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Downloaded Android Enterprise agent from https://docs.soti.net/mobicontrolagentdownloads/ but it's not opening after download. Pls. help.
Dear Team , we are using Samsung elm agent for our devices with android 7.1 . but if device is in admin mode . agent is getting disconnected . we have to connect in manually or reboot the device to make it online . please suggest
I notice when connecting to remote control our Android devices, the battery temperature is noted. I am wondering if there is a script or custom data method to record the device temperature at a regular basis? We have some devices in the field that are possibly overheating so we would love to track the progress of this. Thanks
I have noticed on multiple devices that the configurations tab on some phones is incorrect. It states that apps are installed on a specific version (that we recently pushed out) but then in the application list it states the old version is still installed. I have verified that the applications list is always correct while the configurations tab is the only one with issues. When this happens no matter if a new version is pushed that old version will always stay installed and the new one will always list as installed. This happens with multiple apps on multiple version on multiple different client versions. This does not occur on all our phones only a small sub-set which is less than 40% of the total I have tried updating the client app on the phones to the latest version with no luck. I have tried performing a check in with no luck as well. The only way to get it to update the apps is to manually install the apks on each phone which is very time consuming. I am hoping there is a simple fix to this that I can push out to keep me from having to manually update a dozen apps on over 100 phones. EDIT: It is a 14.x instance. The apps do not update at all but report as updated. Phone with app X at version 500 profile applied to that phone with app X at version 600 App X reports as version 600 in the configuration tab while on the phone and in the application tab it reports as version 500. any new profiles with an update to that app will instantly report as "installed" without installing on the phone this is leaving many phones that connect regularly with apps that are several versions behind. I attempted to do a manual sync like you listed below with no change (our integrity is below 100% but I do not know if that is related to this issue) Refreshing the device and manual check-ins do not change this I will reach out to soti and see if there is an update I can install as you suggested below.
I have recently received a request from SOTI support asking me to delete old packages off of a MobiControl cloud instance because it is apparently out of storage space. I feel like this is a completely unprofessional ask given the expectation for a cloud service to be more flexible and scalable based on usage. It would appear that the instance was manually audited to determine there were subjectively "old" packages in the first place which also feels somewhat invasive. What if there weren't old package versions and we legitimately needed to use that space in the instance? I would like a more clear message around this as otherwise I don't believe I can continue to recommend the cloud offering.
dear Team , we want to copy one folder containing multiple files . how can we do it?? is it possible to push it threw pakage ??
Hey Guys, we want to set up a Pin-Code to unlock all of our Devices (Zebra TC20 + TC51). Here's the Serverside config: As you can see, we only want a Pin without alphabetic characters. Unfortunately our Endpoints showing up this (wants min. one alphabetic character): Also other options like pattern wants a password with numeric an alphabetic characters. How can we set up only a PIN on our devices? Any suggestions? Why seems MC not allow any other options than password? Thank you!
Hi, This is current situation: - 1 Deployment Server in SOTI - 1 Apple DEP Account - 3 MDM servers in the Apple DEP Account - 1400 Devices (from multiple customers) in the 1 (and only) Deployment server. - The Deployment server is connected to 1st made MDM server in the DEP Account What I want to accomplish, I don't want to open more than 1 Deployment Server, but I do want to connect multiple MDM virtual to that Deployment server and manage all my customer's devices. Is this possible? If not, when will it be made possible, since Airwatch is offering this already?
Hi, I'm trying to configure an enrollment rule with LDAP user authentication, and it seems something went wrong. I've installed an LDAP Server (Windows Server 2012 R2) ONLY with AD LDS feature! I can't join this server to a domain, so I need to configure an AD LDS standalone service. I've configured everything as manual and I can connect and bind to LDAP server with ADSIEdit, create Group, Users, etc. With ldp.exe I'm able to bind with Windows security principal (Local Windows account) and even with AD LDS security principal (Simple), so it seems everything works fine. But, when I try to enroll a device and it asks me the user credential, I can't bind with AD LDS user (Simple) and always return Error: Wrong username or password! What am I missing? What can I do? Thanks.
Hey Everyone, When it comes to certificate renewal for CBA is it mobicontrol or exchange that is responsible to send the updated certificate to the devices? I noticed that under our Certificate Template the "Auto renewal" check box is not checked, could that be the issue? Currently when people are having authentication issues we have to revoke the CBA profile and push it again which updates the certificate but this should be done automatically. Regards, Johnathon
All of a sudden it seems that one of my devices has disappeared from the device list, if I go to Profiles and then try to assign the profile to a device group I can see that the device is enrolled in the group I am selecting and that it is active and connected..... as shown below. However, when viewing the device group the device is not shown? Seems to be quite strange behaviour, this is also stopping me from remote controlling the device. Any ideas how to resolve other than removing the device group and starting again??
Hello everybody I keep getting the same error message over and over again in the Deployment Server logs: "Unknown device class name (5DE5CCB3-4814-9A5D-DE73-BF9AF8A9BA15)" Does someone know, how to fix this error? Thanks!
Hello, Is there any script to change the default APN in Android devices ? Thank you
Dear team is it possible to configure proxy and exception list in mozilla firefox via soti MDM or via any other methods .??
Hi, I've noticed that Web Soti Mobicontrol administrator account is locked! I cannot access to the console to check registered devices. What can I do? There is no way to unlock it? Version: 13.3 Help please, thank You all! Arturo Blaconà
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