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We are locking down Android Enterprise phones to a few onscreen buttons. One is for action://CONFIGURE_WIFI We are finding that we are able to get to the settings and manually enter Wi-Fi name, but the scan does not work. Is there another corresponding setting that needs to be configured to allow the scan to work? EDIT: The actual cause of this is that the Wi-Fi scan does not work if location is disabled. Not sure why this is related but have been able to confirm this by testing.
Hello, Someone know how to setup the sync frequency Gmail for Exchange in Android Enterprise mode. Gmail work well, all settings for the server are ok, but the sync frequency for fetch the new email is 30 minutes by default. I what the push mode/auto, not 30 minutes. Thank you
I have a managed play store that has 2 mandatory apps which up until a little while ago would install no problem when staging. I am now getting an error in the logs that says "Error message received from device (Package [com.geotab.androidCheckmate] does not contain default activity)". What is the default activity that this app would be looking for?
I had and interesting situation handed to me today. I display the device serial number in the title of the SOTI Kiosk. Even with Disable Copy / Paste feature enabled. The end user can long press on the serial number which brings up the Copy popup. This allows the user to get to the PHONE and other features. Still running: Server 14.1.2 Agent: 13.8.0.1047 Android: 8.1.0 Management: AEDO Thoughts?
Good evening, I have an Android unit Zebra TC56, which I was testing kiosk mode with, but now want to bring back into regular, non-managed/lockdown mode. I reimaged the unit from an SD card that normally use to factory reset a unit with a set config, but now it keeps giving me a newer version of the Mobi control and won't let me enroll. "afw#mobicontrol" was used. How do I get it back to a "as new" unit so I can image it as per our usual and use it as a regular work unit? Thanks for any info on this, Stephen
Hi All, I've recently received a Zebra MC93 for testing from one of my vendors, I'm in the process of getting it set up for our Warehouse Management System. I have DW enabled and set to "send enter" but when I scan a barcode it's not sending enter as it should be. I have attempted to force stop and relaunch DW after turning the checkbox off and on, restarting device, etc. I've also tested with multiple apps to verify it wasn't just an issue with our WMS app, or a specific profile. Android 8.1.0 MobiControl Version: 14.3.0.3144 MC Agent Version 13.9.0 Build 1046
Hi All, We are using TC75x and user capture photo during market visit and sync data to ERP After sync the photo still in device picture forlder and keep storing. We able to send script command to delete photo and schedule delete the photo. But we able see google photo not deleted and need delete manualy. Anyone can help this how to delete this by schedule delete or send script
Hello all, we have so many device under zebra tc75x (android 6 and 7) A time ago we have some problem with the google keyboard and decide to use the entreprise keyboard ! i have made a rule for to disable the google keyboard and use the entreprise keyboard. But i can't understand, on some device the zebra entreprise keyboard is not there !!! see picture...and of course the rule make the zebra keyboard as default but not there ! after reboot device has NO KEYBOARD !!!! Sorry i post here because it's enough urgent sorry ! perhpas matt can help me .. I've post the question also on zebra forum Thanks a lot for any suggestion because i need to check all device -> 400 for to see if keyboard is there or not !
Hey Guys, I have a very specific Updateproblem with Zebra Devices. Anyway, hopefully someone can help me or got the same issue in the past. We try to Update our Zebra TC20 from OS 04.14.30 Lifeguard 4 to Lifeguard 13. If I do this with adb sideload and a USB Cable everything works fine. We also done a few Updates remotely with Soti-Command Install_system_update and also with Zebra MX OS Update (http://techdocs.zebra.com/stagenow/3-4/csp/power/) This also worked fine on ~ 100 Devices. But now we get an Error on most of our devices. We got captured this Errormessage: Firstival we thought the OS Update File was not downloaded completly. So we done a few Tests but the Update File has the same size and MDM5-Sum. We also tested to copy the Update-File with Soti Remote Control with the same issue So for us it seems to be some local issue of the Device. Does anyone know if there is any cache limit or something else who could deny our OS Update??? Or is there any chance to force a "clean boot" which resets all the cache of the device? If we try to apply the Update on a fresh installed Device everything works fine. Also a Factory Reset can be applied by every device (same way like the Lifeguard Update) We also checked the File-Permission of the Update-File but it's always -rw-rw---- on working and non working devices. Further we tried to copy the File to /data/tmp/public with the same result. In any Case the Update-File has always the same Size :-( Could there be any File-Lock on the Update-File or has anyone an Idea how we can log this process to find out what happens in this situation? Many thanks so far.
hello, is it possible to make an manual check in from the device by script ? thx in advance mark
I have such a problem, I don't know exactly how iOS works with SOTI MobiControl.As soon as the agent is turned off, there is no contact with the device.To make any changes or locate the device I need to enable the agent.Is there a solution for this? Is the agent working properly?
This question is specific to the honeywell device. Google updates have blocked honeywell system service for suspicious activity. This has been fixed from a honeywell patch via OS update. However the devices that have the service already blocked and updated the firmware will still have the service blocked. Honeywell sent me this android shell script to enable the service but I cannot seem to get it to work via SOTI. I have tried scripts via the console, post and pre install scripts under packages and also using the shell screen via remote control. Nothing seems to work. Below is the shell script. pm enable com.honeywell.tools.honsystemservice I need enable this honeywell service to use the honeywell provisioning mode. Thanks, Kavinda
Hi I'm trying to upload a package by using the MobiControl REST-API. Im using MobiControl Version 14.4.2.1307 The API call is described in https://serverurl/MobiControl/api/docs/index#!/Packages/Packages_CreateNewPackage Here's the request and MobiControls answer (Stirngs in Italic are replaced for privacy reasons): 2019-09-27 15:37:02,937 9768 DEBUG < POST /MobiControl/api/packages HTTP/1.1< Host: mobicontrolhostname.com< User-Agent: python-requests/2.22.0< Accept-Encoding: gzip, deflate< Accept: */*< Connection: keep-alive< Authorization: Bearer here_comes_the_bearer_token< Content-Type: multipart/related; boundary="===============0510829778131399783=="< MIME-Version: 1.0< Content-Length: 1231< < --===============0510829778131399783==Content-Type: application/vnd.soti.mobicontrol.package.metadata+jsonMIME-Version: 1.0{ "deviceFamily" : "AndroidPlus" }--===============0510829778131399783==Content-Type: application/vnd.soti.mobicontrol.packageMIME-Version: 1.0Content-Transfer-Encoding: base64AQMDKgThisIsShortenedF9Q==--===============0510829778131399783==--> HTTP/1.1 400 Bad Request> Content-Length: 186> Content-Type: application/json; charset=utf-8> Server: Microsoft-HTTPAPI/2.0> Date: Fri, 27 Sep 2019 13:37:54 GMT> { "$type": "ErrorDetails", "ErrorCode": 0, "Message": "Unexpected end of MIME multipart stream. MIME multipart message is not complete.", "Data": null, "HelpLink": null} I have shortened the package in the printout above and replaced the bearer token and hostname. The rest is untouched. I believe this should be a valid request or I am wrong? I also tried the example request in the API documentation but got the same answers. Any ideas?
Hello, our mobile application needs to retrieve the deviceID (from MobiControl) and I wanted to know the best / easiest way to do it. Is there a way to request this information directly from the agent installed on the device or do we have to use the API ? Thank you ! (server version 14.3.3 / Android Enterprise DO)
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