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Hello, We try to automate this setting so any help is welcome. Thanks!
Hello, Currently we try to enroll Samsung tablets in SOTI after a very good experience with Honeywell CT60 devices knowing almost nothing about the "Samsung world".Now, after some days we are still struggling to find a "fast and clean" solution to stage/provision these devices.The first surprise was the "SOTI MobiControl Stage Programmer" where on the WiFi options we had only OPEN/WEP/WPA association modes without the posibility to chose 802.1x EAP (required in our environment)...so a no go scenario?After this we've tried to use the "afw#mobicontrol" method which has worked but based on the agent type (Agent Version 14.5.3.1017) with limited functionalities (Supported APIs Remote View, Work Managed Device)I would really appreciate from somebody with a know-how experience a "little help". Thanks!
Good Morning, If I remember right I can do a silent install on an app. However I am wanting to then supress the app in a way the end user can not see the app but it is still on the device for the servers to see and verify the app is there and allow traffic into the system. Why I want to supress this is we would rather not have employees try to use their own personal devices. Now I know you can go the application list and see the app. However the number of people doing that will be far less than me leaving it in the open for all to see. Thanks Jason
Hello, I try to lock the screen of my Zebra TC52 in landscape mode via script. Does anyone know if that's possible? Currently I'm using this script: writesecuresetting -sys accelerometer_rotation 0 It disables the autoscreen rotation, but it locks in portrait mode. I need it in landscape mode. Device is a Zebra TC52 with Android 10 Enterprise, Agent 14.5.3 Thanks for your help!
Hi, is it possible to use maintenance windows with Zebra Lifeguard OTA? I've tride setting a window with the "Managed Google Play" config and with the "System Update Policy" configuration. But no luck, the firmware upgrades starts immediately. I would prefer scheduling and doing the upgrades at night. Using v.15.3 on Zebra Tc52 devices with 8.1.0.
Hi, I'm using SOTI cloud server v14.4.9 with Samsung Xcover4s devices enrolled with Android Enterprise agent (14.5.3.1017) and which are on Android 10 version. I tried to push an apk through application catalog / "Enterprise Applications" type but it seems like the apk isn't transmitted to devices. If I check logs of devices I can see the line below: Device is missing mandatory application As I set the application as mandatory I should get the apk on SOTI agent menu of the device under "Application catalog" menu but nothing appears. I tested to install manually the same apk directly on the device with usb cable and it works. This is the first time I try to push an apk through "Enterprise application", when the apk is available on PlayStore I used to go through "Managed Google Play" and then the apk are pushed correctly. Could someone help me with this issue? Thanks
Hi everyone, I want to give permissions to an user to view profiles installed and force package reinstallation but I dont know how to do it... I am trying to find the option on secury console but i cant find it. Thanks in advance.
We have enrolled CT60 device android enterprise OS 9 ,MC Version: 15.1.4.1020, Agent ver:14.5.0.1011, i am trying to enable one of system app in Kiosk ,but its throwing package not found
Hello there We have the following situation: There are several Android 8.1 Devices which we want to update to Android 9. These devices are working in Kioskmode and are using the Phone App. As the Bundle ID of the phone App is not the same in Android 8.1 as in Android 9, the updated devices can't access the phone app anymore and we have to move the device manually in the desired group. Is there any possibility to automate this process throug device relocation rules? My hope is somehow autofill a custom attribute when the device is updatet to Android 9. Is there any chance to do this? Thank you and best Regards Beni
Hello there We have the following situation: There are several Android 8.1 Devices which we want to update to Android 9. These devices are working in Kioskmode and are using the Phone App. As the Bundle ID of the phone App is not the same in Android 8.1 as in Android 9, the updated devices can't access the phone app anymore and we have to move the device manually in the desired group. Is there any possibility to automate this process throug device relocation rules? My hope is somehow autofill a custom attribute when the device is updatet to Android 9. Is there any chance to do this? Thank you and best Regards Beni
