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We updated a configuration on one of our Google Managed Play apps in the MobiControl app catalog and yet the app has not updated on the device. The app is set as a mandatory app. From my findings the app should update automatically but the app does not show to update. We are using a Zebra TC57 with OS 8.1.0. MobiControl v. 14.4.2. The devices are AEOD in kiosk mode preventing user interaction.
Hello, We have around 350 Android+ handheld devices that we configure for lockdown using a custom HTML kiosk. It works well but we have an issue where we can't push any updates to the devices over cellular. If the profile is altered in any way (package update, kiosk code update, even a setting option change) the devices on cellular simply minimize the kiosk and remove the lockdown, effectively opening up the device. This happens even when we have the device group enabled to update over wifi, cellular, and cellular while roaming. What would be some things I can check to make sure we have this configured correctly? Only being able to update over wifi is very inconvenient when managing so many devices. Thanks!
I'm looking to set an apk uninstall followed by an install of a newer version. Is there a way to set if version of bundle/ID = x.x.x continue with uninstall else discontinue?
good morning, i am having an issue with the resetpassword script on our samsung tab A devices. the script worked in the past, but ever since we upgraded the OS to android 9 the script to reset passwords to a pincode does not work. am i doing something wrong?
Hello all, We have mobicontrol on version 13.3.3454 and we'd like to update the version to the newer 14.4. We have many devices , rules , profiles and so on .. For our team, this is the first time we will update the version. Actually i read the technical documentation of each release. I would like to know where i can find some document , perhpas video about how to update mobicontrol ? Any help would be appreceated thanks for your comment
Hi I have created custom attributes in the Global Settings / Manage Custom Attributes. I'm able to assign custom attribute value to a device group but not to a device. I use a version 14.3.3 of MC. The help says : To assign a custom attribute value to a device: Click a device name to open its Device Information panel. On the Device Details tab, scroll to the Custom Attributes section. Click the pencil icon to turn on custom attribute editing. Enter a value for the custom attribute you want to apply to this device. Click Save to apply the new custom attribute value. Values for custom attributes are visible in the Device Information panel. You can edit the values at any point, following the same steps. I don't have any Custom Attributes section in the Device Details tab. I have : COMPLIANCE / DEVICE DETAILS / CELLULAR DETAILS / DEVICE STATUSES / USER DETAILS / HARDWARE DETAILS / ANTIVIRUS / ANDROID ENTERPRISE Am I missing something ? Thank you.
Hello everyone, I encounter some issue (as some of you I have seen!) regarding the deployment of an APK on a AEDO device. The profile stay in a "Install Failed" status (Failed to Install (File I/O Error)). On the device I have the following message from the Google Play Protect : If I click on "INSTALL ANYWAY" the app is correctly installed. If I deploy a FC profile with the "Disable verivy apps enforcement" feature : I am able to manually disable the GPP Scan : This is the same thing / result as if I sent the following script on the device : writesecureprofstring DeviceFeature DisableVerifyApps 1apply featurecontrol If I manually disable the "Scan device for security threats" option, I can deploy my APK via my profile without any problems. Also, I am able to install my APK directly on the device from a USB driver for example. Question : Is there a way to disable the "Scan device for security threats" with a script or a trick ? For now, the solution is to blacklist Google Play via an App run control profile. But I use a managed Google Play store and I need Google Play on the device... The complete solution would therefore be : 1/ Deploy App Run Control profile 2/ Deploy APK 3/ Revoke App Run Control profile Quite tedious.... Thank you !
Hi, A customer of ours is using an application that is downloaded from the Google Play Store through the Application Catalog. When the application has a new version, the developers are making use of the in-app update API where it prompts the user the update the application now or wait until later. The problem is that if the user presses the update button, they are taken to the Google Play Store where they can download any application they want. I can't blacklist the Play Store as we do want the applications to auto update when the Play Store does so, I just need to be able to stop the application presenting the prompt. I've done some research and I don't think it's possible to suppress this or block it completely but if anyone can suggest anything to try I'd appreciate the help. Thanks Josh.
