There's a new home for Articles. Find Articles on Our Product Support Page.
Hello, has someone already experience with the new Version 14.3.3.1004 of the AE Agent ? It is offered since some days in the MobiControl Agent Updates, but in the online release notes there is still just the 14.3.2.1050 Version available. Till now I found one new feature, on Zebra Android 8 and up Devices it displayed the MX version in Device Details, already before the Zebra Device Plugin is installed. GreetingsMartin
Why when I keep pressing the left Ctrl button at the initiating of the remote of the device, he can not logout the other user from the scanner. (this is as described on the error message when you can not remote a device due to another user is logged on it)?
Hi Guys, Is this possible (I am not aware of this option): Is there an option to limit Devices per User, so that one Useraccount e.g. only have two devices registered?We're using authentication within the Add_Device Rule. Is there any change to set up a limit so that one AD-User can only register one Device with his credentials and "block" the authentication for a second or third device? MC-Version: 14.4.9.1034
Hi, One of our partners provided us with an application to install for a new Warehouse. I like when the staging in fully automated. In that case i need to manually open the app for the first time and click on "allow modify system setting and Allow display over other apps". It is possible in my package to include a script that allow those tow settings? Or it's need to be hardcoded in the APK? Thanks
Does anyone know if there is still a feature request put in to update the limit to the number of app catalog rules you can have per enterprise binding for Android Enterprise? I know it is no longer a limitation with Google as Intune allows us to have unlimited assigned apps. Intune does not work exactly like Soti in that it does not do app catalog rules per say but each app is assigned to users via groups in Intune individually while in SOTI you have to assign apps to a catalog rule and then assign the rule to a folder. However we have hit a limit where on 15.1.2 we can still only have 30 total app catalog rules per enterprise binding. We do not want to have to maintain separate enterprise bindings as that would cause us to have to wipe and re-enroll devices to move them to a separate binding. If this is not still in a future release then please add it. Thanks, Allen.
Hi all, I am currently working on SOTI version 14.2.3.1069, attampting to pull out the MAC from 100 devices on one of my deployments. All the devices are Android OS 7.1.2 with MOBI Control 14.0.0 deployed. I tried the following but currently not getting any information back: 1. Selected the following from the filter list in the display page: - MAC Address 2. Drilled into a few devices and can see the following in the Device Details section This doesnt return anything 3. Ran a Device Information Report, wihc returns the MAC address as Unknown Is there something I am missing, or something I need to do SOTI side to pull this data at all? Regards Wayne
I want to use the tablet on a horizontal screen all the time. What definition should I make for this?
Here are the details: Devices are WINMATE M700DM8 Tablets running Android 7.0 Devices are enrolled in Enterprise with Managed Google Play account. They are running a lockdown There is a profile that contains a setting for “Managed Google Play” with “Application Updates” set to “Always Update”. An Android+ Application Catalog contains the application I am interested in. advanced setting for “Application Type” is set to “Mandatory”. What is happening: From a fresh setup, the application from the catalog does install automatically due to the “Mandatory” flag in the catalog. The app version updated in the Google Play Store but the application is not updating automatically on the tablets. Which should have been fixed by the setting for the Application Update. We have managed to have 1 tablet update automatically in about 24h… this tablet was on the WIFI (which should not change anything because we selected the setting to “always update”) AND the App has been forced to shut down and was not running. (this would not be a suitable prerequisite) SO: I have found these google restrictions: https://support.google.com/googleplay/work/answer/9350374?hl=en but not exactly sure how to work around/with that. The devices are always in kiosk mode and users do not have access to the catalog: is there is a way to let the user update through the catalog within the lockdown? Controlling if the app is running or not is pretty hard and the app will most likely always be running. How should we proceed to force the update? Is there a script command we can send to force the installation of the app from the catalog? I have tried : install %temp%[app.apk]install %tmp%[app.apk]install /sdcard/[app.apk] Thank you for the help!
Hello, I have two different LG G7 that have a password lock set on. For one, I was able to use the reset passcode feature and make my own code and unlock the phone. For the other, it fails every single time. The only thing I can find is that there are two different agent versions, but when I try to upgrade the agent it doesn't seem to have any effect.
Why on mobile devices xiaomi can only Remote View but not Remote Control, and when I remote, the device screen displays "Request to remote view this device" without having to connect silently as a number of other devices. Thanks
Hello, On our Android Enterprise managed devices (8.1) when remote controlling a device, we only see the Mobicontrol services under Application Manager Tool. See below. On our Android + devices we can manage and force close any apps but not here. Anyone know why? Thanks!
I have an issue where we have implemented Enterprise on the XCOVER4s and via QR code enabled all the on board apps via enterprise. All good, However i wanted to use the content library as there are certain things that our remote workers need extra information on when they are in the field. It all deployed fine and the documents have been downloaded to the device but none of them will open even though we have the google PDF reader installed and set to default. You click the button and nothing happens. Unlock the device......go to the Mobicontrol app --->Content Library.......Open..........work fine Lock it back up..............docs wont open Any Ideas?
Hi All, I have been trying to roll out some APN settings for new sim cards to zebra tc57 and tc75 devices. Profile installs fine, no errors on logs but when going into the device APN settings the new APN settings arent present. Soti v14.4 and all devices are android enterprise builds. Also updated latest zebra plug in and made no difference. Any ideas?
Hello, we have mobicontrol in version v 13 0 34 54 we used many zebra TC75X on android 7 with client mobicontrol on version 13 6 0 1476. Each time we install an app the user need to ACCEPT permission ... I would like to automate this, i've find in doc of mobicontrol the script for android + : afw_set_permission_policy grant I've include this inside the package builder (pre install script), add my apk inside. add package inside a profile and add profile to a device. But each time the permission appear on screen and user need to ACCEPT ... If I look inside the log of mobicontrol i have this entry: Script command is not supported by device (afw_set_permission_grant_state) Must i update the client or ? Anyone can tell me how i can automate this because we have many device ? thanks for your time
We are on V15.1.2.1035. I have 2 different flavors of Zebra VC80x's out there. Android Plus on OS 7.1.2. Devices work fine and automatically check in every couple of minutes. I also have Android Enterprise on version 7.1.2 and 8.1. Neither of these will check in at all unless we perform a reboot or manually connect it on the agent. In the AE device details, I notice Android Identity says Account Activation Pending and not sure if this is why or not. Anyone have any suggestions where to look. My goal is for these to act like the Android Plus units and check in every couple of minutes. Agent versions (7.1.2 - 14.2.1.1083 & 8.1 - 14.3.1) Thank you
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
