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hello, we are trying to install the lockdown menu on an samsung tablet with android 11 but i allways get the message "pending action" "please give draw over other apps permission". when i try to set the permission by pressing the message nothing happens. i tried it by script with afw_set_permission_grant_state net.soti.mobicontrol.androidwork net.soti.mobicontrol.permission.SYSTEM_ALERT_WINDOW allow afw_set_permission_grant_state net.soti.mobicontrol.androidwork android.permission.DRAW_OVER_PERMISSION allow no effect. i changed the parameters in the add device rule.... no effect. any idea ? thx mark
Hello, I'm having trouble entering admin mode on most of my devices. I have a lock down profile applied and when I go to enter admin mode, MobiControl with just show a prompt that says "Switching to admin mode" and will never exit. The only way I can get out of lock down mode is by sending commands from the web console. However, I would like to be able to do this from the device, because sometimes I need to make changes on the fly and don't always have a computer with me. Has anyone came across this issue before? If so, how did you fix it? I have listed my MobiControl version and device's information below. MobiControl Version: 15.3.0.6713 Device Information Model: Zebra VC80x Operating System: Android 8.0.1 Build: 02-32-04.00-OG-U20-STD (GMS) MobiControl Agent Version: 14.5.4 Build 1016 (Android Enterprise) Plugin Version: 1.6.0.102 Mode: Work Managed Device (Device Owner) MobiControl has all permissions enabled.
I've been up and down rabbit holes looking for a solution to this issue. We have Android mobile phones with the Soti application for the drivers to use in our company. The drivers also have an Intermec CK70 device they use to scan barcodes. We are looking to get these "pads", as we call them, to connect with the Android phones via mobile hotspot for transmitting data. We have the devices locked down through SOTI so the drivers have no access to settings configurations. We are in need of some way to have the mobile hotspot ALWAYS on (without rooting the devices) but, it seems once the phone is power cycled the hotspot turns off and stays off by default.
Hello, I was looking for information about the campatibility of (Android Enterprise) device agent with Mobicontrol servers. I can't find this in the release notes of agents or Mobicontrol. Is this information available? Are newer client always fully compatible with older Mobicontrol servers? F.e.: When I using Mobicontrol v15.1 and want to upgrade to v15.3, is it good pratice to first update the agents on my clients, so that after the Mobicontrol upgrade the device are compatible with the server? Regards, Mark
Is there a report I can run from within MobiControl, that will tell me what Bluetooth Pairings are on each device? Devices running Android 8 Would like to know if the device has made a pairing and the name of the paired device.
Hi everyone, Currently i deploy around 200 A01 device for my client, and i just found out that after 2 device update to Android 11, we no longer can Remote Control the device (A01 not supported by Knox, only ELM). We can only do Remote View. Since RC is integral feature for my client, is there a proper way to prevent or completely disable Update in Samsung A01 device? Currently i se postpone feature in Profile to prevent update, but the postpone option only can postpone for 60 days. Any help is welcome :) Thanks & regards, Randy Saputra
Android plus devices not generating the logs Agent Version 14.5.0.1011 MC Version: 15.1.4.1020
Good afternoon, I am wondering if it is possible to upgrade one of my test devices to agent 14.4.7 and how I could go about doing so. I recently downloaded SOTI's newest APKs for SURF and Settings manager. I deployed it to a single test device with a test profile first in order to ensure the app will function properly before deploying to our 600+ devices. I noticed that the Settings Manager app is giving me a message that says "Update agent. You need MobiControl Agent 14.4.7 or higher to use this feature." I would like to update my agent on my test device so i can make sure the apps and remote capabilites funtion properly. we are currently on agent 14.1.4.1010. samsung tab a 2017-2020
I have a conflict that I have a tedious workaround to right now that would like to solve with one action. We have a backlog Android 7 devices and now with the new hardware using Android 9. The difference in the camera app is in the package name org.codeaurora.snapcam vs org.codeaurora.snapcamera. Is there a wildcard optioning for the Launch:// package name that would allow me to use either naming of the camera or is the only option here to have a second profile fully setup with that new camera name? I was also interested in the Script File setup, but have found very little in helpful notes. Would be something interesting to be if apilevel is 24/25, use snapcam; if 28, then use snapcamera?
