Community - SOTI MobiControl

Community - SOTI MobiControl

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  • 0 votes 4 answers

    Afw_Set_Permission for camera app on Samsung devices

    Hello everyone, I am trying to grant WRITE_SETTINGS permission to camera app on a Samsung device enrolled as Work Managed device (AE). I am using the command afw_set_permission_grant_state com.sec.android.app.camera android.permission.WRITE_SETTINGS allow but the permission does not change. What am I doing wrong? :)

    Android
    6 years ago
  • 0 votes 6 answers

    Creating a text with device name in it Solved Locked

    Is it possible to send a script or have a package, that will create a text file on Zebra Android 8.1 device which will contain device's name %DEVICENAME% ? Reason behind is that my company is using in-house built app that has it's own launcher. So Kiosk mode from SOTI will not be used. They would like to have device name shown in their app, but how to make it happen? My idea would be to create on all devices a text file that will only have %DEVICENAME% written in it. So that they can make app pull value from that text file in order to show in our app, the device name of it's device.  So, is there a way to create such text file on device automatically? Thanks

    Android
    6 years ago
  • 0 votes 6 answers

    Selfmade App - How can I set the MobiControl permission in this case? Solved Locked

    Hey there! I'm not sure that this is the right subject for here... Our software department is currently developing an app that displays specific information about our CT60 devices. We also implemented a menu item that allows the user to switch the flashlight on / off and change the screen brightness. Problem: The app behaves completely normal after the start. When I switch to the page with the configuration possibilities the app trys to check the permissions. All permissions are set. The only problem I have is the "Modify system settings" of MobiControl permission. I don't know if its only a permission problem of the Agent or if I grant permissions to the new application. Screenshot:

    Android
    6 years ago
  • 0 votes 4 answers

    Questions / Problems after upgrate to new MobiControl version Solved Locked

    Hi guys, do you know if the version 15.1.2 is running on Windows Server 2019? In the documentation only Windows Server 2016 is mentioned. I wasn't able to get a test installation on a Windows Server 2019, but I'll do that in the future. But maybe someone of you already tried that. The more important part: We encountered some problems after the upgrade from version 14.4.9 to 15.1.0. I hope you have some ideas. The first one isn't that bad, but I find it quite interesting. And maybe the second problem does have the same issue. After the upgrade, the login with the local admin account wasn't possible anymore. I loged in with my AD admin account, the local admin account wasn't locked or inactive. We fixed the issue by resetting the password, after that, login was fine. Did you encounter the same problems after an upgrade? The second issue is with the Android Enterprise bindings.  After the upgrade we enrolled one device as Work Managed device with Zero Touch. We used Zebra TC56 and TC57 as testing devices. After connection the device to a WLAN, Zero Touch started. The Soti Enterprise agent got installed, but the device didn't get enrolled automatically. After opening the agent, we had to enter the Enrollment ID manually. After doing that, the device connected to our server, the device got created and is visible in the web console.  The problem is the device agent is stuck in the step to get a Google Account. On the server we got the error message: Error message received from device (Managed Google Play Account Status:'EMPTY_TOKEN Got response but there was no token!') In the verbose logs there is this: But the Enterprise binding is present on the server: In our add device rules we are using the BMW Group binding. My first test was to create a new binding, the BMW MDMI and use this binding in a new add device rule to get a new Enrollment ID. So we enrolled a second device and entered the new Enrollment ID manually and the whole process was running without the binding error.  Did you encounter some of these problems too after the upgrade or do you have an idea what happend there? Thanks a lot for your help and best regards Stefan

