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Hi, I am running into an issue regarding downloading files/pdfs from our Sharepoint environment. When i press on the pdf, i get a message saying "Downloading..." which then changes to "Download Failed" Under my profile that is assigned to the device i have configured the download location and have not disabled downloading of files The Soti Surf build i am using is 15.0.0.1. Any insight on this would be great as this for critical usage edit: Downloading works from within Chrome
I have been driving myself crazy trying to find the root cause of this. The MobiControl agent on our TC8000 scanners are constantly disconnecting and reconnecting. The worst part of it is that eventually it will cause the scanners to completely lock up and they have to be force rebooted. The workaround right now is to disable the MobiControl agent on the scanners (force close the app) which will prevent them from locking up, but obviously the downside is that I can't remotely manage them while the agent isn't running. I have tried disabling Doze mode, disabling Bluetooth, GPS, etc. and nothing seems to work. I even went as far as reinstalling SOTI and completely rebuilding the SOTI database as I thought maybe the database got corrupted somehow, but it didn't change anything. Our wireless network in the building is rock solid so I know that is not what is causing the agent to crash. Does anyone have any other ideas that I can try? As you can see from the logs of this particular scanner it was constantly disconnecting (all day) until finally at 4:46 PM the scanner froze and I had to force a reboot. This happens a lot on scanners that are connected to SOTI.
Hi, I've been trying to lockdown a TC57 Zebra scanner to just launch chrome without displaying a URL bar. The issue is i cannot use Soti Surf as the website we are accesssing only supports Google Chrome. IS there any way to achieve this?
Is there a way to update the OS on a device? I have pushed the OS over in a .zip file but I can't find a way to initiate the installation of the new OS. This device is in Android Enterprise mode and isn't a Zebra device.
Hello, We have a Lock Down created, and one of the items we allow access to is Notifications. In the lock down profile we use the text: action://net.soti.mobicontrol.VIEW_NOTIFICATIONS. This previously allowed users to view the notifications on the device, as though we had a notification 'app'. However we recently have upgraded our devices, they are now Samsung Galaxy A50 devices using Android 9 (we were using a much lower android version). Currently if a notification is received, they present at the top of the screen an in the drop down bar, the notification icon within the lock down also present a red circle with the number of notifications received. However when the user selects the notification icon - the notifications do not present. Instead a screen just reads: "Currently using Native Notifications (recommended for Android P+). I have tried a couple other lines of text including: Launch://net.soti.mobicontrol.VIEW_NOTIFICATIONS Launch://com.android.settings/.Settings$NotificationStationActivity Action://com.android.settings/.Settings$NotificationStationActivity Is there anything else I can try to allow the user to see the Notifications when they enter 'app'? I have attached some photos to try and show the problem I am having. Thanks, Natalie
Hello I've done a bit of searching on the forums, but haven't been able to find an answer to my question. Forgive me if this has been asked before. We manage a large number of Zebra TC51 devices for one of our clients. These devices are frequently assigned a new device name from the MobiControl WebConsole. We have had situations in the past where we would need to retrieve the previous device name after a new name has already been assigned. Is it possible to retrieve the previous device name from a device? Any help you could provide would be appreciated.
We're uploading log files from an application across multiple devices. When enrolling the devices, we used the serial number to name them. When uploading the file to a shared repository using a file sync rule, I can only get the folders to be named the Device ID (IMEI) Can anyone suggest another option for me to try or is this not possible.
Hi, Since https://developer.zebra.com/community/home/blog/2017/11/06/access-zebra-lifeguard-patch-version-in-soti-mobicontrol does not show the screenshots anymore because they are not available anymore, I am looking for someone who could show me how to set up the custom data rule to extract the PATCH_VERSION out of the patchver.ini file created by GetPatchVer.apk
Hello, I set up a test environment with version 15.0.1.1181, but when i try to create an Add Rule for Android devices, it gives me an error saying: I wonder what this means, and how i can resolve that error? Thank you,
We're just starting to work with Android Enterprise, have our first few devices enrolled. First on the block is a TC75x (Android 8) Android Enterprise - setup with Work Profile (DO) In setup/testing mode right now. Successfully deployed our application with a new profile/package, it shows up as installed, and runs, but there is an enforcement by (Work) MobiControl agent to remove it, the agent pops up with a Pending Action - Application Uninstallation is required. I've gone over settings, ran a few searches and haven't seen this specific behavior. Was hoping we could continue to use packages/profiles to manage the application until we get more DA devices moved over in the future and finally get the app setup in the managed google playstore. I've tried: Whitelisting it's container with appcontrol -w io.cordova.thenameofourapp Used afw set permissions to grant permissions, as well as prevent uninstall. Checked the google admin console, can't manage the device management>app management from there due to it being managed by third party EMM provider. The ball is rolling to get our app on the managed google playstore. Should have the app signed rebuilt soon, so I can toss it in the Google play console - private apps. Hopefully it's something small & silly. Anybody else run into this? Thank you!
Hello, We are having issues configuring EHS on a TC52, running Android Pie and build 02-11-01.00-PG-U06 (with update 06), using MobiControl. TC52 are Android Enterprise enrolled using the afw#mobicontrol. It seem that somewhere access to the /Enterprise/usr folder is blocked when MobiControl is used. Settings made in enterpsiehomescreen.xml and wallpaper are not imported like on versions before Android Pie It is not possible to make an export (when APK is installed through MobiControl), see screenshots below: We have pushed a logo and enterprisehomescreen.xml to the /enterprise/usr folder, but when accessing the files using the file browser on the device, the file logo.png cannot be opened.In example below the files are put in the root of the device, where the preview of the png file is there and wallpaper will open like it should. Screenshots below are from the /enterprise/usr folder, where the preview of the png file is not there and the wallpaper cannot be opened. Also files cannot be copied from and to /enterprise/usr folder: If we don’t connect the device to MobiControl and we install EHS manually it works fine, so is probably related to some permission setting in MobiControl. Does any one has any idea what can be the problem?
Hi Devices have been successfully setup. When i try to open my driver mobile courier application it says ( 'This app cant be unpinned' and doesn't open the application ). Vincent
Hi. I want to add wifi band name (2.4GHz or 5GHz) on lockdown screen. Is there a macro I can use for this?
Hello, My question would seem to be kind of stupid, but i would like to have a full list of features and functions available in Soti MobiControl solution for managing Android smartphones. I searched the whole internet but i only find four to five points... Thank you in advance.. Regards
Hello, Our devices are organized in different groups, and we are using only one Add device rule. The authentication method of the users is based on Active Directory groups. I thought if i create different or additional Add device group (based on different AD group) the device would enroll in a different MC device group, but once i enter a user from that new group, i receive authentication error, as if the default add device rule is blocking all other rules. I don't know, if i can achieve was described above in MobiControl or not. I precise, we have SOTI MobiControl version 13.2 with Generic Android agents installed. Thank you,
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