We are taking on a ne group of devices which are currently on Airwatch. The customer does not want to do any interaction with thedevice to enroll Mobi. They want to setup a package on Airwatch and then have teh APK auto install and activate all options required. Basically they don't want the device user to have to be involved in anyway, There are 2 parts to this.1. Creating a package on Airwatch that will install the mobi apk (Samsung ELM). I believe the best way for this may be using the .apk and the .ini. We don't currently have access to or any experience with Airwatch so that is probably not a question for here.2. Have the apk launched from Airwatch and then run through the install process. We can't have any questions from either the os or the app. Using the .ini this should eliminate the need to input the enrolment id. We still have to accept all permissions and run though a lit of settings on the device. Is there any way around this so that the apk will install, pickup what it needs from the ini and just run and activate silently? Can anyone help with either part but really part 2. Please and thank you. EDIT: We are using Android Plus classic, not enterprise.
Hi, I am trying to create a .bat file that will copy the information from ipconfig and write it to a file. I can install the script fine but how do I get mobicontrol to run the file upon installation? Thanks, Arvin Zaldivar edit: I have found the option to get it to auto execute, but now I see that access is denied. Is there a way to run it as admin?
Good afternoon. a cordial greeting. I hope you can advise me with this case: We have managed entreprise teams, so we need to know if the MobiControl agent update can be pushed massively in these without realizing it directly from the play store manually or avoiding pushing it by package since it will be the complete apk. Thank you.
Hi, We have Soti MobiControl in version v15.3. to manage our Zebra TC77 handhelds. Since yesterday, we can't start the Deployment & Management service. Today, I go to the server and check the utility administration. We have some errors in MobiControl Administration Utility. Soti Services : Event LOG includes followings lines. === Pre-bind state information ===LOG: DisplayName = Soti.MobiControl.WP8.Service, Version=15.3.2.72, Culture=neutral, PublicKeyToken=19ec3289b27901ae (Fully-specified)LOG: Appbase = file:///C:/Program Files/SOTI/MobiControl/LOG: Initial PrivatePath = NULLCalling assembly : Soti.MobiControl.DeploymentServerExtensions, Version=15.3.2.72, Culture=neutral, PublicKeyToken=8d1161b8771e9294.===LOG: This bind starts in default load context.LOG: Using application configuration file: C:\Program Files\SOTI\MobiControl\MCDeplSvr.exe.ConfigLOG: Using host configuration file: LOG: Using machine configuration file from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\config\machine.config.LOG: Post-policy reference: Soti.MobiControl.WP8.Service, Version=15.3.2.72, Culture=neutral, PublicKeyToken=19ec3289b27901aeLOG: Attempting download of new URL file:///C:/Program Files/SOTI/MobiControl/Soti.MobiControl.WP8.Service.DLL.LOG: Attempting download of new URL file:///C:/Program Files/SOTI/MobiControl/Soti.MobiControl.WP8.Service/Soti.MobiControl.WP8.Service.DLL.LOG: Attempting download of new URL file:///C:/Program Files/SOTI/MobiControl/Soti.MobiControl.WP8.Service.EXE.LOG: Attempting download of new URL file:///C:/Program Files/SOTI/MobiControl/Soti.MobiControl.WP8.Service/Soti.MobiControl.WP8.Service.EXE. Can anyone help?
Hello - hopefully this is possible. I have searched the forum, help pages and looked in the Mobicontrol options and was not able to find any options for this. Is it possible to setup a policy to enable options for "Use network-provided time" and "Use network-provided time zone" and disable the ability to make changes?
Hi, Do i need to enable anything to fetch telecom data from handsets. When I run the report on 50+ devices with 4G sim cards, I get no data back? The handsets are a mix of Panasonic FZ-N1,FZ-L1 and FZ-S1
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