So I can't figure out how to get our app to auto upgrade on kiosk devices. I've got a Google Play store page set up for a private app, and I'm able to issue upgrades through the play store page. Next, I have to go into the mobicontrol cloud and update the application catalog, which isn't ideal, but whatever, I can deal with that, but after updating the application catalog, none of our devices will download the upgrade. The only way I've been able to get devices to upgrade is to remote control into the device in Admin mode, go into the application catalog in the DPC and upgrade the app. Moreover, there seems to be a bug with this scenario because after I upgrade the app with these steps, when I go to set the device back into User mode, the app will be uninstalled! I then have to re-install the latest app and then I will be able to set the device back into User mode. I've asked a sales engineer that has been helping me out some, but he's not very responsive and hasn't provided any information on how to get the app to auto upgrade. There was a Droidcon Berlin talk just last week I think about setting devices up in kiosk mode and through their own setup they were able to get apps to auto upgrade, plsu they were also able to use the test tracks in the Google Play Store. I've been trying to use the test tracks of the private google play store app for a while but Soti doesn't have any information about that either, and that probably deserves another question, but I know it's doable and getting the app to upgrade should also be possible. Is it possible to get these private apps to auto upgrade without having to log into each one and manually doing it? Thanks,
Good Afternoon, I'm looking to set the Home & Lock Screen of our Android 9.0 devices running MobiControl v13.7.3.1045 with a script. So far I've been able to configure the lock screen using the script below but I am struggling to find a script that will set the homescreen as well. writeprivateprofstring LockscreenOverlay WallpaperPath "%sdcard%image.jpg"apply LockscreenOverlay In the documentation for the writeprivateprofstring command the syntax is as follows: writeprivateprofstring section [key] [value]Where the section is the name of the section in the .ini file to which the value will be written. If the section does not exist, it will be created. The name of the section is case-sensitive.Where can I find the .ini file that has all the values I can modifying using the writeprivateprofstring command?Regards,Johnathon
Hello, Is there anyway to force sotisurf to open pages as desktop site. i notice the options is there when in sotisurf but i cannot find it anywhere in the mobicontrol web console
Dear all, we are using currently some Outform test devices in SOTI. (With Android 5.1) How do we get out of the Kisok mode directly on the device? To give in the Administrator password directly. Thank you in advance.
Hello Guys, maybe one of you can help me out here. Currently we only want support user to be able to watch their sites devices and manage them via groups. All other access is blocked, so we are currently left with this: Now the Users can still click on Soti Assist and get on the Product Activation Landing Page, since we just use it for HTML5 Remote Control right now. Can we block this access somehow or do we just activate for test trial and then after Test License runs out there is an error shown etc. but nothing more can be done? kind regards
Hi, We're have this issue occurring on a Honeywell CT60, its running in lockdown mode with Soti Surf 14.4 as the only accessible application. Whenever its placed into a dock or removed from it Soti Surf reloads and then the soft keyboard starts appearing over top of text inputs. The only way to get it to function normally where the text input moves up when the soft keyboard opens is to close then reopen Soti Surf. I've updated Soti Surf and the devices firmware but this issue still occurs, and I cant see any settings for Soti Surf or the device that would cause this. I'm not to sure if this is an Android thing or a Soti Surf issue, as this problem does not occur when using Chromium. Any help would be appreciated. Thanks,Matt
Hi, we recently upgraded from v13.4 to v14.3. We have noticed a few problems but the key one seems to be when you try to switch to legacy tabs (rules, server settings, security etc) and secondly menu's i.e. NTP settings you get in chrome repointed to the main all devices page. On IE we get an error saying content cannot be displayed in a frame. I presume, this is a browser setting and pointers would be great! Thanks Tom
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