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Remote Control icon is missing RC error

PK
Pravakar Kumar

Hi SOTI TEAM

I have a device huawei Y5(2018) running OS 8.1.0 and cannot remote into it remote control is missing, can not  get online. There is an issue in the API RC Virtual Display, also i have the same issue in the API for samsung devices

I have tried also sending this scrpits (_resetfailedrcdetectionflag restartagent) but it does not work it is giving this error message :

(Journ pers (ReferenceError: "_resetfailedrcdetectionflag" is not defined. (UserScript#1))

Regards.

5 years ago
Android
ANSWERS
D
DDMOD@SOTI
5 years ago

Hi Pravakar,

Thanks for the post!

Please confirm, is it the Remote Control option(icon) missing on the device or the Remote Control session fails to start?

Anyway, try sending the below scripts at once to the device and try Remote Controlling again and share the outcome:

_resetfailedrcdetectionflag

restartagent

retryrcdetection

 

 

If the RC fails again, please share the picture of supported APIs available for that device.

For reference, 

 

Regards,

NG
Nemalipuri Gopi
4 years ago

Thanks, Even i had the similar issue with RC error on TC70 device, tried with the below commnds, and this fixed the issue. 

_resetfailedrcdetectionflag

restartagent

retryrcdetection

J
JCMOD@SOTI
4 years ago

Hi Both,

To add to this topic, you could automate the execution of the script in order to fix this type of issue. Typically the Supported API row on an affected device will reflect "RC Error". As a result of that, you could set up a profile with Task Scheduler to execute the fix along with the Filter Criteria feature. See the below as reference:

Note - Ensure within Task Scheduler you set it to execute once.

Regards,

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