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Dears, I am trying to enroll Samsung Mobile A01 Android 10.1, the steps i did is: - Brand new mobile, Start, set the link on google email, AFW#mobicontrol (Android Enterprise) and it install the agent with no issue, and when you go to my SOTI License , you can see that it took a license, and you can run the application and add the enrollment id, until this point everything is fine, but after enrollment id success, the Soti Mobicontrol agent open and it give a msg, Your License is not Activated, this could take until hours sometime foe it to find the license and work and some time it dont. Mobile Samsung Galaxy A01 Version 10.1 Android any support on why its takes long time to work ? and the cure for it.
We have devices where we want to install a lot of profiles. My problem is, that the lockdown is installed before the other profile installations are finished. So the user cannot finish the other actions at the device, because it is in the lockdown mode. I hope u can understand my problem. Can i prioritize the sequence of the installation on the device, for example: First --> Authentification Second --> AppInstall Third --> Lockdown Thanks for your help!
Hello, We are finding some of our Android Zebra TC56's occasionally end up with incorrect times/timezones. We force time sync to our deployment server through Advanced Configurations, but we still have some devices where the time is wildly off. Is there a way to run a report on this in SOTI to find troublesome devices? At the very least I could push a StageNow profile to them forcing clock settings. Thanks!
Hello, I have a few devices that i can enroll as a work profile but not as an enterprise device. We require the enterprise solution so we can remote control the devices if and when they need some troubleshooting. Our MobiControl server sits on xxx.xxx.53.53 and the Zebra MC93s are situated on a closed WiFi Network that gives the device xxx.xxx.55.124 Both IPs are reachable from both sides. I can ping the server from the Android device and i can ping the device from the 53 subnet. The WiFi that the scanners are has no internet connection and is an internal network. I asked the question before if anyone has come across being unable to enroll devices and i was told that there should be no issue enrolling these scanners on a network that is on our own WAN with no internet connection. We are unable to give the devices internet connection due to security policies in the warehouses we are located. Our enrollment server address that the rule generates is xxx.xxx.53.108 but when i try the server address on the enrollment part of the MobiControl app on the device, it throws a "Invalid URL" prompt. When using the Enrollment ID i just get an "Enrollment Failed" message. Does anyone have any pointers i can try?
Hello, we work with soti mobicontrol on version v13.3.3454 We have the device zebra tc75x with client version mobicontrol on 13 6 0 1476 I have a profil who have some authorized number and not authorized numbers I have deploy this profile yesturday and only on two device that doesn't work .. It's work on many device ... SAME Zebra TC75X under android 7 when driver try to call some phone number it's not possible ... Profile is on status -> installed Any idea ? I've try to reboot the device but nothing work... thanks for your time
Anyone have any opinions on Mobile Device Management applications\programs? Business needs dictate that they need Live GeoFencing for tracking purposes. Other than that it's all preference for the IT dept. It's a user base of about 50 devices. We currently have no plan or management system. https://jpgtopdf.onl/Since I am the Help Desk/Jr SysAdmin/multi-hat guy, I have been tasked with finding a solution. Currently looking at SOTI, MaaS360, waiting on XenMobile. Device environment includes iOS and Android devices. https://1921681001.id/ Any thoughts? Please and thank you. https://19216811.cam/
hey, i have a small problem with the battery percentage of Symbol TC75. the battery percentage on PDA doesn't match with the percentage on Mobicontrol. have you an idea how to fix this issue? thanks, Mohammed
