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Hello,I have a problem with tablets on lockdown, since i updated the agents, thay emit notification noises at random time and max volume, even when there is no notfication on my device. Is there a way to solve this ? My tablets are samsung Galxy 5e and S6 lite.
We have observed an issue where in if we have client website which has M365 device compliance check enabled. When we try to access the website on SOTI enterprise android tablet using any browser eg. SOTI Surf then it says the device is not compliant. The device in question is SOTI Mobicontrol enrolled Enterprise device which is has been marked as compliant in Microsoft Azure AAD via M365 device registration process. The only way we can get this working is by enabling browser access on Company Portal app which downloads a certificate onto device. Next time when user access website using the browser then user gets popup to select certificate and compliance works as expected. This is very time consuming and not efficient way to access WebApp which uses M365 device compliance check , does any one know better way without enabling browser access via Company portal ?
Hi, I have an issue with remote control. When I try to take control of a Samsung device (Xcover 6 Pro), it reverts to a black screen, and I don't get the opportunity to input the access code. Previously, I used to press Pg Up on my keyboard (PC), and it would bring up the screen where I could input the access code, but I no longer get this option. Is there a way to resolve this issue? on the device self, i don't have the option to swipe using my mouse. Below is some more information: Version of Soti: 2024.0.0.1075 Samsung: Android 13 remote control used: web-based (plugin: get the same issue)
The problem is that almost all devices in SOTI are marked as compliant, but they still cannot connect to Microsoft 365 services. The corresponding status comes up, the respective device is not compliant. Theoretically, the process is now as follows: (I am basing this primarily on the Microsoft article) User signs in to Microsoft 365 services The device is registered in intune SOTI now searches for the device based on criteria (these are currently being requested from SOTI Support and then added here) SOTI updates the compliance status The registration is successful So, now we seach for which devices from SOTI are in Intune? To answer this question, a report of all devices was pulled from SOTI: Reports → Device reports (flat view) → Device Information We used a PowerShell script to check which device from SOTI could also be found in Intune. We used the IMEI as the identifier, which corresponds to the device name in SOTI. Result: Not a single device (except for one card file) from SOTI is in Intune. In general the sync seems to be working. You don't see any red warning signs in the respective configuration pages: However, on all devices (checked randomly) you can see the message that setting the compliance status failed: Only the device I use is checked positive (u see in my mail before) and can be found in the powershell. The questions (without answers) that arise from this are: Why don't the devices appear in Intune? Why doesn't SOTI find the devices? What identifying feature is used to find the devices? (In the DB environment one would speak of a foreign key) Why do the devices disappear when SOTI takes over? I hope, you can understood, what our problem is. The further problem is the sharded device mode. Our devices aren't shared devices so the share device mode is not enabled. We tested the following scenario here: Enable shared device mode in SOTI and in Intune. Disable the policy 202. Now we can open “Teams” on MobiControl but the device is not registered in EntraID and without CA.
Can you force a change on the device being managed to synch with the SOTI management server upon connection ? I have a hodgepodge of devices and sometimes the times drift on the devices.
Hello; I cant 15.2 to 15.6.6 upgrade. What can i fix the problem?Thx
After I updated the devices, users are reporting an error with "Google play services stopped."Do you have any advice on how to either update / deactivate the service.?I dont use a google account on device i Play, only APK files in profiles or Policy with google play apps installed.I aim for "no error on screen", so If I need to cancel using policies with Google play apps, in order to deactivate a service, then I can find the APK files for the few programs I need.
Hello there, I recently upgraded to Mobicontrol Version: 2024.0.1.1020 - after upgrade mobicontrol no longer supports native APN atleast not on my envoirement in the documentation it states that the profile does not work on MAPI-enrolled devices however all my devices are not enrolled in this way, yet the profile is not supported. So I am thinking about configure this APN setting using KSP, but without luck.Is it because the name here is wrong, the name defined has 2 different names. 1 in the overview and 1 inside the APN configuration.Does anybody how to make this work?
Hey SOTI'sI have Mobicontrol 2024, devices are mainly Zebra TC51 - ANDROID 8 - OS: 02-52-21 & MX 10.3.0.29 Zebra TC52 - ANDROID 11 - OS: 11-42-18 & MX 13.2.0.3 In my stores the users often place/forget terminal on counter, shelf, stock room. After 15 minutes lying still, a special built app sound an acustic alarm on device. Unless the device is in charger, then "lying still" is ok :) The app is license based and need "show on top of other apps" permission, so a bit manual to install and configure. Can the same alarm be configured with Zebra OEM config or other configuration ?
Hi, We have a problem, import_contacts_vcf %sdcard%\contacts.vcf 1 no longer replaces my contacts but only adds them to the existing contacts. Did something change in the latest MobiControl Agent version? We are running on Samsung A53 5G with Android 14 on latest version. MobiControl Agent 2024.0.5.1062
Hello; I need mobicontrol 15.6.x version. Where can i find download link? Thx
Good morning everyone! I know this question has been asked over the years, but I thought I would revive the topic. I am currently working on automating the process of building and deploying .pcg files to our server. I am currently on MobiControl 15.4 and all of the devices are Samsung Tab active 2's and 3s. OS versions running from 9 up to OS version 13. I have automated certain parts of the process, i.e leveraging the API to post profiles and packages to the server and setting up pipeline for deployment. The issue I am running into is the actual building of the .pcg. I have researched this form through and through, I have tried using the PkgUtil command line tool. That works fine, however, I need to be able to set certain parameters while building the .pcg file. For example, I need to set the location of where the file is saved and to set the option of 'Do not uninstall the file'. Has anyone had any luck with such a process? I have 10 of thousands of devices to make profiles and packages for. I am looking to automate this process as much as possible. Any and all information and help is greatly appreciated.
Hello,On my ZEBRA ET51 (Android 11), I need to authorize 'Display over other apps' and 'access to manage all files'. I've tried the following legacy script but it doesn't work.afw_set_permission_grant_state com.solutys.keyboard android.permission.WRITE_EXTERNAL_STORAGE allowafw_set_permission_grant_state com.solutys.keyboard android.permission.MANAGE_EXTERNAL_STORAGE allow Would you have a solution for activating these 2 permissions via a script?
Hi, how can i Activate Googles "find my device" App i can't login with a sperate googel Account
Howdy all, I am attempting to enroll some Samsung A9+ tablets. After successfully enrolling ~20 tablets, I have 7 tablets that will not enroll. I cannot seem to find where enrollment logs are located on the cloud server so I can troubleshoot further. Can someone point me in the right direction? I am on version 15.6.3.1018. I also have a support ticket in, but would like to resolve this myself if possible because it is faster. Thanks!
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