    Android
    6 years ago
  • 0 votes 2 answers

    Understanding profiles

    Hi there,  I am trying to get a better understanding of how profiles and packages work. For example, I have a lockdown profile which pushes a config.xml file to the correct folder for Enterprise Browser because of one of the packages in that profile. I also have the settings manager in use via this profile. - If I move a device, say 5 times, to and from the group which applies this profile/lockdown and another group with no profile(s), what happens? Will MC remove and reinstall that config.xml file 5 times (assuming I didn't specifiy otherwise when creating the package)? - What about the settings manager app? - If I make 27 changes to a profile and a long lost device re-connects to the management server, are every single one of those changes queued or does MC try to apply whatever the latest changes are? Thanks

    Android
  • 1 votes 2 answers

    Allow Only Certain Model to Enroll

    Hello,  I know you can created Alert rules for various checks on Device status or events, however is there a way in MobiControl 14.4 to only allow devices to enroll from a specific manufacturer for instance only Zebra Devices?

    Android
    6 years ago
  • 0 votes 5 answers

    Enrollment Failed - Samsung Active2

    Hi All, I'm having some problems with our new Samsung Tab Active2. I have installed my Agent.apk file on the devices but when I try to insert the Enrolment ID - It just comes back with Connection to Server Enrollment failed. Please retry or contact your system Admnistrator I have both tried to connect through Enrollment ID and also with the Server IP addresses and Site Name and Rule Tag, but with same issue. I can ping the devices from the server, so they can see each other, And I have talked with our Network department and there are no restrictions for our WiFi network and Servers. We are running Mobicontrol  V. 13.4 The devices are only connected through WiFi and Special APN, They don't have access to anything ourside our network. Regards Matthias

    Android
    6 years ago
  • 0 votes 2 answers

    How to cancel Pending Removal of Profile

    Hi, I have a client that suddenly had his profile uninstalled from devices, now in pending removal status. Is there a way to cancel this? We think its human error.

    Android
    6 years ago
  • 0 votes 2 answers

    SOTI Lockdown - Banner with HTML Link - Colour of the App Names Solved

    Hi, I created a lockdown with SOTI with a background image, as well as several apps. I also want to add another image as a "header" with a "clickable" html-link behind it. Unfortunately I'm not able to add the banner, as it shown on the "whole" screen. Also, when you "turn" the device from landscape to widescreen or vice versa the background image is shown "twice". Any ideas? Please find the html as well as the screen of the configuration as well as the lockdown screen itself. Regards, "<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><title>Lockdown</title><style type="text/css">html, body { height: 99.3%; }.body,html { position: fixed;top: 0; } body {margin: 4px 4px 0px 4px;background-image: url('<MCImg_HORSCH_FarmingHero_Teaser_small.jpg>');background-position: center;background-size: cover;    }#wrapper {    min-height: 100%;    height: auto !important;    height: 100%;    margin: 0 auto -4em;}#Header .Title {    font: bold 30px arial,sans-serif;    text-align: center;        line-height: 71px;    color: #000;    display:block;}#Main {    text-align:center;    margin: 4px 0 100px;}#Main .row {    display:table;    white-space:nowrap;    margin: 0px auto;}#Main .row ul {    list-style: none;    margin:0;    padding:0;    display: table-row;    white-space:nowrap;}#Main .row ul br {clear: both;}#Main .row ul li {    width: 149px;    height: 153px;    padding: 2px;    /* border: 2px #666666 solid; */    margin: 2px 4px 2px 0px;    vertical-align: middle;    text-align: center;        position: relative;    display:table-cell;    float:left}#Main .row ul li img {    border: 0;    width: 86px;    height: 86px;    padding: 12px;}#Main .row ul li .txt {    color: #666666;    font: bold 16px arial,sans-serif;}</style><!--[if lt IE 8]><style type="text/css">#Main .row ul {display:inline-block;}#Main .row ul{display:inline; }#Main .row ul li{display:inline-block}#Main .row ul li{ display:inline;}#Main .row ul a{ display:inline-block;}#Main{text-align:center}</style><![endif]--></head><body><div id="wrapper">    <div id="Header">                <span class="Title">HORSCH Lockdown</span>    </div>    <div id="Main">        <div class="row">            <ul>                <!-- To display the image for the item rather than use the EXE icon use this line instead                <li><A href ="<MCLink0>"><img src="<MCImg_wifi.png>" /><div class="txt"><MCDISP0></div></a></li>-->                <li><A href ="<MCLink0>"><img src ="<MCImg_wifi.png>" /><div class="txt"><MCDISP0></div></a></li>                <li><A href ="<MCLink1>"><img src="<MCExeIcon1>" onerror="this.style.display='none'" /><div class="txt"><MCDISP1></div></a></li>            </ul>        </div>        <div class="row">            <ul>                <li><A href ="<MCLink2>"><img src="<MCExeIcon2>" onerror="this.style.display='none'" /><div class="txt"><MCDISP2></div></a></li>                <li><A href ="<MCLink3>"><img src="<MCExeIcon3>" onerror="this.style.display='none'" /><div class="txt"><MCDISP3></div></a></li>            </ul>        </div>        <div class="row">            <ul>                <li><A href ="<MCLink4>"><img src="<MCExeIcon4>" onerror="this.style.display='none'" /><div class="txt"><MCDISP4></div></a></li>                <li><A href ="<MCLink5>"><img src="<MCExeIcon5>" onerror="this.style.display='none'" /><div class="txt"><MCDISP5></div></a></li>            </ul>        </div>    </div>    <div class="push"></div></div></body></html>"

