No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
With android 11 on Samsung Galaxy Tab 3 units an app that we previously used to auto answer and to auto turn on speaker phone no longer works in turning on speaker phone. I haven't been able to find any functioning replacements to performs this, including bixby routines. Is there a soltuion to this issue using scripts or profiles? I can't find anything in work managed profiles.
I have a profile with a package that executes certain scripts, installs an apk, and the last post install script is "reset /delay 5". That last step always executes for sure as the device reboots, but the profile never shows as "Installed" in the device details pane, only "Pending Install". The package that contains the reset command always shows as "Downloaded" and I receive an error when I try to Force Package Reinstallation. It's like the device reboots and the package never reports as complete/installed. How can I reboot the device as the last step of a package/profile and get it to update properly?
Good Morning - We got the compliance policy figured out but now what I am seeing is devices will go into a non-compliant state and device unmanaged (named) in Azure even though the SOTI never sent the message to Azure that the device is non-compliant. The only thing I am seeing in device agent log is this: 2022-05-07 15:27:35.774|pool-3-thread-4|E|DO|[net.soti.mobicontrol.conditionalaccess.h] Begin heartbeat|2022-05-07 15:27:36.912|pool-3-thread-4|E|DO|[net.soti.mobicontrol.conditionalaccess.h] Failed to update registration status, clearing saved info|com.microsoft.identity.client.exception.MsalClientException: Connection is not available to refresh token because power optimization is enabled. And the device is in doze mode or the app is standby at com.microsoft.identity.client.internal.controllers.MsalExceptionAdapter.msalExceptionFromBaseException(SourceFile:51) at com.microsoft.identity.client.SingleAccountPublicClientApplication$3.onError(SourceFile:350) at com.microsoft.identity.client.SingleAccountPublicClientApplication$3.onError(SourceFile:336) at com.microsoft.identity.common.internal.controllers.CommandDispatcher.commandCallbackOnError(SourceFile:447) at com.microsoft.identity.common.internal.controllers.CommandDispatcher.access$800(SourceFile:82) at com.microsoft.identity.common.internal.controllers.CommandDispatcher$3.run(SourceFile:429) at android.os.Handler.handleCallback(Handler.java:938) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loopOnce(Looper.java:226) at android.os.Looper.loop(Looper.java:313) at android.app.ActivityThread.main(ActivityThread.java:8641) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:567) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1133)Caused by: com.microsoft.identity.common.exception.ClientException: Connection is not available to refresh token because power optimization is enabled. And the device is in doze mode or the app is standby at com.microsoft.identity.common.internal.result.MsalBrokerResultAdapter.getBaseExceptionFromExceptionType(SourceFile:294) at com.microsoft.identity.common.internal.result.MsalBrokerResultAdapter.getBaseExceptionFromBundle(SourceFile:193) at com.microsoft.identity.common.internal.result.MsalBrokerResultAdapter.getAcquireTokenResultFromResultBundle(SourceFile:548) at com.microsoft.identity.common.internal.controllers.BrokerMsalController$2.extractResultBundle(SourceFile:402) at com.microsoft.identity.common.internal.controllers.BrokerMsalController$2.extractResultBundle(SourceFile:378) at com.microsoft.identity.common.internal.controllers.BrokerOperationExecutor.performStrategy(SourceFile:206) at com.microsoft.identity.common.internal.controllers.BrokerOperationExecutor.execute(SourceFile:129) at com.microsoft.identity.common.internal.controllers.BrokerMsalController.acquireTokenSilent(SourceFile:377) at com.microsoft.identity.common.internal.commands.SilentTokenCommand.execute(SourceFile:76) at com.microsoft.identity.common.internal.commands.SilentTokenCommand.execute(SourceFile:42) at com.microsoft.identity.common.internal.controllers.CommandDispatcher.executeCommand(SourceFile:381) at com.microsoft.identity.common.internal.controllers.CommandDispatcher.access$000(SourceFile:82) at com.microsoft.identity.common.internal.controllers.CommandDispatcher$1.run(SourceFile:256) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) at java.lang.Thread.run(Thread.java:920) And he does not have Doze active.
Hello , I want to know if SOTI MOBICONTROL is compatible with MSSQL 2019PS : our SOTI version is 14.4.8.1043 Thanks in advance.
I am looking to lock down some Samsung Tab A8 tablets to be used for training. Basically user will click a link and log into DayforceHCM do their training, then click home. I need the browser session to be disposed of so that it doesn't remember that someone is logged in (basically start new session ask for credentials etc.) THis is important because payroll information could be exposed etc. I have been unsuccessful getting this to work, anyone have suggestions?
