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I have noticed on multiple devices that the configurations tab on some phones is incorrect. It states that apps are installed on a specific version (that we recently pushed out) but then in the application list it states the old version is still installed. I have verified that the applications list is always correct while the configurations tab is the only one with issues. When this happens no matter if a new version is pushed that old version will always stay installed and the new one will always list as installed. This happens with multiple apps on multiple version on multiple different client versions. This does not occur on all our phones only a small sub-set which is less than 40% of the total I have tried updating the client app on the phones to the latest version with no luck. I have tried performing a check in with no luck as well. The only way to get it to update the apps is to manually install the apks on each phone which is very time consuming. I am hoping there is a simple fix to this that I can push out to keep me from having to manually update a dozen apps on over 100 phones. EDIT: It is a 14.x instance. The apps do not update at all but report as updated. Phone with app X at version 500 profile applied to that phone with app X at version 600 App X reports as version 600 in the configuration tab while on the phone and in the application tab it reports as version 500. any new profiles with an update to that app will instantly report as "installed" without installing on the phone this is leaving many phones that connect regularly with apps that are several versions behind. I attempted to do a manual sync like you listed below with no change (our integrity is below 100% but I do not know if that is related to this issue) Refreshing the device and manual check-ins do not change this I will reach out to soti and see if there is an update I can install as you suggested below.
dear Team , we want to copy one folder containing multiple files . how can we do it?? is it possible to push it threw pakage ??
Hey Guys, we want to set up a Pin-Code to unlock all of our Devices (Zebra TC20 + TC51). Here's the Serverside config: As you can see, we only want a Pin without alphabetic characters. Unfortunately our Endpoints showing up this (wants min. one alphabetic character): Also other options like pattern wants a password with numeric an alphabetic characters. How can we set up only a PIN on our devices? Any suggestions? Why seems MC not allow any other options than password? Thank you!
Hi, I'm trying to configure an enrollment rule with LDAP user authentication, and it seems something went wrong. I've installed an LDAP Server (Windows Server 2012 R2) ONLY with AD LDS feature! I can't join this server to a domain, so I need to configure an AD LDS standalone service. I've configured everything as manual and I can connect and bind to LDAP server with ADSIEdit, create Group, Users, etc. With ldp.exe I'm able to bind with Windows security principal (Local Windows account) and even with AD LDS security principal (Simple), so it seems everything works fine. But, when I try to enroll a device and it asks me the user credential, I can't bind with AD LDS user (Simple) and always return Error: Wrong username or password! What am I missing? What can I do? Thanks.
Hey Everyone, When it comes to certificate renewal for CBA is it mobicontrol or exchange that is responsible to send the updated certificate to the devices? I noticed that under our Certificate Template the "Auto renewal" check box is not checked, could that be the issue? Currently when people are having authentication issues we have to revoke the CBA profile and push it again which updates the certificate but this should be done automatically. Regards, Johnathon
All of a sudden it seems that one of my devices has disappeared from the device list, if I go to Profiles and then try to assign the profile to a device group I can see that the device is enrolled in the group I am selecting and that it is active and connected..... as shown below. However, when viewing the device group the device is not shown? Seems to be quite strange behaviour, this is also stopping me from remote controlling the device. Any ideas how to resolve other than removing the device group and starting again??
Hello, Is there any script to change the default APN in Android devices ? Thank you
Dear team is it possible to configure proxy and exception list in mozilla firefox via soti MDM or via any other methods .??
Hi, We have followed the instructions for the ERG. Part of which we have bound the ERG to a new port within IIS. When installing the Soti Apps Server Extension it asks for a port. If I enter the port of the ERG, the port is already in use. The Soti Apps Servers installation states the following in relation to the port. "The port that ERG runs on. Devices connect to the ERG using this port. Using a dedicated port is recommended." Does it actually need to be the same port or a dedicated port? Thanks
Dear Team, can you please help to find out the script command to PIN Lock /Unlock the android device .I want to lock the device whenever user is going out of his pre defined area . thanks anil kumar
Hello everybody, On various Samsung devices, we're having difficulties blacklisting the browser. Various applications have url's included in their help section or 'About'-sections. When in Lockdown user mode, even when Application Run Control is active with "com.android.chrome" and "com.sec.android.app.sbrowser" and "%browser%" blacklisted, pressing one of those url's still results in the default browser opening the page. It doesn't seem to matter whether it's Chrome or the Samsung browser, the default browser still functions when blacklisted. Any ideas on how to prevent this from happening? We're using MobiControl v14.1.4.1693, device agent v13.5.0.1327 on: Samsung Galaxy Tab Active2, SM-T395 with Android 7.1.1 and OEM NMF26X.T395XXU3ARF3Samsung Galaxy XCover 4, SM-G390F with Android 7.0 and OEM NRD90M.G390FXXU2ARA4 Thank you in advance!
I'm looking to change two settings on our TC70X Zebra Android devices. One is changing the Screen lock to None, and the second is changing Wifi Settings "Keep Wi-Fi on during sleep" to Always. Is there a way to do that in Soti?
Hi, I'm currently investigating how I can automate as much of our tablet setup process as possible. One thing we do is reduce the camera resolution for saved images, so images that my company's field team upload to our systems, don't fill the servers with unnecessarily high quality images! I've looked at the following posts and attempted the watchsettings on function but I'm not seeing logs for the settings in the camera app on Android 7 (Samsung Galaxy Tab S2). https://discussions.soti.net/thread/what-is-the-script-command-to-pull-a-uri/ https://discussions.soti.net/thread/set-the-device-settings-using-a-script-or-configuration-file/ I understand there's more flexibility with Android Enterprise but Samsung isn't one of the certified manufacturers so we are having to stick with Android Plus. Is there another way I can find out what is being changed when the setting is modified in an attempt to script it? Thanks in advance!
Hello, I was wondering how would you go about removing SOTI mobicontrol entirely from a device that was setup and enrolled under Android Enterprise using the afw#mobicontrol at initial phone setup? I'm hoping there is a way to do it without wiping the phone as I have deployed a few phones setup this way already and need to remove the software from them without removing anything else from the phone. If it helps the phones are Samsung Galaxy S7's running android version 7.0 or 8.0. Thanks, Timothy
Hello, We are testing some Android Oreo devices (Samsung J6) as Android+ and Android Enterprise and we have found that remote control does not show screen image. Buttons work (home, back, volume).Screen is shown as a white image and even if you clic in some area where it happens to be and icon, it opens the app. We tested Android+ agent version 13.5.1 Build 1044 (the latest) and Android Enterprise versión 13.5.1 Build 1234 (latest) with Mobicontrol servers version 13.3.0.3454, 14.1.6.1113 and 14.1.7.1101 I appreciate your comments and suggestions.
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