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Hi guys, In our environment we are using Soti MobiControl 14.4.2.1307 and updated the Android agent via the global settings and Manage Android Agents and Plugins. We are using the Zebra Android Agent. The last few weeks this was working fine. Now we installed a new deployment server in a DMZ so we got two deployment servers. Now if I try to update the Android agent again, there is always an error message shown in the browser. I want to ask if anyone has an idea why this error occurs. I guess it's ehter a temporarily probem with the Soti Update Servers or the new server in the DMZ isn't able to contact the servers above, so the update keeps failing because of the Firewall settings. Any guesses? Thank you for your help. Stefan
Hi, our devices seem not be able to update the android mobicontrol agent (yes, i activated Agent-Upgrade and send agent upgrade). We got the information that an upgrade is not possible because the actual agent is still compatible. I mean, i know it, because it's running!?! -.- Now i tried the following way: 1. send the apk to the device filesystem 2. send script: install /mnt/sdcard/GoogleMobiControl1400_1579.apk 3. A prompt is shown on the device, which has to be confirmed with OK. 4. Update success Is it possible to do this without user prompt?
when choosing device id... What does it really mean when set to Server Generated? Who's server...my deployment server? is it incremental ? Can anyone elaborate with an example or two? Thanks.
We just received some (motorola Model MC67NA windowsCE/mobile 6.5) mc55x mobile devices from zebra. They also use Soti. The agent installs fine after uninstalling their agent through Remove Programs and deleting leftover files in the \Application folder. The issue is that my agent cannot connect to our deploy server. I can open the Soti MobiControl | Menu | Configuration | Servers | Select server | Test ...says cannot send data to server. I don't have a screenshot yet. My assumption is that another companies agent is interfering..??... I do have other scanners that the agent works fine with. Any ideas? Thoughts?
Hi, We've just started producing device in Android Enterprise rather than Android Plus and I've noticed that the device downloads the latest released agent. Is there a way to control the version downloaded? I've tried changing the agent download to be from the server rather than google play in the add device rule but it still downloaded the latest version.
hey everyone, ever since upgrading our SOTI to a newer version, the device profiles that we assign to our tablets will not load unless i revoke it and reinstall it. it seems the profile will get about halfway installed and then it sits there and takes a while. i have also noticed that the agent will not stay connected. the devices we are using are Samsung Tab A's with verizon and ATT
Hi, so here my key datas: MobiControl 14.3.4.1087 Agent 13.7.6.1004 on a MC330M with Android 8.1.0 Active MDM API: Work Profile, Remote View I assign profiles to these devices but nothin will happen, with my 20 Android 7.1.2 with Agent 13.0 is everything ok. I have no errors or something else so i dont know what to do. The only thing ist that i have a "Work Profile" on the android 8 devices Kind Regards
Hi We have a small selection of Samsung Galaxy Tab Active 2 devices that have been upgraded to Android 9 (Pie) (there's another thread asking how I stop the upgrade and that has been resolved). These devices have been enrolled via Android Enterprise and are running agent version 13.7.3.1045 Our servers is on 14.1.4.1693 The devices have Kiosk Mode enabled (it's a legacy thing, don't judge). Can anyone think of a reason why when the user clicks on MobiControl from the kiosk screen it will not open (goes black screen then returns to the kioskscreen). If you administratively remove the kiosk then MobiControl opens as normal when clicked on and the users can access content manager. The app name is set up correctly in the Kiosk Mode settings and works properly on Android 7 and 8.1. All suggestions welcome. Eddie
Our MobiControl-Environment is fully firewalled, with 14.3 there is this new functionality for Agent Updates but "agent update service" isnt using any SOTI-Services FQDN or Loadbalanced IPs as in: https://www.soti.net/mc/help/v14.3/en/index.html#setup/installing/soti_services.html In Server-Logs i observed that Management-Services / Deployment Server tried to connect to Amazon AWS over several IPs. Has some one figured out the FQDN for "agent update service" or can someone from support give us a full list of loadbalanced IPs?
I want to know which mobicontrol agent is best suitable for the below devices. Cat S40 Cat S50 Cat S30 Please find the product specs here - https://www.catphones.com/en-us/help-support/#smartphones
Hello, is there any possible way to enroll fully managed android enterprise devices without having the device connect to google services? We do not want to give Networks / Devices direct access to Google-Services, maybe Stagingcradles with Ethernet are possible but the best Solution for us at the moment would be direct enrollment through our on premise mobicontrol server or a dedicated mobicontrol service. And are there options next to the token identifier afw#mobicontrol to install the agent as fully managed except for nfc/barcode etc.?
Hello, We have the TC51 HC with Android Nougat currently in use. The Agent (13.6) is running without any problems. Now, I tested Android Oreo on one device (after update and factory reset) and I got the error message "This device agent is incompatible with your device". I tried the latest OEM agent from the SOTI website, but I'm unable to start the agent. Does anyone happen to run the agent on Oreo? best regards Oliver
Hi, I would like to publish Our Active Directory, in the platform SOTI Mobicontrol Cloud, my goal is to prohibit the direct communication between AD and the platform MobiControl Cloud.Please send me the procedure with the steps to set up the Cloud Link Agentthank you in advance
Hi all, I run an instance which has been slowly growing, we've recently hit 549 devices. However, the amount online has stayed consistently just under 40%. 60% of devices will be offline at any time. IT also seems to rotate through different devices but never going above that 40% online mark. All devices are Android +. Some will connect one day and not the next. I'm at a loss as to why this is happening, but we urgently need as many of these devices connected at once as possible. Would there be a connection limit on the server? Any help as to why this is and how to fix it would be hugely appreciated.
Hi, When youre gonna update the MobiControl agent (generic) to the Google Play -store? The version there is a bit too old..
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