I am currently running SOTI console 15.4.3.1012 and need to update a number of Samsung devices (SM-T575, SM-T545, SM-A515F and SM-T505N) to the latest build of Android 11. I have the devices configured to automatically download the updates through developer options but I need to find a way to install the downloaded update without having to remote onto each device individually, exit the lockdown kiosk screen and manually install the update. Is there a function within SOTI either a script or profile configuration that would allow me to install the updates in bulk?
Hello, I am using Certify the Web, a GUI tool for automatically renewing SSL certificates for free via Let's Encrypt. This is working great and it creates new SSL certificates in my Certificate Store on my Windows Server like clockwork (because of scheduled tasks). Certify The Web My only complaint is that while I can automate the renewal, I cannot automate the certificate bindings to update in the MobiControl Administration Utility under "Certificates." Is there an API call or command line utility we can use? Thanks
Hello, I have some Samsung tablets in Kiosk mode that I deploy Microsoft Word and Excel via the Managed Google Play Store.When trying to open a document that lives on the tablet (/sdcard/Documents/) for the first time, Word or Excel shows a prompt "To browse Office files, photos, and media, you'll need to allow access to all files in Settings" Not Now | Go to Settings When I press Go to Settings from within a Kiosk screen, Kiosk blocks the settings page to enable Access to all files for Word / Excel. Exiting Kiosk does allow me to enable the permissions, however a user would not be able to grant those permissions from Kiosk mode if Kiosk is blocking the prompt. I did a bit of research for granting the permissions using a Legacy script, but have not been successful. I have tried these, but none of them granted the permission to Access all files:afw_set_permission_grant_state com.microsoft.office.word android.permission.WRITE_EXTERNAL_STORAGE allowafw_set_permission_grant_state com.microsoft.office.word android.permission.READ_EXTERNAL_STORAGE allowafw_set_permission_grant_state com.microsoft.office.word android.permission.MANAGE_EXTERNAL_STORAGE allow Device: Samsung Tab A7 LiteAndroid 11SOTI MobiControl Agent version 15.1.5 1049SOTI MobiControl Console version 15.3 Any ideas would be greatly appreciated. Thank you.
Greetings, How can I determ what network restriction is making the install of a plugin fail? This is what i see in the DS logs: 2022-05-02 08:35:42,016 (0x00000fb8) [DEBUG] SetUpAutoInstallOrUpdatePlugIn: Device (f375db664e6b05010b90f1ad2d3f5ea3) will atempt to install plugIn (FileId: 755) automatically2022-05-02 08:35:42,016 (0x00000fb8) [DEBUG] CNetworkRestrictor: LAN not allowed (00000010 - 0000000C)2022-05-02 08:35:42,016 (0x00000fb8) [INFO ] InstallOrUpdatePlugin: Plugin for Device f375db664e6b05010b90f1ad2d3f5ea3 is not allowed to install due to network restrictions2022-05-02 08:35:42,016 (0x0000225c) [DEBUG] <150> Comm.Client.3292 [f375db664e6b0501e2739d2d2d436ca3]: Received message: "FileInfoMsg":{},"FileInfoMsg":{"FileName":"|SDCARD|/Download/\NTP_Setting_CC6000.xml","FileSize":0,"FreeDiskSpace":0,},"Message":{"TimeStamp":"2/05/2022 6:35:42",}2022-05-02 08:35:42,016 (0x00001eec) [DEBUG] FileInterrogator: {f375db664e6b0501e2739d2d2d436ca3} rc={0}, m_bSyncFile={1}2022-05-02 08:35:42,016 (0x00001eec) [DEBUG] [ 69] Comm.Client.3292 [f375db664e6b0501e2739d2d2d436ca3]: SendFileAsync(%%SDCARD%%/Download/\NTP_Setting_CC6000.xml): Continue from 02022-05-02 08:35:42,016 (0x00001eec) [DEBUG] [ 69] Comm.Client.3292 [f375db664e6b0501e2739d2d2d436ca3]: SendFileAsync(%%SDCARD%%/Download/\NTP_Setting_CC6000.xml): Send cached file block 0: byte[488], ACK request True, 0 bytes pending2022-05-02 08:35:42,016 (0x00001eec) [DEBUG] [ 69] Comm.Client.3292 [f375db664e6b0501e2739d2d2d436ca3]: startTransfer(%%sdcard%%/download/\ntp_setting_cc6000.xml): Exit