Hello, Using MobiControl 15.1, Zebra TC70 running 5.1.1 and TC70x on Nougat 7.1.2. We have been able to track an issue where our team members are using Enterprise Browser and they are "kicked out" of what they are doing and presented with the Mobicontrol lockdown screen, requiring them to re-login to websites, etc. to continue. Obviously, this is very frustrating for our team members. This coincides with an Information event in the log file stating: Custom Log (This device has been switched to user mode) The device agent log gives this information at the time of occurrence:2020-07-22 13:03:54.773|injector|E|N/A|[net.soti.mobicontrol.df.q] injector| DUPLICATED subscription - class: net.soti.mobicontrol.email.b.b|2020-07-22 13:03:54.941|injector|E|N/A|[net.soti.mobicontrol.df.q] injector| DUPLICATED subscription - class: net.soti.mobicontrol.featurecontrol.eg|2020-07-22 13:03:55.763|injector|E|N/A|[net.soti.mobicontrol.df.q] injector| DUPLICATED subscription - class: net.soti.mobicontrol.script.ab|2020-07-22 13:03:55.906|injector|E|N/A|[net.soti.mobicontrol.df.q] injector| DUPLICATED subscription - class: net.soti.mobicontrol.admin.DeviceAdminNotificationManager|2020-07-22 13:03:55.987|injector|E|N/A|[net.soti.mobicontrol.df.q] injector| DUPLICATED subscription - class: net.soti.mobicontrol.wifi.bl|2020-07-22 13:03:56.032|injector|E|N/A|[net.soti.mobicontrol.df.q] injector| DUPLICATED subscription - class: net.soti.mobicontrol.admin.DeviceAdminNotificationManager|2020-07-22 13:03:56.066|injector|E|N/A|[net.soti.mobicontrol.df.q] injector| DUPLICATED subscription - class: net.soti.mobicontrol.wifi.bl|2020-07-22 13:03:56.310|injector|E|N/A|[net.soti.mobicontrol.df.q] injector| DUPLICATED subscription - class: net.soti.mobicontrol.email.b.b|2020-07-22 13:03:58.116|execution-pipeline|E|N/A|[dy][handleApplyException] - applying - [DisableCellularData]|java.lang.NoSuchMethodError: No virtual method setMobileDataEnabled(Z)V in class Landroid/net/ConnectivityManager; or its super classes (declaration of 'android.net.ConnectivityManager' appears in /system/framework/framework.jar) at net.soti.mobicontrol.featurecontrol.feature.application.u.a(SourceFile:38) at net.soti.mobicontrol.featurecontrol.lr.setFeatureState(SourceFile:102) at net.soti.mobicontrol.featurecontrol.cm.changeFeatureState(SourceFile:63) at net.soti.mobicontrol.featurecontrol.cm.changeFeatureState(SourceFile:18) at net.soti.mobicontrol.featurecontrol.fj.apply(SourceFile:52) at net.soti.mobicontrol.featurecontrol.dy.a(SourceFile:32) at net.soti.mobicontrol.featurecontrol.eg$3.a(SourceFile:220) at net.soti.mobicontrol.featurecontrol.eg$3.a(SourceFile:217) at net.soti.mobicontrol.fn.a.b.d.b(SourceFile:8) at net.soti.mobicontrol.fn.a.a.c.b(SourceFile:295) at net.soti.mobicontrol.featurecontrol.ee.a(SourceFile:92) at net.soti.mobicontrol.featurecontrol.eg.d(SourceFile:195) at net.soti.mobicontrol.featurecontrol.eg.doApply(SourceFile:106) at net.soti.mobicontrol.dx.b$1.executeInternal(SourceFile:43) at net.soti.mobicontrol.dt.k.execute(SourceFile:8) at net.soti.mobicontrol.admin.AdminTask.execute(SourceFile:22) at net.soti.mobicontrol.dt.o.run(SourceFile:29) at net.soti.mobicontrol.dt.e$5.run(SourceFile:141) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587) at java.lang.Thread.run(Thread.java:818)|2020-07-22 13:03:58.349|injector|E|N/A|[BaseApplicationControlManager][enableApplications] - error while enabling package com.android.settings/.DeviceAdminAdd : com.android.settings/.DeviceAdminAdd blocked by ManualBlacklist, do not enable it|2020-07-22 13:03:58.706|mobicontrol-service|E|N/A|[net.soti.mobicontrol.df.q] mobicontrol-service| DUPLICATED subscription - class: net.soti.mobicontrol.fr.f|2020-07-22 13:04:00.552|execution-pipeline|E|N/A|[net.soti.mobicontrol.featurecontrol.feature.tethering.a] Bluetooth is not tetherable ..|2020-07-22 13:04:00.559|main|E|N/A|[net.soti.mobicontrol.featurecontrol.feature.tethering.a] Bluetooth is not tetherable ..|2020-07-22 13:04:01.371|main|E|N/A|[net.soti.mobicontrol.lockdown.dw] View=net.soti.mobicontrol.lockdown.dw$a{b9cce2c V.E..... ......I. 0,0-0,0} not attached to window manager|2020-07-22 13:04:01.382|main|E|N/A|[net.soti.mobicontrol.lockdown.dw] View=net.soti.mobicontrol.lockdown.dw$a{b9cce2c V.E..... ......I. 0,0-0,0} not attached to window manager|2020-07-22 13:04:01.433|execution-pipeline|E|N/A|[net.soti.mobicontrol.lockdown.au] Failed to disable app!|net.soti.mobicontrol.appcontrol.ApplicationControlManagerException: Cannot find net.soti.settingsmanager at net.soti.mobicontrol.appcontrol.PlusApplicationControlManager.doEnableApplicationLaunch(SourceFile:54) at net.soti.mobicontrol.appcontrol.Plus50ApplicationControlManager.doEnableApplicationLaunch(SourceFile:40) at net.soti.mobicontrol.appcontrol.BaseApplicationControlManager.enableApplicationLaunch(SourceFile:62) at net.soti.mobicontrol.lockdown.au.b(SourceFile:105) at net.soti.mobicontrol.lockdown.ah.a(SourceFile:134) at net.soti.mobicontrol.lockdown.ah.b(SourceFile:82) at net.soti.mobicontrol.lockdown.ah.d(SourceFile:77) at net.soti.mobicontrol.lockdown.au.a(SourceFile:62) at net.soti.mobicontrol.lockdown.ak.f(SourceFile:204) at net.soti.mobicontrol.lockdown.ak.s(SourceFile:329) at net.soti.mobicontrol.lockdown.ak.b(SourceFile:416) at net.soti.mobicontrol.lockdown.ak.doApply(SourceFile:307) at net.soti.mobicontrol.dx.b$1.executeInternal(SourceFile:43) at net.soti.mobicontrol.dt.k.execute(SourceFile:8) at