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Mobi somehow removes default app from Honeywell CK65 Android V11, but I need to keep just 1 App which is Honeywell Launcher.
Hello, We work with soti in version 15.5.1 we have a lot of Zebra TC75X under android 7 -> 02 07 08 with lifeguard update 02 (may 2022). We try to migrate these device to android entreprise, but every time we receive this message: 1 selected device(s) have Android Enterprise migration in progress. A certificate is place to mobcontrol for to migrate to entreprise we ask this to Zebra. this certificate is active with the date :) If I search on google, i find there is some criteria for to migrate: - OS Need to be 7 - Zebra MX need to be > 9 - no google account https://www.soti.net/mc/help/v15.5/en/console/devices/managing/enrollment/androidplus/enterprise/zebra_migration_ae.html ALL criteria seems to be respected -> version of MX is 9.4 / no google account someone have any idea, why i can not migrate ? Last thing, device was migrate before to entreprise ... because i make some test But i make a factory reset re install the OS 7 + re enroll into mobicontrol thanks for your help
After uploading a .pcg file with my apk version 2.12.170, I couldn't find it in the list (not understood why it was not visible), so I proceeded to upload the same file, thus causing a duplication of the package. Subsequently, trying to delete one of the two duplicate packages, the API returns a 500 internal server error and now i'm not to assign neither to delete the packages so it is unusable. This is the API that returns the error: .../MobiControl/WebConsole/api/packages/9d318a5b-84c6-4909-a883-0902fd7e67cd/versions/2.12.170?buildVersion=64.0 I think that uploading two packages with same version is causing a really bad mess.
Good morning, we had an Apple Developer Enterprise license with SOTI Mobicontrol to be able to send applications to ipad. The thing is that Apple decided that we were not eligible to renew our Enterprise license. Therefore we had to make a new normal Developer account (https://developer.apple.com/programs/) with a new Apple ID. Our question is if we can continue using Soti Mobicontrol to submit our applications with the normal Apple Developer program. In principle the only thing that needs to be configured for Soti to work is the Apple Push Notification Service certificate, right?We currently have an active APNS certificate in the old Apple Enterprise ID. We would like to know how to proceed to configure Soti on the new Apple developer id. Best regards
Hi Guys, do you know if there is any possibility to disable the notification sound of Android 13 devices with a script or a specific setting? In my case this question belongs to samsung devices. I tried something like this: writesecuresetting -sys notification_sound 0 This script doesn't had an effect on the devices. On the device itself is the settings manager where every user can configure their settings by theirself. But we need to disbale the notification sound by default. I am thankful for every advice. Thanks!
Hi we have requirement to restrict access to o365 login from devices that are not enrolled with SOTI MDM. I got to know about the conditional access and can do this via certificate base authentication. also I heard that it is require Intune license also. is this correct ? if this correct the question is if customer have Intune why they need SOTI. if I am wrong please guide me to achieve this requirement.
Hi guys, We have ca 100 Devices in our Company all of them are Zebra Scanners with Android Enterprise, they run on full managed work profile in lockdown mode, the clue is that they are not everytime, also not all of them at the same time on. Now I want to push updates to this scanners, the otas get copied with a rule on all devices, but I dont want to install it at the time it ends downloading from the server, cause the user can have a important session on his device, thats why i want to do it manually. I'm thinking of something like creating a virtual folder like "scanner_update" and if device(s) are added to this virtual folder the script "install_system_update /sdcard/scanner_latest.zip" runs. Maybe one of you have a good Idea or know how I can realize this :)
Hi all, On our Android Galaxy tablets, which are all work managed devices, we require users to set a device PIN/Password for their screen lock but when using Microsoft apps such as Outlook, Teams, Edge, etc. it asks them to set another PIN. This could be the same as their screen lock but having to enter the PIN multiple times isn't ideal, anyway we can disable this requirement? Tried looking in the managed app config for the Microsoft apps and didn't see anything along those lines. Would this need to be a separate compliance policy? Thanks
Hello everyone i am currently working on deploying application policies for my organization. I would like to know which ports are used in the process of deploying application policies. Specifically, I would like to know which ports need to be open on our firewall for a successful deployment. Devices on our network are receiving the application policy and applying it without any issues, as I have uploaded the application to SOTI's server and am using the enterprise deployment method. However, when devices are outside of our network, the application policy is not being installed. When I check the Mobicontrol agent on the devices, it doesn't even recognize that the policy has been applied. I would appreciate any insights on this issue. Thank you in advance for your help! Best regards, Jose
Hi, I have a shared device setup using AD to authenticate and microsoft applications in my lockdown. Is it possible to SSO using the "Shared Device Log In" details to the applications in the lockdown. Currently I have to sign into the shared device and then sign into at least one application before authenticator handles (some) of the other MS application credentials. ThanksAdam
one of our custoer have requirement to enroll their devices to SOTI (Windows, Android, MAC OS, iOS). but problem is those devices are already enrolled with an other MDM and they have no ermision to remove it. For Windows I have propose legacy enrollment but with so many limitation. Android and Apple I didn't find out any workaround. Is there any way to enroll a device to multiple MDMs ? at least Windows devices with full features.
