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We purchased a block of licenses when we first started using SOTI and then have added additional licenses but cannot see if all licenses are available. Is there somewhere to see the total number of licenses available?
Hi All, Accidentally deleted my original post when trying to post a fix... so apologies to all that was following my other post Quick Background Since upgrading MobiControl to v15.4 we notice an issue with direct downloading the agent when trying to enroll a device. We would constantly get the following error when we hit the download button on the mobile device when enrolling and it would fail This is a fix for that issue that worked for me. So use this at your own risk. I will summarise the fix, so if you need a bit more info let me know as it can get technical For this fix, you will need to be able to access and edit your SQL database for MobiControl
Hello, Is there a way to set and idle time out for a shared device? So if the user doesn't push a button on the device in lets say 30 minutes, can we have the device auto logout of shared device mode?
The MC930B don't have an ESC key on the pad. Was is the substitute for it?
Hi everyone , Got a few question for all of you, hopping someone will have a better idea that the one I had. Ok so, here's the situation, we own around 180 Memor10 at the moment , 2 for each shop we own. At first we managed to seperate things the way we used to do before as ; - 3 Groups ; Production , Development , Testing- One Sub groups for each shops we own. Got a relocating rules that force device to correctly assigne to the correct store based on their IP Adress. Here's the problem... we need sometime to make some test over new app we release, so I assign the new / test version to DEV / Test Profile (wich are assign to group of same name) and manually move sub-group to the parent one. Doing this I Loose my relocating rule everytime and it take lot of time to make thing clear and straight again. Lately ..I found about Custom attributes, wich seem to be a new way to work for that... as I could just put everyone in the same groupe, and create virtual group based only on this custom Attribute. My problem is...is there a way to "massively" change or reset those custom attributes? I mean...everyone could have "PROD" attribute by default...change it to "TEST" for a while, that way profile would update correctly. But then I would neeed to reset everything back after testing is done. Sometime it's one shop...sometimes got to do it on 40... That's why i'm here today...hoping maybe someone already had this kind of situation and found a way to work that may suits us too. Thanks in advance.
I've browsed and searched the community forum all day and still seem to be stuck. What was the recommended configuration for cloud SOTI MobiControl to allow SMTP to work with Office 365? I too am using smtp.office365.com port: 587 In SOTI Mobicontrol my options are: * Use SSL; (Yes or No) * Authentication Type: Anonymous Basic NTLM Digest Kerberos negotiate It seems like the best practice with Microsoft is using Authentication type STARTTLS, which isn't an option. Any input would be greatly appreciated.
So i have 3 offline servers and i wanted to delete them so as per of Soti they said you have to stop the Managment Service in the server so you can delete them, but if i stop the service i cant access the web counsel to login, so how can i delete it or is there any local link and where can i find it ? Soti Ver. 14.2
I need to know what the JSON script should look like for the Samsung KME profile to enroll devices with zero touch. I've tried a couple of things to no avail. Can you please show what the script would look like? {"enrollmentId":"xxxxxxxx"} Is that all it should be?
Our customer has initiated of SOTI risk assessment of SOTI Mobicontrol console. One of the questions asked. 1. Whether customer applications (In house application) will saved any application data/stored password/logs? It would be great if someone reply back to my clarification. 2. Primary and secondary: Where its located? Need details of primary and redundant availabilities as just information. Instance: Cloud Instance Mobiles/TABS: SOTI Mobicontrol SOTI Instance Version: 14.3.4.1087
Over the past week or so we've been running into new MGPA error occasionally when attempting to force update managed apps remotely. The error says 'Please open my apps to establish a connection with the server.'. The MGPA binding appears to be fine and we've even force reinstalled the Managed Google Play Configuration profile, but continue to get the error. Has anyone else been seeing this error? Is this a bug? Do we need to have SOTI do something on the backend of our cloud instance to re-establish the MGPA account binding? Or is there some other way to get past this error to force the update on devices that are having this issue? Looking forward to hearing back from the group.
I would like to download the latest 14 agent but I can't using the soti.net or other websites suggested earlier. We are on 14.1 and I have tried the newest version 15.1 but there are some bugs I am not comfortable with in the Webconsole (APIs aren't reporting currectly, etc). 2nd question is the easiest upgrade path for the agents either on Soti WebConsole or Honeywell EP (Honeywell devices of course).
Struggling bad with this. I can't get newly enterprise enrolled Samsung S21's running Android 12 (Has happened on S10s running 11 as well) to work with SOTI Surf consistently. Every time we open SOTI Surf or tap on a link in an Outlook email we see the message 'Your request has been declined for security reasons'. This happens on a majority of devices being enrolled as part of an enterprise binding. Brand new devices factory reset and as soon as Surf is installed it happens. However if we keep resetting the devices sometimes 4 or more times it will eventually work without the errors. It's taken a 15 minute process and made it 4 to 6 hours per device. We did find that if we change the SOTI Surf configuration from Catalog home page to Web home page the startup error message doesn't happen, but the web link in an email from Outlook still causes it. Anyone?
Hello, I have problem with getting remote control on MC930B Android 8.1, agent verion 15.1.0.1045, MobiControl version 15.3.0.6711. Device don't have connection to internet so we instaled MC with GoogleMobiControl1510_1045.apk file, I installed plugin Zebra_Hawkeye_RC_AE_1.6.0.102 using profile in mobicontrol. After all I got only Remote View option and no Remote Control option. Tried different plugins, with no result.
I know this is more for Honeywell but the Thor VM3A is dropping WiFi during provisioning of a clean device. I am able to reboot once, let the process fail as it drops wifi again before it grabs the Soti APK, and then click on manual setup and it finishes provisioning. It is weird as CT60 and CK65 are clean as possible.
On the Honeywell devices it installs all the APIs needed on the Device but Webcontrol is showing: Remote View, Work Managed Device I don't know if it is a major bug as I can still remote into devices. Noticed this before a major deployment of over 50 devices.
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