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for some reason i cannot remote control any of our AT&T Samsung SM-T387AA android 8.1 tablets. they are enrolled with Android+. everytime i try to remote control them, i get stuck on "waiting For Screen". the screen will never load. i am confused because we also have Verizon Tab E SM-T378V they were android 7.1 but we upgraded them to 8.1 and they work flawlessly. the remote connection always comes through with no issues. just the AT&T tablets never work. both ATT and Verizon have the same enrollment type, same agent, and same profiles/rules assigned. the only difference is the physical tablet. the agent version is 13.5.1 build 1044 (ELM Active MDM API Samsung MDM 5.7, Samsung Knox 3.0 (6.2.0) RC1 (1.8.0.102) does anyone have any ideas? Thanks in advance!
Hi I've been asked about setting the lock screen on our Samsung XCover 4 devices to show an "if found please contact..." message. There was a question a few months back but that related to Android+ ( https://discossions.soti.net/thread/push-wallpaper-to-zebra-tc75-devices-android-enterprise/ ) and was using writeprivateprofstring which is no longer supported. Is there another way I can either change the lockscreen background or update the Owner Information text (found in Settings menu on device and I could enter relevant contact details)
We have a Samsung J7 Star Android 8.0 device. We can not do Remote Control, it stays in "waiting screen" Is there any solution to this problem? Compilation MC: 13.4.0.3985 Agent Version. 13.6.0.1476(ELM)
Hello,I'm running a 30 day trial of the cloud Mobile Control. Up until today it worked but when I started my device a CN51 with android there where no remote control available. Device is connected and I can send message to the system. Yesterday it worked and I have done no alterations in server or device since then. Tried to restart device. Changed from wifi to 3g but no remote control available.
I connected my android plus devices to the SOTI Mobicontrol and my devices are sowing in the Mobicontroldashboard. I can do some simple actions like "Send a message", "Lock" on my devices using Mobicontrol. Now i want to send some configurations like SOTI Surf, Lock Down and some apk files (using package) to the devices. For this i created a profile and set all my configurations and set my package in this profile. But when i try to assign this package to my device , these configurations or packages doesn't get reflected in the devices. Also the dashboard shows that "no devices assigned".i am getting no error message. Screenshots attached. Can you please help me to resolve this issue ? PS: I have disabled my firewall to make sure no port is blocking.
I have a very weird issue with SOTI lockdown: Samsung J3 devices, Lock-down screen steals focus away from active user many times. meaning whatever the user is doing on the phone, the screen flips back to the main lock-down screen. The user can be texting, emailing, or using an approved app from the lock-down screen. This behavior makes the phone basically unusable. The user can return to the screen they were using and continue to try to complete the task (say trying to complete and send a text message), only to have the focused stolen again by the lock-down screen. If the user is lucky, they can complete a task quickly. Though sometimes, having to try many many times to get something done. It appears to happen @ every ten minutes randomly, however - when it does - it can steal the focus away from user 10-14 times in a row. I have seen the logs contain multiple entries (10-14) in the same time-frame (H:M:S) like: 7:02:02 AM Information Custom log (The device has been switched to User mode) 1-14 times in a row., different days, different times. I also see multiple (1-2) same-day log entries for: Information Custom log (Samsung ELM License successfully activated) other info OS Version 8.0.0 Agent Version 13.6.0.1476 This issue was reported to SOTI in 2016/2017 and I sent them @ 3GB of 'logs' over 8 different troubleshooting tests, the only option offered was - we are updating the agent. We now are 8 Agent versions past this first report, the issue is actually worse than ever. I use: Feature Controls: Block Tether/ add new accounts Phone Calls: to block International and 900 Application Run Control: Blacklist numerous 'sharing sub screens (to prevent user for sharing to online services) Lock-down : 8 apps available - (I recently changed speed-lock to 90 seconds vs 10 seconds for kickoff.) I desperately hope this is what is kicking user out of active screens Settings Manager: allow all SotiSurf: with settings to limit sites allowed File Encryption: for HIPAA compliance. and Authentication: to enforce expiring pins My Rules, data collection and data-com collection every day at 9A {infotech wonk}
TAB is showing as "Agent Status" is disconnected on the restricted WIFI network. Where as if i any connect any hotspot (Open internet) will get connect.... As per SOTI Suggest, Whitelist the below ports, IP Address & URL after that SOTI Console is opening fine but doing the new device enrollment says "Connected to server failed". Please suggest. Service Name Service URL Activation Service activate2.soti.net Agent Builder Service activate2.soti.net Enrollment Service mc-enroll.soti.net Location Service location2.soti.net IP Address Port No's 54.208.149.103 5494/443/1433/636/2196/2195/389/5495/5223/80/ 54.208.194.169 5494/443/1433/636/2196/2195/389/5495/5223/80/ 54.209.62.205 5494/443/1433/636/2196/2195/389/5495/5223/80/ 54.209.186.178 5494/443/1433/636/2196/2195/389/5495/5223/80/ 54.209.186.251 5494/443/1433/636/2196/2195/389/5495/5223/80/ 54.209.207.237 5494/443/1433/636/2196/2195/389/5495/5223/80/ 52.77.96.115 5494/443/1433/636/2196/2195/389/5495/5223/80/
I'm fairly certain I already know the answer (no) but is there any way to bind a Managed Enterprise and utilize AEDO management in an On Premise SOTI instance if the SOTI server has no external network access?
Hello, We have the TC51 HC with Android Nougat currently in use. The Agent (13.6) is running without any problems. Now, I tested Android Oreo on one device (after update and factory reset) and I got the error message "This device agent is incompatible with your device". I tried the latest OEM agent from the SOTI website, but I'm unable to start the agent. Does anyone happen to run the agent on Oreo? best regards Oliver
I'm having trouble trying to enroll Zebra MC33 devices. I tryed differents Android+ agents, but it fails to enroll. I only can enroll it with the Android Enterprise Agent, but i don't know how to enroll it in Device Administrator mode. When you do a factory reset, it doesn't show the Google account configuration or the Language selector screen, to access the QR provision mode.
Can any one tell writesecuresetting command to change location mode or any other command for android OS 5.1
Hi, We have a Coppernic C-five device with Lockdown. There is no network communication because wifi is not configured. Whern we put the Lockdow password, it's rejected. What can we do please ? Thanks for your help
Hi all. Is there any way to add an extra field that can be seen in the console of the next generation? what happens is that the window does not show me the cell phone number since it does not come preloaded in the SIM of the provider, so I want to add the numbers manually. Will it be possible? Thanks.Kinds Regards
1. Mobicontrol v13.4.0.5203 2. Android + and Android Enterprise (COSU) Inquiry: I have a pdf file (Training material) that I want to be displayed on Kiosk mode, I tried using pdf viewer apps, But my problem is these apps do have links that are built-in that the user can use to access unauthorized apps.Any suggestions how can I achieve the requirement?
Dear Specialist One of our customer is facing with the very slow page loading and sometimes it fails when loading the device list page. Because of that, the administrator is feeling hard to manage their devices. There are just 3000 of android devices connected to 1 SOTI server which its hw spec can endure to 10000 devices. 1. Why is the page loading time too long?(2~3mins) 2. Is there any known solutions for this matter? 3. How about deleting Transaction Log file of mobicontrol DB file? Thank you David Park
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