There's a new home for Articles. Find Articles on Our Product Support Page.
Hi ! I'm having a problem with a customer device - a Zebra TC26 running Android 10 and the StageNow MX-version is 10.1. We have created a StageNow profile, and this profile is working when scanning the StageNow generated barcodes using the StageNow app on the TC26 device, but when exporting it to .xml, deploying it with MobiControl and running the script mxconfig - then it's not working ?The .xml file looks like this: <wap-provisioningdoc> <characteristic version="10.1" type="AccessMgr"> <parm name="OperationMode" value="2" /> <parm name="SystemSettings" value="1" /> <parm name="AddPackagesAction" value="1" /> <parm name="AddPackageNames" value="dk.thg.collectorbeta" /> <parm name="PermissionAccessAction" value="1" /> <parm name="PermissionAccessPermissionName" value="android.permission.SYSTEM_ALERT_WINDOW" /> <parm name="PermissionAccessPackageName" value="dk.thg.collectorbeta" /> <parm name="PermissionAccessSignature" value="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" /> </characteristic> <characteristic version="10.1" type="AccessMgr"> <parm name="OperationMode" value="2" /> <parm name="SystemSettings" value="1" /> <parm name="AllowSubmitXMLAction" value="1" /> <parm name="AllowSubmitXMLPackageNames" value="dk.thg.collectorbeta" /> </characteristic></wap-provisioningdoc> The file is named "DisplayOverOtherApps.xml" and the mobicontrol package places it in: \sdcard\ on the TC26 device. The package then executes its post-install script which looks like this: mxconfig \sdcard\DisplayOverOtherApps.xml But it's not working...... Any hints !? Cheers Jan
Hello All, I wanted to throw this out here: For Zebra upgrades and patches I use Filesync Rules to send the massive files down to the device. What I have found is that in some cases the file size is correct, but the file is corrupt. I attribute this to the fact that I have a lot of locations that have marginal network coverage at night due to massive concrete and steel (cell) or very limited ethernet bandwidth. In any case I have files that end up on the device that are corrupt. I have resorted to remoting into each of these devices that don't successfully update and performing a md5sum command on the file downloaded file to determine whether it is corrupt or not. If it is corrupt, I delete the file and allow the device to attempt to download it again using the file sync rules. My question is whether there is any way to automate this process as part of the file sync rule scripting. Under v14.1 I didn't see a way. I am working on an upgrade to v15.3 but am not there yet. Personally, I wish that SOTI was smart enough to validate that the files that were sync'd were good without any intervention. Any ideas or sample scripts that anyone is willing to share? Thanks. Jim
I am in the process of testing v15.3 before in our test environments. One thing that I noticed as a change from my v14.1 environment is that when you assign a profile you no longer have the ability to set the option to have the application remain on the device after a Revoke of the profile. This option has been important in the upgrade of the SOTI agent and VPN clients as I did not have to worry whether any configurations would be lost on upgrade or in the case of the VPN, that the VPN got deleted if profile was accidently revoked. Am I missing something? Has this functionality just been moved or has it been completely removed? Thanks, Jim
We use the same tablet in all vehicles, Samsung Tab A. When we install SOTI they all have the Remote option, but over time some tablets no longer show the Remote option. Is there a way to add that back over the system without having the tablet in hand?
I am planning to update a group of Samsung Galaxy Note 10+ phones from Android version 9 to the latest release of Android 11. As part of this I tried performing the update on a test phone. Currently a restriction is configured in SOTI to stop Android updates, so I created a test group for the phone and removed the management profiles. After the profiles were removed the OS update proceeded and all that went fine, however, a message started appearing on the screen saying: "Connection to server failed; SSL handshake failed" which I assumed was coming from the MobiControl app trying to reach the SOTI cloud server. This seems akin to the following discussion: SSL handshake failed but there does not seem to be a clear resolution to this issue. Checking the applications list it seemed I had two versions of MobiControl - the current one and a previous version, likely the one that existed from when the phone was running Android 9. I deleted the older version; however, the newer version could not talk to the server with the Agent Status, within MobiControl, showing "Disconnected." I deleted this version of the app and tried downloading the version from the Play Store but, after entering the Enrollment ID and trying to enrol, the process eventually timed out saying: "Enrollment failed. Please retry or contact your system administrator." I tried using the OEM download from the soti.net/oem page and choosing Samsung ELM, however, once installed I had the same result. I really don't know how to fix this issue as I am new to SOTI and the existing configuration was already in place before I started. Any guidance on how to resolve or troubleshoot this problem would be greatly appreciated! Thanks for your help.
