com.qti.service.colorservice, displayName=com.qti.service.colorservice) MobiControl version: 14.3.0.3144 MobiControl agent version: 13.7.6.1004 TC52 OEM version: 01-21-18.00-OG-U00-STD
Hi, With the device in AE, is it possible to add the Google Bindings at a later date or can it only be done at the point of enrollment? Thanks Josh.
We have Zebra VC80x's and use a program called Velocity. Right now, I created a package that pushes our configuration file to a specific folder on the Zebra. If they change the configuration, they typically have a different name, so when I push the new file, it will show both configurations to the user. I'd like to create a package that will have a pre-install script to delete the old file but unsure how to do it in Android. Does anyone know the command(s) I need to do this. The current file is called DSC v0.15.3L.wldep and I pushed it to this path: \storage\emulated\0\com.wavelink.velocity\ Is there a simple command I can do to remove this? or does it not work this way in Android? Thank you in advance.
Hi, I'm trying to automate having to grant MobiControl access to apps with usage access. Thanks Josh.
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