    Android
    6 years ago
  • 0 votes 6 answers

    Enrolling a Motorola Device

    I am trying to enroll a Motorola One Device, when I do a factory reset, it will not give me the Option to enter the Enrollment Command AFW#MOBICONTROL , How Else can i do it .... Thanks Darius Hofer

    Android
    6 years ago
  • 0 votes 1 answer

    Integrated Circuit Card Identifier information

    Hi, I need to get the data from the ICCID column, but the data in the cvs file is different from those in mobi. In the CSV file, in the ICCID column, each row has the same number.

    Android
    6 years ago
  • 0 votes 3 answers

    ZEBRA VC8300 Agent Mobilcontrol

    Which Mobicontrol Agent do I have to install on this device? ZEBRA VC8300 Those that I have installed have given me various errors, indicating that they were not compatible. (Zebra, Zebra Concierge, Zebra ET1 GB, Zebra MC36) Any suggestion ?. Thank you. --//--Que Agente Mobicontrol es el que tengo que instalar en este dispositivo? ZEBRA VC8300 Los que he instalado me han dado diversos errores, indicándome que no eran compatibles. (Zebra, Zebra Concierge, Zebra ET1 GB, Zebra MC36) Alguna sugeréncia?. Gracias.

    Android
    6 years ago
  • 0 votes 4 answers

    Filter on Device Name duplicates

    Is it possible to apply a filter in SOTI MobiControl v15.1 to show all device names that are duplicates?

    Android
    6 years ago
  • 0 votes 3 answers

    Remote Control icon is missing RC error

    Hi SOTI TEAM I have a device huawei Y5(2018) running OS 8.1.0 and cannot remote into it remote control is missing, can not  get online. There is an issue in the API RC Virtual Display, also i have the same issue in the API for samsung devices I have tried also sending this scrpits (_resetfailedrcdetectionflag restartagent) but it does not work it is giving this error message : (Journ pers (ReferenceError: "_resetfailedrcdetectionflag" is not defined. (UserScript#1)) Regards.

    Android
    6 years ago
  • 0 votes 2 answers

    App Catalog - Soti Surf not installing

    Good day, I have picked up an issue where we have around 15 apps being installed from the Managed Google Play store. All apps are set to mandatory and the devices are Enterprise.  All the apps install apart from Soti Surf.  So far it has only occurred on 2 devices out of over 100.  This brings me to ask, if a app is mandatory and does not install, is there a script to install it, or is the only way to go out of kiosk mode and manually install it from the app catalog? Regards,

    Android
    6 years ago

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