No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hello, I have some question regarding the agent behavior when it receive requests. We use the MobiControl API. Does the agent process tasks synchronously or asynchronously ? What is the agent's behavior regarding queuing / buffer ? If the agent is unreachable and we send several commands to the agent, will all the commands be processed the next time the agent connects or only the last command sent ? Is there a way to manage request priorities ? If we send a reboot request to the agent (POST /devices/{deviceId}/actions: SoftReset) is there a way from our business application to catch this information ? Would it be possible to identify from our application that a reboot request has been sent to the agent ? Is there a library available for this kind of operation ? Many thanks for your answer / explanation / documentation regarding these different points.
Hello, is it possible to configure a message for the user/device, that there will come a remote control? I must inform the user that i have a look on the device before i remote and he must give the ok because it is necessary with the DSGVO. Kind regards,
Hi We have to disable the "Prevent Cross-Site Tracking" in Settings > Safari in the iPhone. Right now we have to instruct our users to do it one by one. Is there a way to push this setting out to all enrolled iPhones in Soti? Thank you!
Hello, Is there a script to set a default launcher for AE Samsung devices? I see there is MX configs for Zebra, but not seeing anything for Samsung.
Last year it looked like a solution for deploying DataWedge profiles/configs to Android devices in Device Owner mode was discovered. I'm trying to perform the exact same action on a Zebra TC52 running Android 8.1 and higher. I've followed the thread above and official documentation from Zebra, but something is off somewhere. I've tried both the Android Enterprise and legacy Device Admin (just for giggles) commands to no effect. __chmod 777 /enterprise/device/settings/datawedge/autoimport/datawedge.db AND execute_shell chmod 777 /enterprise/device/settings/datawedge/autoimport/datawedge.db The device logs even show the file was successfully downloaded to the device, but for whatever reason DataWedge is failing to pick up the file and import it. Even FCing the app before or after a sync and a device reboot nothing gets imported. What am I missing here?
Hi, Our Samsung SM-T510 tablets are now upgrading to V10 Android and afterwards we now have a warning message that pops up when running Mobicontrol Settings Manager... "The apps was built for an older version of Android and may not work properly. Try checking for updates or contact the developer." I downloaded and created a new package for the latest available version from SOTI and the problem will exists. Can you offer any advice please? Soti Cloud Server Version: 14.2.2.1170 Agent version: 14.3.0.1000
Hi, all devices hangs up in the enrollment when i will give the permissions. I switch the right to overdraw to allow, bute the profile don't go to the next step. Nothing happens. Is there a way to set the permissions otherwise, maybe via script?
Hello, The language of the consoles (new and legacy) are set to English, however, the text of the announcements is still in French. Version: 14.4.9.1034 Any idea ? Thank you
Hi guys, I have a client that want to evaluate KPI from their employee based on their user activity in SOTI Mobicontrol. Currently the user activity is shown as below : My client want the device shown at user activity, for example, when device location requested, the name of the device is shown is the log , too. And is it possible to download or export the log to CSV or Excel file ? Thanks & regards, Randy
Hi! We have started seeing some problems with scheduling a package installation with the functionality of Package Install Date. If we for example assign a profile to install the package at a given time nothing will install on the majority of devices, we can remote control the devices, do checkins, but no installation. Until we do a restart of the agent. Then the installation goes through. Are there anyone else that have experienced the same?
Hi, I have a odd new issue on our MobiControl server related to enrollment. We use version: 13.4.0.4167 The issues is that we cannot enroll new devices as the process does not complete on the client side. We have tried both Android Enterprise (afw#mobicontrol + QR code) and Android Plus. The devices does pop up in mobicontrol, but the install is not completed on the devices - therefore they kind of errors with a re-try option and in the end you come back to the page asking for Enrollment ID. Not sure how to fix this, as it suddently occured this morning. Anyone experienced something similar and what did you do to fix this? /Dan
I am currently in the process of updating the OS on 100 radios. For the most part is has been pretty smooth. I created a package that includes the HE Full update, as well as the incremental update. I have a script included in the package to install the HE Full update, since that needs to be installed first. Then I have a task scheduler profile set up with the script to install the incremental update the next day. The HE Full update installed successfully on each device. The incremental update successfully installed on almost all of the devices but a few (I think they were disconnected from the WIFI). So I sent a script manually to install the incremental update on those few devices. I had no issues with the installation on those few, except for 1 of the devices. For the 1 device that is having issues, I keep receiving an error message stating "OS Update has failed to install. Please assure you have the correct package". I am positive I have the correct package, and it says the profile and package are installed on the device. All 100 devices are the same model, Zebra TC8300. Any suggestions would be greatly appreciated!
Hi, I've been trying to setup a lockdown profile on a ck71, I want the shortcut to open a specific URL with a specific browser however it dosent seem to be working. I've tried using just a URL and I've also just trtied opening teh application but nothing seems to be working. I'm guessing its the naming convention to teh application tahts cauisng an issue I have used: \\program files\html5 browser\html5browser.exe "\\program files\html5 browser\html5browser.exe" %22\\program files\html5 browser\html5browser.exe%22 //program files/html5 browser/html5browser.exe %22//program files/html5 browser/html5browser.exe%22 outwith the lockdown screen teh application works without any issues. Thanks David
Hi there, i want to change the Keyboard on a Nokia 5.3 to have a scanner integrated. Since now i used this on Zebra: mxconfig /sdcard/enableEKB.xmlwritesecuresetting -sec enabled_input_methods com.google.android.inputmethod.latin/com.android.inputmethod.latin.LatinIME:com.symbol.mxmf.csp.enterprisekeyboard/com.android.inputmethod.latin.LatinIME And now tried this on Nokia: writesecuresetting -sec enabled_input_methods com.google.android.inputmethod.latin/com.android.inputmethod.latin.LatinIME:com.nikosoft.nikokeyboard/com.android.inputmethod.latin.LatinIME or without GBoard: writesecuresetting -sec enabled_input_methods com.android.inputmethod.latin.LatinIME:com.nikosoft.nikokeyboard/com.android.inputmethod.latin.LatinIME But nothing happens. Does anyone know if I am wrong how to set it up or does Nokia / Android 10 not support to write the security settings? I know how to get gboard away with blacklisting it but then i only have the voiceinput.It seem that i'm not able to set it via script.
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
