There's a new home for Articles. Find Articles on Our Product Support Page.
Recently I noticed the Location History on our Samsung devices stopped working. It has worked in the past. We did recently upgrade to Mobicontrol v15. I have a data collection rule that is set to track location every 5 min. On the log of the devices it even shows this data is being collected. However When I attempt to view the location history of a device I get an error that there is no location data present. Any ideas why? Update...I just noticed that the log shows Location data being collected every 5 min, however on the collected data tab it only shows data from 2 days in the last month.
From the "Remote Control" module, in the "File" application it is impossible to select a folder or a file with my cursor..Possible workaround with "TAB" + "multidirectional arrow" keys to select the target and "enter" key to select. Do you have a solution to help us correct this problem? Device : ZEBRA TC21OS : 10MC Web Console version: 15.4.1.4828MC agent version: GoogleMobiControl1510_1045
Hello there We have an Android Enterprise Kiosk on which always the notifiactions for App Updates showing upp, even though the Managed Google Play Setting is configured to "Never". Is it possible to disable only the google play store notifications? Best Regards Beni
I've been getting this error for a while when I want to send check in to devices.Error sendin the check-in action problem Could there be something I missed? what would you suggest we do?
Good afternoon, greetings. Is there a configuration to send an email when a device is manually relocated to a certain folder? Thanking the support and advice.
Things to note: - Android Enterprise Enrollment - Android Work Managed Profile - Gsuite Emails Was wondering if this possible. We have fleet workers have a phone and we usually have them download the "Google Apps Device Policy" which we have deployed already onto the phone. We use a generic gmail login to setup the phone. There is a limit to how many devices can be using one gmail account. A new device being setup will kick out one of our fleet members and we have them sign into their work emails and authenticate so they can get updates via playstore and use google maps. The issue seems to be on work managed devices doesn't prompt for "Android Device Policy" which is what google is fully transitioning to in January 2021. Is it possible to have both fully work managed device also have a work profile or should all fleet members be switched to "Basic" mobile management for all fleet members. What is the best approach?
Hi, We have a URL that we would like to push down as an app in the app drawer with a custom icon. This should then open in Soti Surf. Please can someone tell me how it is done? Many thanks
Hi, we use ~200 Zebra TC51 with a lockdown screen. Chromium ist installed, Android 8.1. I linked to an URL on the lockdown screen but the barcodescanner is not working. If I close the lockdown, I can scan barcodes in Chromium. Profile in DataWedge is activated but obviously not used when opend via lockdown screen. Any ideas to solve this?
Good morning i have several hundred devices (Honeywell EDA71) which have been enrolled using the afw#mobicontrol method. i have added an package and i am getting the File i/o error and it wont install. i have managed to remote to one device and manually turn off google play protect and the app then installs when a force package reinstallation. is there a way to turn this off via a script as i cant manually remote to each device to turn it off thanks Daryl update: i have found this in another thread but it does not seem to work writesecureprofstring DeviceFeature DisableVerifyApps 1 apply featurecontrol
Hi, I have been trying to prevent Mobicontrol agent from upgrading but so far have been unsuccessful. We're deploying AE Mobicontrol agent v14.5.5 via QRCode and placing into a lockdown profile. Add rules where the agent download points towards both google play and local server have not prevented the upgrade. So far restrictions implemented include Device Agent Upgrade Enabled = No Device group - Advanced Config - Agents and Plugin Upgrade Settings - Deselect all options (wifi, cellular etc) Max agent compatibility version in db = 14.5.5 The closest I have got is placing Mobicontrol as a managed google play application and setting the MGP play update policy to Never Update. However, a notification that the update is available is still presented to the user, who can navigate to google play store and manually update the agent. Unfortunately, I cannot turn off all notifications, due to customer requirement for other app notifications and a need for activity suppression lockdown. Further, Never update means other MGP applications will no longer auto-update. Any advice would be greatly appreciated. Thanks Adam
Hi, Before deploying an .apk I would like to create a folder on the android terminal with SOTIMobicontrol Is that possible with MobiControl? Thks in advance
Hello, we used mobicontrol on version v14.3 We used zebra tc75x devices under android 7. We think to used now new device under android 11 like the zebra TC77... I would like to find a table of devices supported by this version of mobicontrol ... I know we need to enroll this device under android entreprise but is this version of mobicontrol support this device TC77 ? Thanks
We have a handful of devices that used to be enrolled in our Mobicontrol environment on a profile that requires a PIN to be set and a Factory Reset not allowed. These devices have been deleted from our Mobicontrol environment but the unknown PIN still remains on the tablet. I cannot perform a hard factory reset from the power on screen as it notes MDM prevents it. Also for some reason we have it set that after 10 failed attempts it should factory reset but that is not happening. How can I factory reset these devices?
Hello We are using Zebra TC21 scanners, that we lock down via device control with authentication policy as disable lock screen As these are in production environments the supervisors have the admin password to unlock the scanners so they can perform a data storage clear of a Dynamics NAV app that occasionally goes haywire. My question is how can I set a timer that automatically reenables the agent mode after a set time or can I run a script that will re-enable it, as the supervisors sometimes forget? additionally is there a script to clear the storage for a given installed application? any help would be appreciated.
I have an app to manage in which the vendor releases multiple versions of the application without changing the version name, only the version code number. This is not reflected in the app version and Mobicontrol will only display the version number. Is there a way to view the app version Code value for an installed app?
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
