No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Our whole device estate is Samsung and we are slowly transitioning every device enrolled via enterprise enrolment with a managed playstore. We’ve recently found that the default Samsung screen recorder app is uninstalled from the enterprise enrolled devices and can’t seem to restore it. We have found the package name and tried to script it via MobiControl but no luck. Any suggestions on how we restore the built in Samsung app? It’s normally just accessible by swiping down from the top of the screen.
Hi! We are publishing some apps via Application Catalog Rule to our iOS devices. Unfortunately, none of our VPP apps can be installed on the device (Enterprise Apps or apps without VPP are no problem). When clicking "Install" in the AppCatalog Webclip, it says "Application could not be installed at this time. Please contact your Administrator". We refreshed the VPP token multiple times now. The installation doesn't work for all our VPP apps. The server logs are not showing any related error messages. Can anybody help? (We are running MobiControl 14.5.3) Thank you!
I have a site that most of their url's have url.com:portnumber/restofurl. I can add these to the surf config as either a single webpage or catalog of web pages. However if I try to call those web url's from the lock screen as one of the browser launch methods it does not appear to pass the url over to surf or the browser or webview. Before I open the ticket with SOTI Support I wanted to make sure that someone else had not seen this issue yet. Thanks in advance.
Hello All, im newbie with mobicontrol and i looking for the best way to provide an SSL certificate to our devices. We use TC51/56/MC33 with Android 8.1 with Enterprise Browser 3.0.0.1 Agent for non-gms 14.3.3.1038 for GMS 14.3.0.1000 Our mobicontrol version is 15.0.1.1181 The idea whas to use an script created with MCStudio and a profile. The script look like it: certimport -cert "filepath (path where the file comes from ;Server or Soti?)" -ctype CERT What is your proposal for import the certificate? Thank you Guenniko
Hello, We would like to develop an Adndroid application that could send intent to the android enterprise agent installed on the device. Is there a way to directly contact the agent (does the AE agent have an intent receiver?) or do we have to go through the MobiControl API? (We would prefer to send an intent directly to the agent without going through the API) Android Enterprise Device Owner (agent version 14.3.3.1038) MobiControl vesion 14.3.3.1111 Thank you for your answer BR, Yoan.
Hi I have another an issue with TC56 after updates. We have: Mobicontrol 15.2.2.1080 Android 7.1.2 Agent 14.3.3.1038 When the lockdown is active, TC56 sometimes jams - employee have to restart device. They can't open apps ( start) or do script from lockdown ( kill_application ).
Hi all Hope you can help possibly help with this issue which has driven me crackers over the last few days. I push out several apps from my enterprise store and they all work really well apart from one, 1st Touch. When we open the app on the handset we normally login the individual users but only the password is selectable. The username field is greyed out. I've tried pushing it out via the Managed Play Store or by APK and get the same result. The app doesn't have any configuration setup so I should be free to enter my own username and password. (See screenshots) I do get the sense that the application that is being pushed out is getting a config from the original setup and wonder if any credentials were being cached? Thank you in advance.
Hi, Does anyone know if the Zebra MC67 (Windows Mobile) has any kind of logging when a device reboots or start time or uptime value stored anywhere like the registry, etc.... We are trying to solve an application issue deployed on the MC67s, and would like to be able to build a report with date/time stamps of every time a device is rebooted or powered on. I wasn't sure if Zebra had this available or if there was any way within Mobi to grab this data or simulate it (thinking like a task to insert a record in the Mobi log at startup, etc). Any info is appreciated. Thanks
Device Agent is stucked in Installing An Application (which is already installed)
We have Zebra TC-57 devices in my company. We plan on installing certificates on all of our devices. Certificates on android require device to have Device Authentication setup. SOTI allows via profile Enable Password Enforcement. But I really don't want to allow our users to setup their own PIN, since devices are shared with multiple users. Since PIN is easiest to setup how to enforce that only specific one is used on all devices or is there some other way to allow certificates to work without Authentication that require user input?
Hello, I have come across an issue when I install the WIFI config and a kiosk mode profile at the same time non of them install properly and I have to revoke them manually and install them separately. Is there a way to delay a profile installation to after another is properly installed or even by some minutes? Using MC 14.7 Zebra Android Enterprise
Hi I have an issue with work mode in lockdown. We have installed the intune ( company portal ), but we can't open office apps ( outlook, teams ) via lockdown. I had an error "Package not found", but I see there apps without lockdown. Do you have any idea in this case? It's important for our company. Android Enterprise.
Hi all, Recently I've seen an increase in devices which fail the SafetyNet Attestation failure during enrollment with the Android Enterprise agent. These are brand new devices right out of the box including Samsung SM-T515, Zebra TC26 and Zebra TC57. The Android Enterprise agent is version 14.3.3.1038. The Android version is 8 and 10. I've already maintained the necessary setting in the add device rule to enroll on attestation failure. But why are these devices failing when they are straight out of the box and unmodified? Robert
Hello together, I have create 2 profiles for a iOS device. One with "Feature Control" and one with the "Single App Mode". I have add the app Google Drive there. Also in the "Future Control" under "Applications/Single App Mode Whitelist" has the Google Drive added. The configuration looks that the keyboard is disabled. The problem is, the user can't login in Google Drive, if the single app mode is enabled. But I don't found a setting point to enable this in the profiles. My question is, how I can enable the keyboard in the single app mode? Thank you in advance and best regards Janni
Hello, We have some Android+ devices enrolled in a Mobicontrol server. We need to migrate these devices to another server, how can we do this ? Thanks, Thomas
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