There an app running on Android 13 that requires permission to send silent notification for a specific category. The android agent is 15.3.4.1113 running as enterprise. The end user, even with no profile or rules has access to change such permission. We are able to enable and disable the silent notification by script: afw_set_permission_grant_state it.overit.enelsaopaulowfm android.permission.POST_NOTIFICATIONS allow The issue is that the notifications from this app has specific category and we are not able to control it by script or end user. The "diversos" that means several, comes enabled when we send the script : afw_set_permission_grant_state it.overit.enelsaopaulowfm android.permission.POST_NOTIFICATIONS allow I would need to enable the permission to "Notificações de Sincronização" (sync notifications). Is there a way to send a script in order to enable a category of notification ? Is there a way to grant end user the control this permission by himself ?
Hi there, We trying to re-enroll device that were supposed lost or broken (and so deleted) Devices are both MEMOR 10 (Datalogic) But keep getting error and those message in DS 2023-04-26 08:30:46,232 (0x00012a9c) [DEBUG] [607] Comm.Client.334751: Device check-in: 3523931101304272023-04-26 08:30:46,232 (0x00012a9c) [DEBUG] Device [352393110130427] Enter AutoConfigureDevice().2023-04-26 08:30:46,232 (0x00012a9c) [ERROR] No Device found with device Id: 3523931101304272023-04-26 08:30:46,232 (0x00012a9c) [DEBUG] [CCommDeploymentSrvWorker::AutoConfigureDevice]: Device[352393110130427] get device info from database(). 2023-04-26 08:30:46,232 (0x00012a9c) [DEBUG] UpdateDeviceInfoFromSnapshot: ID [352393110130427] IP [10.10.20.103] Online status [online] Device is [NOT iOS device] and [NOT enrolled]2023-04-26 08:30:46,232 (0x00012a9c) [DEBUG] [CCommDeploymentSrvWorker::AutoConfigureDevice]: Device [352393110130427] is either a New or a Re-enrolling device. 2023-04-26 08:30:46,232 (0x00012a9c) [DEBUG] [607] Comm.Client.334751: ProcessAutoConfigureDevice: device class [62580aaa-ae23-459b-b6d7-ba5136955d2f] id [352393110130427] name [AndroidPlus %AUTONUM%]2023-04-26 08:30:46,232 (0x00012a9c) [ERROR] ProcessAutoConfigureDevice: Unknown Android Samsung device class [62580aaa-ae23-459b-b6d7-ba5136955d2f]2023-04-26 08:30:46,232 (0x0000225c) [DEBUG] RaiseAlert method has been called. Event ID: 352, ExtraInfo: 62580aaa-ae23-459b-b6d7-ba5136955d2f, DeviceId: 2023-04-26 08:30:46,232 (0x0000225c) [DEBUG] Raised DS alert.2023-04-26 08:30:46,232 (0x00012a9c) [DEBUG] [607] Comm.Client.334751: Send message: "AckErrorMsg":{"Error":"ServerUnknownDeviceClass","ExtraCode":0,"Url":"",},"Message":{"TimeStamp":"26-04-23 06:30:46",}2023-04-26 08:30:46,232 (0x00012a9c) [ERROR] [607] Comm.Client.334751: OnDeviceInfo: Ack error ServerUnknownDeviceClass, device 3523931101304272023-04-26 08:30:46,264 (0x00007500) [ERROR] <119> Comm.Client.334751: Connection with [::ffff:10.10.20.103]:50690 has been reset.
Hey everyone, Has anyone seen where the remote control screen is completely white and you can't see the device? I can access the files, look at device information, and it behaves essentially like I'm remoted into it but I can see the device or its screen. I'm only see this on Zebra ET45 devices. I can remote into MC33x and TC72 devices just fine. The ET45's are new and I was able to remote into them yesterday. I attached a screenshot for reference. thanks in advance!
Hi, We have Samsung Galaxy tablets that are all under work-managed profiles, the Remote Control and screen sharing work just fine when using the device but for some reason only the Microsoft apps do not: Allow Screensharing (when sharing your screen on an online meeting it goes black, it is also a black screen in Remote Control view)Allow ScreenshotsAllow files to be saved (cannot save any photos/files sent through Outlook) We really need these working because we use Microsoft products almost exclusively (Outlook, Teams, Edge, Word, Excel, etc.) Again all the other (non microsoft) apps work just fine, we can screen share, Remote Control, screenshot, etc.
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