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Hello, I was told from SOTI Support to open a new thread here, so that the question can be forwarded to SOTI product management. Basically, I need a SOC 2 type 2 Report regarding our SOTI Cloud Instance. It is planned that a customer will integrate their devices into our Instance, and the customer asks for that Report in order to finish their Security Assessment. The issue is somewhat urgent, so I hope for a quick turnaround. Thank you very much in advance!
We have some data hosted on GCP (Google cloud) and a API is published for the same. Can SOTI get that data and create a alert for all the devices in that network? If you can you please guide me to any samples or a documentation on the same. I am using Soti Cloud (version. 15.2.3.1033)
I am using a Honeywell CT60 with Android 11 with MobiControl 15.4.2.1020.Supported APIs: RC Virtual Display, Work Managed Device, Advanced Android Plus 1.18, 1402 The latest version of Wavelink Velocity is installed, together with VelocityFileAssistant to have a workaround of the Android 11+ restriction to access /sdcard/Android/data/ folders.This tool will copy files from the /sdcard/com.wavelink.velocity folder to the /sdcard/Android/data/com.wavelink.velocity/files folder.Now, this tool requires external storage permissions which can succesfully set over ADB as follows: adb shell appops set --uid com.wavelink.velocityfileassistant READ_EXTERNAL_STORAGE allowadb shell appops set --uid com.wavelink.velocityfileassistant WRITE_EXTERNAL_STORAGE allowadb shell appops set --uid com.wavelink.velocityfileassistant MANAGE_EXTERNAL_STORAGE allow However, when using the following legacy script, the permissions are not as expected, and a user does still need to move a slider to grant permissions in the Velocity File Assistent when started for the first time. afw_set_permission_grant_state com.wavelink.velocityfileassistant android.permission.READ_EXTERNAL_STORAGE allowafw_set_permission_grant_state com.wavelink.velocityfileassistant android.permission.WRITE_EXTERNAL_STORAGE allowafw_set_permission_grant_state com.wavelink.velocityfileassistant android.permission.MANAGE_EXTERNAL_STORAGE allow What am I missing here? Regards,Henk
Soti device licenses are expensive as we all know, and to limit the needed amount in our environment, we're tracking the "Agent Check-In time" and pulling devices from production that are not being used. However, an online device hooked on usb power that no one is using, will not be caught by monitoring the agent check-in time. Is there a way to track/monitor some custom data like, touch screen used X times, power button clicked X times, specific app openend X times the last X days? Or does anyone have a better idea? My environment:Android devices running Android Enterprise profiles.½ of my devices are used in warehouses meaning tracking the gps for activity wont give the data I need.Thanks in advance.
Hi, As the SOTI 14 end of life is near, we decided to initiate the process of upgrading our server. But first step (upgrade from Windows Server 2012 R2 to Windows Server 2016) resulted in non-working environment, and we were forced to restore our backup. The errors after server OS upgrade were following: We decided to clone our server, in order to test the whole upgrade (Server OS upgrade, SQL upgrade to 2016, and finally MobiControl update to version 15), but again after the first step we are receiving error. It is only one error this time: Please, advice how to proceed!
We have an alerting app on the Samsung SM-G525F devices, which displays the message: "Please allow novalert to break the 'Do Not Disturb' mode" Does someone know how I can I set this permission by scripting on the devices?
I have TC52x devices running Android 10 that are utilizing a custom Lockdown screen. I have a request to add a new link on the lockdown screen to an ordering website (not app) and it requires a new datawedge configuration. I've noticed the lockdown opens the website in what I'm guessing is a proprietary Mobi browser. Does anyone know the mobi browser app name so I can add it to 'associated app' in my datawedge profile?