net.soti.mobicontrol.admin.AdminTask.execute(SourceFile:22) at net.soti.mobicontrol.dt.o.run(SourceFile:29) at net.soti.mobicontrol.dt.e$5.run(SourceFile:141) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587) at java.lang.Thread.run(Thread.java:818)Caused by: java.lang.IllegalArgumentException: Unknown package: net.soti.settingsmanager at android.os.Parcel.readException(Parcel.java:1550) at android.os.Parcel.readException(Parcel.java:1499) at android.content.pm.IPackageManager$Stub$Proxy.getApplicationEnabledSetting(IPackageManager.java:3464) at android.app.ApplicationPackageManager.getApplicationEnabledSetting(ApplicationPackageManager.java:1519) at net.soti.mobicontrol.appcontrol.PlusApplicationControlManager.doEnableApplicationLaunch(SourceFile:42) ... 19 more|2020-07-22 13:04:02.375|execution-pipeline|E|N/A|[dy][handleApplyException] - applying - [DisableCellularData]|java.lang.NoSuchMethodError: No virtual method setMobileDataEnabled(Z)V in class Landroid/net/ConnectivityManager; or its super classes (declaration of 'android.net.ConnectivityManager' appears in /system/framework/framework.jar) at net.soti.mobicontrol.featurecontrol.feature.application.u.a(SourceFile:38) at net.soti.mobicontrol.featurecontrol.lr.setFeatureState(SourceFile:102) at net.soti.mobicontrol.featurecontrol.cm.changeFeatureState(SourceFile:63) at net.soti.mobicontrol.featurecontrol.cm.changeFeatureState(SourceFile:18) at net.soti.mobicontrol.featurecontrol.fj.apply(SourceFile:52) at net.soti.mobicontrol.featurecontrol.dy.a(SourceFile:32) at net.soti.mobicontrol.featurecontrol.eg$3.a(SourceFile:220) at net.soti.mobicontrol.featurecontrol.eg$3.a(SourceFile:217) at net.soti.mobicontrol.fn.a.b.d.b(SourceFile:8) at net.soti.mobicontrol.fn.a.a.c.b(SourceFile:295) at net.soti.mobicontrol.featurecontrol.ee.a(SourceFile:92) at net.soti.mobicontrol.featurecontrol.eg.d(SourceFile:195) at net.soti.mobicontrol.featurecontrol.eg.doApply(SourceFile:106) at net.soti.mobicontrol.dx.b$1.executeInternal(SourceFile:43) at net.soti.mobicontrol.dt.k.execute(SourceFile:8) at net.soti.mobicontrol.admin.AdminTask.execute(SourceFile:22) at net.soti.mobicontrol.dt.o.run(SourceFile:29) at net.soti.mobicontrol.dt.e$5.run(SourceFile:141) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587) at java.lang.Thread.run(Thread.java:818) Can anyone explain to me what is happening and how to fix it?Thank youZachary Taylor
We are new SOTI user and currently using Mobicontrol 15.1.x and trying to setup a new Zebra MC3390 profile for a device. Wondering if there is a way to remove profile with "Administratively removed" status on a device configuration tab ? So far the only way we can see to do it is by permanently deleting the actual profile itself. Is it by design any profile that is revoked will always visibly shown on a device configurations? Appreciate the help.
Hi together, we will use Nokia 5.3 in future. There's only RemoteView available for now. I think because of no plugin. Will be there a plugin coming for Nokia 5.3 or is there another Nokia-Plugin which will work (tested "Nokia and Nokia 5.0, both can't be installed because of incompatiblity)? Or must i do a request at a different place?
Hi, Is it possible to obtain the creation date of a group directly from the webconsole or via the DB ? Thank you in advance.
Hi All, We have a problem with Remote Desktop. When we are trying to connect to a device, we can see only a black screen, and we cannot open the device screen with the power button. This what we have checked / tried: "Disable screen capture when browsing" in SOTI Surf settings is unchecked _resetfailedrcdetectionflag + restartagent does not help "unlock" does not help If somebody unlocks the device physically, then it's working fine for some time, we also can lock screen, and unlock it for a few hours, but after about a day, it's the same again. Do you have any idea what is the problem? Agent version: 13.6.0.1257MobiControl version: 14.1.0.1152 Thank you in advance,Csaba
For some reason, when configuring a Out of Contact policy in my Package Configuration, it won't install to the device. See image. This is on SOTI server 14.4.1.1195, agent version 14.3.0.1000, Android 8.1. I've tried revoking the profile and re-installing it, rebooting, factory resetting and re-enrolling, etc. Any ideas? Thanks!
We want to change the LDAP server to a new server.
Would Mobicontrol have any impact on push notifications on the iPhone? We are using Application Run Control, but the app we want push notifications for would be on the allow list. Are there any other settings that are likely to block a push notification? I don't foresee any issues, however I do not have access to the device or software to test this to confirm. Thanks!
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