No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
We have several Zebra TC57s running Android 11 w/Enterprise ManagementWhen in Kiosk Lockdown Type Native everything works as desired but we lose access to the Recent Button.We were told to switch to Activity Suppression to gain access to the 'Recent Button' in Kiosk mode.After switching to Activity Suppression, Apps on the home screen will not launch, when clicking the icon, after rebooting or powering the unit off and on.If we revoke the Kiosk mode and assign it, or just restart kiosk mode with a script, we are able to click on the App icon and it will open. Everything will remain functional until the unit is rebooted or powered off and on.We need the 'Recent Button' to kill apps and I've read there is some issues between Zebra/Soti/Android Enterprise when trying to script this functionality in Native mode.Thoughts?
Good afternoon, we have managed teams in Android Enterprise, being in the field the settings / configuration are blocked, when configuring a screen lock and restarting or turning off the equipment, the android system no longer loads, in some cases the screen flashes and it cycles the restart and in others it throws the unstable system pop-up window and it has to be restarted from the factory, the computers no longer recover until they are formatted. Console version 15.3.1.1151 Do you have any solution or similar cases? Greetings.
Hi everyone, Is there any way to enable GNSS from Samsung device (maybe from feature control or through Script) ? My device is SM-A105G (Android 10) and using AE Work Managed enrollment. SOTI version 15.2.3.1033 I tried Location Accuracy - High Accuracy but turnout it doesn't activate GNSS. Thanks & regards, Randy Saputra
Hi @all, we are running the latest Mobicontrol Version (15.4.1.4828) and the latest Agent Version on the TC8000 (15.0.0.1110). When we start to enable the Administrator Mode on Remote View then we get the error: error message received from device (Internal storage decryption not supported)" in the logs and administrator mode will not be enabled. Enabling User Mode is working. Many thanks
Enrollment ID generated SOTI installed on Android device - Honeywell CN80 Enter the registration key Spins and spins and then says can't connect to server. If I retry then i get an error about an invalid certificate. I'm hoping i'm not the first to see this ......thanks !!
HelloWe update one of our zebra tc57 devices to android 11 from 8.1. We have bluetooth shortcut on lockdown screen for BT pairing. But since upgrade we can't find correct activity link with identify activity script. it gives us a general link com.android.settings/.SubSettings .How could we use identify activity on zebra device with android 11 to find correct activity?Mobicontrol: 15.4.1.4828 Agent Version 15.0.0.1110
Hi community, I'm using SOTI Surf on TC57X with Android Enterprise. (SOTI MobiControl 15.3.2.1072) When i open the camera dialog via Surf i've to choose between Camera and Data. When i use Chrome the Camera App opens automatically. Is there any way to configure this?
I have a profile that keeps coming up with error "failed to install, because all of its payloads cannot be installed." Inside the profile is a package containing an APK "Auto Answer and Callback" and two .vcf files. There is no other configurations attached to this profile. The package is set for OS versions 2.0-11.0. The devices are running Android 11 out of the box. We have previously had no issues delivering this profile onto Panasonic FZL1 devices. The APK installs correctly but the files do not.
Hi all, we have updatet all our TC77 to agent 15.1.1 now all 8000 TC77 got an error message that mobicontrol has been stopped... "close or wait" if i choice wait the error message pops up after a couple of minutes. for our employees it's not possible to work with this error message. i have already opend an tickt. but maybe someone of you have an idea and an fast solution . btw. rollback is not possible. device is zebra TC77 with android 8.1 thx in advance mark
Hi, does anyone know if it's possible to grant ACTION_MANAGE_OVERLAY_PERMISSION (which is i think not a permission but a setting: "Settings.ACTION_MANAGE_OVERLAY_PERMISSION") Accessibility to a specified app (package name) via script? I don't have an idea how to do this maybe via writeprivateprofstring or sendintent. Android 10/11 and Mobicontrol 15.4.1
Hi All, We are currently setting up 90 ipads and joining them through MDM. We have setup around 4x and then suddenly one of the ipads give the following error: "Profile installation Failed The SCEP server returned an invalid response." We cannot solve this by restarting the ipad, not many actions to perform really. Meanwhile, other ipads configured before and after this problematic ipad have no such problem... Can anyone suggest a solution on how to resolve this? Thank you.
Hello, As most of you will know, devices running on Android 11 or higher are protecting sensitive information like the IMEI and serial number from external applications. MobiControl however seems perfectly able to show such information, even on a consumer Samsung device. We provide an application for truck drivers, to be able to show them where to go and what to do and so forth. Our application is not able to show the IMEI or serial number of the device it is working on, starting from Android 11. Even though we are managing that very same device in MobiControl. If a truck driver runs into issues with his device, he calls us. In prior Android versions we used to be able to check which device he is using in our own software but starting from Android 11, we can't. We now have to ask them which device they're using, before being able to help them using MobiControl. Is there a way for MobiControl to give our own application permission to check IMEI or SN? Or the other way around, is there a way for our own application to ask MobiControl for the IMEI, SN or the MobiControl device name for instance? Kind regards,Theun Schellekens p.s. These devices are all fully managed, only used in kiosk mode and for work applications.
We're currently using MobiControl v15.4.1. Devices are AE enrolled. We have a couple TC57's that are on Android v11 that we'd like to bring back down to v8.1. In the past, we've been able to use the "install_system_update" to push OSUpdates to devices (worked with downgrades as well), but now we receive a "failed to install" error on the device: and the RX logs show this error: OSUService: Can't perform update package: This API has been deprecated for OS downgrade. Kindly use new API (DOWNGRADE_PACKAGE) to enable downgrade (CODE:1103) Is there a way to call the "downgrade_package" via Mobi (com.symbol.intent.action.DOWNGRADE_PACKAGE)? Thanks! -Aaron
Hi, I am trying to brainstorm a solution to be able to get the application version of our custom application stored as a column within MobiControl. We have many app versions deployed in the field depending on customer type etc and being able to easily see this in a column would help tremendously. I would think this is somewhat doable, since Mobi certainly knows the versions of apps installed. I have looked through Custom Data, etc but I don't see a way I can do this at the moment without a text/ini file available. Our development team could look at changing our application to write version number to a text file, but getting a new version deployed to 3000+ devices is cumbersome as a fix. Not to mention that our app can't be updated while in use, so app updating is a nightmare at times for scheduling when devices are not in use all around the country in vehicles. That's a different soap box. Does anyone know of a way to have a column show a specific app version without grabbing from txt/ini file?
Hello We're trying to modify the native Android Settings with Agent version 15.1.0 Build 1045 and the device is an Ascom Myco 3. Is there any possiblity to modify settings like showing the battery percentage in the status bar etc. Or is there an alternative doing this with a script? Thanks for answers!
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
