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Hi folks, Hope someone can help? I have a profile containing a single application package. I've assigned it to a couple of device groups and the deployment of the application has completed to the handheld. However, I wanted to then remove it from of the groups, but when I refreshed the screen one of the assigned groups is not showing as having the package deployed any longer. The following screen shots show my progress. 1. I had a profile assigned to the "test system" group, I added the second 'Weyland' group here and SOTI clearly shows 3 devices targeted:- 2. Here it clearly shows successfully assigned message on the far right and we have a update/refresh red tag as expected: - 3. There are some updates here, so let's press it: - 4. Having refreshed though, the target groups has not been updated to reflect the new device group: - 5. The profile and subsequent package has been deployed to the hand held in this device group and I now want to remove it. However, when I try and remove the assign to the device group, I can't as it isn't showing that it has been assigned: - Can anyone suggest why this isn't being updated correctly? Kind regards, Jono
Hi, I'm running into a problem with a Soti MobiControl server I just installed at a client site. I.e. the server has been installed and registered, but when I want to open the web console I get the following message: "You've navigated to an invalid URL. You can access MobiControl through the link below." But if I click that link I get that same page again. Any idea what could be the cause? I've already restarted the machine where the server is installed, and the error still appears. I've looked at the Management Service logs through the MCAdmin console. The most prominent errors are as follows: HttpListenerException: The I/O operation has been aborted because of either a thread exit or an application request AuthorizationServerException: Redirect SingIn session is not found I'm not sure if those errors are related, or if they are the reason why I cannot log in onto the web console. Any ideas? Regards, Daníel
Hello, I have enrolled an Samsung Tab A 2019 as an Android Enterprise Device in Soti. The Tablet has Android 10. When I try to remoteControl the Device, where I have to push the "Start Now" Button, where It asks to start the Stream. After that the Tablet disconnects from Soti and I can't controll it via remote. Is there a solution?Tanks for your support!
HiI have a problem viewing the report after collecting data from the specified devices, the report shows "Date Time" incorrectly, as far as I check the time on the report is wrong with Real time is about 7 hours.The devices were properly configured with the standard time zone in my area, so I don't know why.Many thank!
I am fairly new to Java but I know enough to see what a javascript is doing and how to manipulate it to do what I need to get done. I would like to convert some of my legacy scripts to Java because they are a bit more robust and give me a few more options. Here is an example of one of my legacy scripts var MyApp = 'com.test.mobile'; var location = 'some.location' kill_application %MyApp% sendintent -a "test.AppConfig://Config?BaseAddress=http://%location%:8080/testingapp&SystemName=TestApi&DeviceId=%MCDEVICENAME%&PinUsername=True&PinPassword=True" My question is how do I use Java to send mobicontrol commands like "sendintent" or "kill_application". Is it possible to call and set mobicontrol variables like in the previous example?
In MobiControl (Version 15.2.0) I wanted to change the Application Run Control (Android Enterprise) in an existing Profile. Adding a blacklist works fine, but not deselecting. This has no effect on the device (Zebra TC57), even after a reboot. How can I achieve that an application is not on a blacklist at the device anymore? Doing a factory reset is not an option (but works).
Hi, We are using SOTI v13.4.0.5276 on production and SOTI v15.1.0.3416 on our testenvironment (issue is present on both environments) Created a package with com.microsoft.teams_1416_1.0.0.2020111001.apk (we use this method also for many other .apk) Our devices (approx.1500) have a lockdown screen, no access tot Google Play Store and the end-user no access to the device settings. Devices are Panasonic FZ-AZ (Android 6.0.1) On devices with the lockdown screen temporary lifted installation seems to go, but on other devices: SOTI states 'installed' but the app is actually not installated. During installation we don't get any indication on what is going wrong. Any ideas/suggestions how to resolve/debug this ? Regards, Dirk
I've been trying to get some apps to deploy via the managed play store, however I'm struggling to get it to work. Under servers I've setup "Android Enterprise Bindings" which goes though into what appears to be the google console and all seems good. I've uploaded my own app and also approved an in store app. However in the mobicontrol app neither show in the app catalog. I've also checked the google play app thinking i might see a work profile / managed app store however no luck :-( I'm probably missing something really simple?
Hi All im hoping someone may be able to help with the below We Had an issue recently whereby the CA Enrollment certificate had expired without anyone noticing. the certificate was replaced successfully but I would like to be made aware when this cert is due to expire again.the certificate does not seem to exist within the certificate store on the Soti Deployment or management server and is also not mentioned within the administration Utility under certificates (the others are) Can anyone enlighten me as to where I might be able to see this certificate or at least some of its properties?, I also reviewed the logs for an indicator that this problem was apparent but there was nothing seemingly pertinent to an expired certificate Any Help would be much appreciated Kind Regards Richard
Hello, We are using Zebra ET51 GMS tablets on Android 8.1. Running Soti Mobicontrol Cloud. Our team will be downloading PDFs and JPGs from a web portal through Soti Surf. They need to be able to open these downloaded documents, modify and then upload back to the website portal. These devices are configured for Kiosk Mode using the device control options. I am able to add "Downloads" (com.android.providers.downloads.ui) or Download Manager (com.android.providers.downloads) to the Kiosk screen, but am unable to open any of those 2 directories. I've tried Launch://, File://, Folder://, Activity://, and still no luck. Is this something that is possible? Is this the best way to go about it also? We don't want them having access to the root directories or any other folders besides Downloads. Our Soti Mobicontrol is cloud hosted, so I am not sure if Soti Hub or Content Library would work since these devices don't authenticate to our environment. Any ideas on how I can get this to work? Thank you!
Zebra TC21 - Android 10 - Android Enterprise I have my device in lockdown mode with my company's custom app as the only app running. I enabled the notification bar to be accessed while in lockdown mode. My issue is when I open the setting and notification bar from the top to change the current wireless network to another network. I press and hold the Wi-Fi button to open up the list of available networks, the window with the list will open from the right side of the screen and then go disappear to the left. It doesn't stay for enough time to choose another network. I have Zebra TC57s that will work just fine when wanting to switch networks in lockdown mode. Those are running Android 8.
Hey Guys, i need to Update the Hosts File in "/root/system/etc" but i dont know the variable to copy the file with a Package to this location. I tried it with \internal\system\etc and the File was transfered to %sdcard%. I tried %root%\system\etc\ too. This didn't work. Has anyone a Idea ?
Hi We have been using "Is Charging = TRUE" filter for a month now to make OS updates on our Zebra TC56 and TC57. But now, for som reason that Filter does not work anymore. I have several devices I know are in charger, but when making a manual filter search, non comes up. We are running Version: 15.1.2.1035
Hi I have an issue with saving lockdown. When I save and assign lockdown, I have no changes after that. HTML code is in former version before save. I suppose that I don't see changes when I add code(new lines) do templates. When I change existing code(existing lines) - lockdown is saving correctly. Version: 15.2.4.1138
Just got a new server build with Windows Server 2016 and trying to install Soti Mobicontrol. But get .NET Core error even thus is has been installed. any idea how to fix this?
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