transfer loop2022-05-02 08:35:42,016 (0x00001eec) [DEBUG] [ 69] Comm.Client.3292 [f375db664e6b0501e2739d2d2d436ca3]: startTransfer(): end rc=False2022-05-02 08:35:42,016 (0x00000fb8) [DEBUG] AgentPayloadGenerator::PushDataCollectionRule, dataCollectionRules.empty():1, pJobMsg->RunDataCollection=1, DeviceId=f375db664e6b05010b90f1ad2d3f5ea32022-05-02 08:35:42,016 (0x00000fb8) [DEBUG] PushFileSync for device 'f375db664e6b05010b90f1ad2d3f5ea3'2022-05-02 08:35:42,016 (0x00000fb8) [DEBUG] SendGeneralRequestToAndroidPlus for device 'f375db664e6b05010b90f1ad2d3f5ea3'2022-05-02 08:35:42,016 (0x00000fb8) [DEBUG] PushContentFilesSync for device 'f375db664e6b05010b90f1ad2d3f5ea3'2022-05-02 08:35:42,016 (0x00000fb8) [DEBUG] [179] Comm.Client.3911 [f375db664e6b05010b90f1ad2d3f5ea3]: Send message: "ContentInfoMsg":{"Result":"NoError","Files":"ContentItemInfo[0]","ContentInfoType":"Last",},"Message":{"TimeStamp":"2/05/2022 6:35:42",}2022-05-02 08:35:42,032 (0x0000225c) [DEBUG] <150> Comm.Client.3911 [f375db664e6b05010b90f1ad2d3f5ea3]: Received message: "ContentInfoMsg":{},"ContentInfoMsg":{"Result":"NoError","Files":"ContentItemInfo[0]","ContentInfoType":"Last",},"Message":{"TimeStamp":"2/05/2022 6:35:42",}2022-05-02 08:35:42,032 (0x00000fb8) [DEBUG] PushPackagesConfiguration for device 'f375db664e6b05010b90f1ad2d3f5ea3'2022-05-02 08:35:42,032 (0x00000fb8) [DEBUG] End of ProcessAndroidClassicAndEnterpriseJobs for device 'f375db664e6b05010b90f1ad2d3f5ea3'2022-05-02 08:35:42,032 (0x00000fb8) [DEBUG] [179] Comm.Client.3911 [f375db664e6b05010b90f1ad2d3f5ea3]: SendScript: process_jobs end2022-05-02 08:35:42,032 (0x00000fb8) [DEBUG] [179] Comm.Client.3911 [f375db664e6b05010b90f1ad2d3f5ea3]: Send message: "DeviceScriptMsg":{},"Message":{"TimeStamp":"2/05/2022 6:35:42",}2022-05-02 08:35:42,032 (0x00000fb8) [INFO ] [179] Comm.Client.3911 [f375db664e6b05010b90f1ad2d3f5ea3]: ProcessJobs: Device f375db664e6b05010b90f1ad2d3f5ea3 check-in finished in 1766 ms.
Hi all, Is it possible to change the image in the shared device login screen?
Hi, we want to create an automatism, who switch the adminmode from on to off. Like: _adminmode on / _adminmode off We want to send an intent to the mobicontrol app, with data contains the commands. My idea is like: intent:#Intent;action=net.soti.mobicontrol.xxxxx extraKeyValuePair="commandtoexecute" Or in this case, is there a way to switch the adminmode from an other app on the device? Thanks a lot for help
I am using the web filter to block websites on chrome. It is working fine on version 99 and 100. 101 was released today and one of my test devices updated to 101 and the web filtering seems to be allowing everything through. Will web filtering still be supported?
I am using a web filter to filter out certain websites on chrome for our enterprise managed devices. Is there a way to set a home page so when the user opens up chrome it always redirects them to the same website we want to set as our home page? currently I am able to block and allow the websites but need a way to set the homepage rather than having it to do it manually in chrome for each device
Hello, One of my projects uses Samsung tablets. I need to configure certificates with a SOTI profile. A configuration with a SOTI certificates imposes an password for screen lock. Is it possible to bypass this requirement ? For example ZEBRA bypasses this obligation. For information I use a Samsung Active PRO tablet Android version : 11Agent Version : AE 15.1.2.1075Console Version : 15.4
Hi cqsdfsdf I have a couple of Samsung galaxy tab tablets in our SOTI All with a diff OS version on: 7 & 8.1.0 and 11 I'm facing problems on the tablets with OS 7 & 8.1.0 even tho i'm not sure if the OS is the problem here. All tablets have the same packages/profiles installed. On the tablets with OS 7 & 8.1.0 i'm not able to swipe down to see any notifications when the tablets are in lockdown mode. Here are our lockdown settings;
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