Hi there, We are using about 30 Urovo DT50 android devices since 2 weeks. We had experienced excessive cellular data transfer on these devices. According to the Telecom Expense rule the net.soti.mobicontrol.androidwork application cause this traffic. It means, 60% of the overall cellular data traffic is the Agent and other 20% is the com.android.vending application. This is about 1.5-2 GByte per device per week! There's no active file sync rule with so much data. What else can cause so much traffic? How can I identify what cause this? Can it be some automatic application update from managed Google Play, package delivery profile or application catalog rule? (None of the related applications are larger than 30 MB.) MobiControl version: 15.0.2.1049 Device Agent version: 14.4.3.1074 Plugin version: 1.16.5.110 Android version: 9 with Managed Google Play Thanks for your help!
Hi, I needed to add the Honeywell's battery optimizer in the lockdown But as the Battery Optimizer is in the device Settings, I believe it has been blocked I have tried with and without the Suppression option in the advance settings but i still receive an error that "activity not found' Bundle ID : com.honeywell.batterymaximizer/.activities.HomeActivity Is there any option I can fix this? Thank you
Hi, how can I collect information in the " Device Information with Custom Data Report ", or better: if I want to see the value of "SSID", wich string need I write in the field "Enter Custom Data 1:"?
Pretty new to SOTI and I am struggling to find a concise step-by-step, super basic guide for updating the Zebra/Android OS through SOTI Mobicontrol portal. Im running Zebra MC930B Android Scanners that are over a year out of date and having issues.
We're noticing Chrome is slowly changing and introducing issues to local storage and Indexdb, so we want to lock chrome to a specific version and not allow the users to upgrade change (the little red up arrow, top right) Is this possible? Any help greatly appreciated.
Hi, could someone please help us out trying to configure the 24h clock view on our zebra TC21 devices through soti.Already tried creating a package with stagenow setting the "military time" but when pushing the profile not changes. Then tried to send script to set clock format: writesecuresetting -sys time_12_24 24 where script works, but scanner asks for write permissions so we can't to this silently.... Anyone any ideas on how to set this ? simple an silently ? kind regards !
Hi all. We recently started using TC21 Android version 10 (Build 10-16-10-.00-QG-U16-STD-HEL-04). Users noticed that when they are signed into and app, press the home button, open a different app, press the home button, and re-open the original app, it logs them out of the app. It seems that the EHS is not keeping the app open in the background. We are using EHS_040005. I loaded an older version of EHS (EHS_030104_B) and its still happening on the TC21. We primarily use the TC72s and these devices do not have that issue. My test device is running Android 8 (Build 01-30-04.00-OG-U00-STD) Anyone else having this issue or seen this issue?
After upgrade, the MC console to 15.3.0.6713 The agents status is showing connected, waiting for server response and for new enrolling the devices it giving an error Enrollment failed, please retry or contact your system administrator. This issue has happened to the entire production device. Once we disable the file sync rule all the agents are back to normal(agent status-connected) and we are able to Enroll new devices. In our environment, the File Sync rule is used to run the script (enabling the Default application in AE devices).
and also Error sending message (Error sending message (type=22), General communication error) error sending message (error sending message (type=80) general communication error)
hi everyone, so recently i enrolled about 80 Samsung A01 devices, and my client push 1 application to the device. The apps is hybrid, and the user of the devices sometimes face blank screen when open the apps. The apps maker ask if SOTI interrupt the process of the apps. Told him already that SOTI has nothing to do with the apps. We tried on 1 devices that not enrolled to SOTI and the issue still happened (blank screen). We (me and my end user) suggest the apps maker to create a mechinism to kill the apps if the apps idle for 1 hour. We suspect that might be the issue. Just wanna ask anyone here experience something like this when do enrollment with SOTI ? I am sure SOTI won't interrupt any apps, but i feels like to share this here in case anyone experienced same kind of issue during SOTI enrollment. Thanks & regards, Randy
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