Hello dear Soti Team, We are currently still optimising our installations for the Honeywell CT60 with Android Enterprise. We have two things that we currently have to do manually on each device and I wanted to ask if we could somehow automate them. The users don't like the standard Honeywell Enhanced Keyboard very much and prefer to use the Gboard keyboard, it's not clear why.We therefore have to deactivate the Honeywell keyboard in the settings on the device which will enable the GboardCan we automate this? And probably the harder part:We have created a custom attribute in Mobicontrol.There we maintain the so-called ME number, which is a number that is needed for registration within a software.At the same time, it is part of the PIN code of the device.To not confuse the users, we will display this number as a lockscreen message on the device.Each device has its own number, which we maintain both on the device and in the web console. Is there a possibility that we only have to maintain the web console and the device gets the information from the custon attribute and somehow inserts it into the lockscreen message? Thanks a lot and have a nice weekend Maik
Hi, Is there a way to achieve this goal?
We are experiencing a but of a challenge. Basically it's a deployment with mc3300r. They are using remote desktop access via the Android App. However the soft-keyboard is removed by stagenow, because this will fill out the majority of their screen whenever the click a cell. Problem: They can't scan on the device because when we remove the keyboard, then Keystroke output from Datawedge wont work. Can we: 1) Configure Datawedge to send data via intents to the remote desktop application. 2) Can we maybe remote the google virtual keyboard and install Enterprise Keyboard instead and continue using keystroke output for scanning? - It is important that Enterprise Keyboard will remain suppressed also when hitting cells in the remote desktop app, until activated by a hw-button etc. Any suggestions are much appreciated:-)
Hello.. I'm trying to see if this is possible. We would like for users to log in (from the device using shared-device://# ) through our Azure idp, which works (though with some extra annoying steps).. but we would like to pass this authentication to other apps on the device. Some are webapps accessed through Chrome, some are thick apps on the phone, but all are authenticated through Azure. I know in ios we can do this through MS Authenticator SSO extension, but I'm not seeing that as an option for Android.
I see in the profiles tab there's an option to export the profiles list as a .csv file but how can I download the .cp file for MobiControlStage?
Hello, when will Windows Server 2022 be supported to install MobiControl onto it ? technicaly MobiControl can be installed without problems on Windows Server 2022, have already tried it. Martin
I am using a cloud mobicontrol server to manage Samsung Android tablets. This has been working fine enrolling tablets until today. I have just tried to enroll 3x Samsung Galaxy Tab Active 3 tablets of the type we have used before. The enrollment process seems to go ok, app deployment rules kick in and apps deploy, but the device sticks on "Device Activation Pending - Activating License with Samsung please wait..."Because it is stuck on that the device doesn't accept profiles (they are assigned but in pending install state). There are no errors in the Mobicontrol logs, and nothing obvious in any of the log messages. Any ideas what to try/check?
Hi, I've got a query and could someone please advise whether it's possible to achieve. First of all required details: Mobi Control 15.4 Agent version 14.5 or higher Android Enterprise At one of our sites we're having issue with cellular signal inside the building, which is affecting devices (Samsung A02, A03 and Moto G6) but we've got there Wi-Fi available, hence I've created new profile (currently I'm testing it with Samsung A02 device) and added Wi-Fi network (screen shots from settings attached). Ideally I'd like these devices to connect to Wi-Fi while they are inside the building, then once driver leave the building switch to cellular and then once driver come back and enter the building switch again on Wi-Fi. During my testing I've applied new profile on my test Sam A02 device (Doze mode is disabled within the profile) and when I've switch off mobile data, the device is keeping connection to that Wi-Fi, however, when I reboot the device it is not automatically connecting to Wi-Fi on start up (even if settings on the device for this Wi-Fi are set to Auto reconnect). What I have spotted that is when I've changed Wi-Fi settings on the device (Advanced/Metered network) from Detect automatically to Treat as unmetered, my test device is automatically connecting to this Wi-Fi after reboot. Could you please help on 2 below queries: - are there any settings within profile to force device to treat that Wi-Fi as unmetered - or is it possible to make changes on the device for Wi-Fi from detect automatically to treat as unmetered using script? If yes, would you please point me in the right direction how this script should looks like? Kind regards, Norbert
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