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Hi, We are deploying a project with Tomtom Bridge Android 6.0 Tablets. We receive the SIM card with PIN 0000. Is there a way to disable this code in Mobicontrol ? Thanks
Hi, I am trying to apply a profile to a TC75X Android+ device but I am having issues applying the profile and getting changes to apply on the device. I managed to get the device to apply the profile by removing it from the folder and adding it again but now any changes I make to the profile, nothing happens on the device and it just says "Pending Install". I just checked the Logs and we're receiving error message "Error message received from device (Internal storage decryption not supported)" This is happening on multiple devices.
Hi, I'm using SOTI V13 with Android devices (Samsung Xcover) and I would like to enable OS auto-update on all devices. Is there a script to do it? On most of devices the OS Auto-update field is not checked and a lot of devices can't have the last update of Androïd OS. Many thanks for your help. BR Farid
I am having trouble finding if this is possible. Can airplane mode be toggled from the lockdown menu on the Androids using mobicontrol?
Hello all, we work with soti server on version : 13.3.0.3454 Our mobile is zebra tc75x with agent version on : 13.6.0 build 1476 (android +) All works fine, but with just one device it's not possible to make a remote connection ! and we don't know why ... this option is visible but disable (context menu) I've search but nothing found for to ENABLE again this setting ... Anyone have an idea ? thanks
Hi everyone, We are using SOTI MobiControl Cloud to manage our Samsung Galaxy Tab S2 devices running on Android 7. Earlier this week we got word that one of users had his tablet stolen (the first in over 2 years of our tablet rollout project). Until now we had not set up any profiles or rules to deal with such an occurrence, therefore it is something I am currently looking into now. I've done some research and the best I can see is Out of Contact profiles can be set to delete the device when it has not communicated with SOTI in a certain time frame. Unfortunately I am not able to push this policy out to all of our devices as devices can be out of contact for different time frames due to the rotation/shifts of our users. My idea was to create a "Lost and Stolen" folder and then apply an Out of Contact rule which runs a wipe command or several scripts that will turn off wifi/bt/radios, uninstall specific apps, delete certain folders eg pictures/videos, and force the device to restart every 10 mins or so.... in other words basically be unusable for the thief. I would drag stolen devices into this folder as soon as it is reported to us in the IT department. My questions are: 1) What is the best practice for stolen or lost devices? 2) If I have an Out of Contact rule that executes a wipe script, will it do a complete factory reset or will the device still be enrolled and managed by SOTI after the wipe? I don't want to do a factory reset as this would make it even better for the thief to use it. 3) Would running several scripts that causes a nuisance for the thief by periodically rebooting, turning off wifi/bt/radios, etc the device be a better option? I want to brick the device so it can't be used again or at least make it very hard for your average Joe to utilise. Any assistance on the matter would be greatly appreciated. Thank you in advance.
Mobicontrol version: 13.4.0.5203 Is there a way on SOTI to disable hard reset for android devices?
We’re running MobiControl 13.4.0.4822 (cloud) and I was wondering who has upgrade to latest v.14 release and wanted to share their experience regarding performance and added features.
android plus or Android Enterprise which is better ?? and how to enroll in Android Enterprise mode .
In my CT50(Android) i have some modified configurations. Now i want to send this configuraitons (xml files) to all my devices using SOTI.I exported this xml using Honeywell EZ config. In order to put this configuration in other devices, i have to place this xml in the 'Storage\IPSM card\honeywell\persist' folder . But when i tried to do this by intalling a package through my android profile, it doesn't work. The xml file doesn't appear in the device even after profile installation. I guess the issue is that either SOTI don't have permission to write into this folder Or the destination path is not correct.I attach the screenshots. Please advise. Ref: https://support.honeywellaidc.com/s/article/Persistent-scanner-and-wedge-settings-on-Android-Devices
Hello, I have been working with the new WiFi only, Verizon and ATT Samsung Tab A models/devices. Both the WiFi Only and Verizon models received their firmware updates (2108-11-01 & 2018-10-01) and the remote control functionality works with SoTi afterwards. On the ATT T387AA, i preformed all the available updates and verified on ATT website that it has the most recent version (Android Security Patch Level 2018-12-01). The remote control function is still not working using Android Plus or Enterprise, Web based or Plugin. I found another post referencing the issue and was advised to perform the updates but it is still not working. Agent: 13.6.0.1476 Console: 14.2.2.1170 and 14.2.1.4394 Firmware: 8.1.0 Thank You Edgar Rodriguez
Hello, we have mobicontrol on version 13.3.3454 the client is on version : 13.3.0.1059. our devices is zebra tc75x under android 6.0. I trying to collect some data with the fonction available -> data collection. I've create a data collection with type => IP Address on it . (just for to realize some tests) I've selected somme devices and apply on them. Now on device, i go to collected data on the right panel but every time there is nothing ... I think the steps i follow is not good ..but which one ? why my data collection is always empty .. thanks for your time
Is it possible to setup the Samsung device with Android 8+ OS as Fully managed devices with work profile (COPE) without use of Samsung Knox container? The Google docs writes that should be available on Android 8+ devices. Is it possible to setup it on any Android 8+ device in SOTI? I can't find any information about it in documentation. Thanks for any information. Peter
for some reason i cannot remote control any of our AT&T Samsung SM-T387AA android 8.1 tablets. they are enrolled with Android+. everytime i try to remote control them, i get stuck on "waiting For Screen". the screen will never load. i am confused because we also have Verizon Tab E SM-T378V they were android 7.1 but we upgraded them to 8.1 and they work flawlessly. the remote connection always comes through with no issues. just the AT&T tablets never work. both ATT and Verizon have the same enrollment type, same agent, and same profiles/rules assigned. the only difference is the physical tablet. the agent version is 13.5.1 build 1044 (ELM Active MDM API Samsung MDM 5.7, Samsung Knox 3.0 (6.2.0) RC1 (1.8.0.102) does anyone have any ideas? Thanks in advance!
Hi I've been asked about setting the lock screen on our Samsung XCover 4 devices to show an "if found please contact..." message. There was a question a few months back but that related to Android+ ( https://discossions.soti.net/thread/push-wallpaper-to-zebra-tc75-devices-android-enterprise/ ) and was using writeprivateprofstring which is no longer supported. Is there another way I can either change the lockscreen background or update the Owner Information text (found in Settings menu on device and I could enter relevant contact details)
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