Hello, just a little background story: We use certificate based wifi auth., when installing a cert without a device plugin the agent does a "ring tone" and asks the user for permission when there is no pin code set. We set a pincode automatically via script and also the deviceplugin is installed. Now when the device gets to the Wifi-Profile it does the exact same behaviour as without a pin code and deviceplugin for a short period of time untill the device has fully installed the wifi profile and could connect to the wifi network. This ringtone that comes up when the agent asks for permission i.e. cert installation now starts randomly and then device keeps ringing for like half an hour or longer. the thing is that neither wifiprofile or certificate need to be refreshed or reinstalled. Has anyone of you experienced this before and what was your solution? Running on: Agent 14.4.4.1051 MC 15.3.1.1151
Hi all, I'm trying to set a dynamic URL in SOTI surf through a custom attribute. Creating a custom attribute "WachtZaal" in the device settings page, type "Text" + option "send to device". On the device, I fill in the custom attribute with a value. In SOTI SURF, I configure the URL with the custom attribute: device_id=CustomAttr:WachtZaal&token When launching the SOTI SURF app on the device I get the warning: kiosk device CUSTOMATTR:WACHTZAAL not configured wich means the program can't find a device called CUSTOMATTR:WACHTZAAL in his configuration. So it seems that the custom attribute is not being replaced with its configured value. Any advice? Device is a ZEBRA CC6000 with Android 8.1.0 / Agent Version 14.5.1
We have received some A32 to be enrolled in our MC 14.4.4.1045. After we set the afw#mobicontrol it starts to download the MC Agent (now it is 14.5.3.....) At this time we receive a message telling the Operational System is not original. (It is not possible to create the work profile. The security policies denies to create a managed work device, because a customized Operational System is or has been installed on this device). The OEM Version of it looks as original (RP1A.200720.012.A325FXXU1AUF2) The mobile is just out of the box. As it is Android 11, we are enforced to grant permissions individually to the Agent, before it goes on (access any file, manage system and so on). If we go forward the Agent install but at the time to create the google account, it hangs on the PlayStore account requesting to recreate account by identity confirmation: (Confirm who yo are. You log off google account , please log in to continue). On the next screen it does not allow to type in any entry. And Click on next, it fails. After hanging in this screen, we have tried to go by download the MC Agent from the server. Then we have proceed by a factory reset and skip google account. Installed the agent by our server. The issue starts as it comes as Android instead of Android Enterprise(the download agent was Enterprise). And again, it does not create the google account, presenting the screen as pending action to create a work profile in the device. (Work Profile Provisioning. Click Here to configure a work profile). It never creates the work profile as the click had no effect. Has anyone had a good installation for Samsung A32 ?
Hi all, I'm currently using Android Enterprise - Work Managed devices, with Managed Google Play Account... Mobicontrol version 15.3.2 I have a selection of Add device rules set up and all have the Permissions set on the Rule like below: However at enrolment of the device, I'm experiencing a mix of results and not sure why. For example, once the device is staged as AFW - its on the enrolment screen waiting for a code. We use Mobicontrol Stage and scan barcodes created from the Enrolment ID. This then prompts for username and password (we use ldap authentication) and then it prompts for the Password Policy we set and moves onto the kiosk/lockdown. On some devices, this proceeds and there are no further pending actions. All policies, apps, etc download and the device is enrolled and compliant. However on another device, same model, same staging but perhaps a different Rule - with the same Permissions set - we get prompted in Pending actions and have to manually accept each one and toggle Mobicontrol. I have gone over the Rules and aside from the target and ldap groups these are almost carbon copies. All have the tickboxes set but I'm confused if they mean it should prompt, or should auto grant these? Little baffled on why some do it but not all... Is there something at the profile level that has an effect, or maybe something in feature control that conflicts with this that I'm potentially missing? If anyone can help and offer the intended action it would be much appreciated as we may need to update documentation for user enrolment asap. Many thanks Leigh
Hi, It is my first post so apologies if I'll do anything not correct. We're using Mobi Control version 14.4.9.1034 and the query is for Samsung A02s, Samsung A12, Moto G6 and G8 devices enrolled as Android Enterprise. I'm after a post install script on File sync rule to enable 'Allow permission' function within Change system settings for certain application. We will need in near future to update this application every month or so. I have attached a screen shot to provide more details what I'm after. Please let me know if it is possible or if any further details I can provide. Kind regards, Norbert
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